Yuzanso

Multiple guests noted dust, a not-very-clean bathtub, a smelly room rug and an instance of a cockroach during dinner, indicating cleanliness is slightly below the otherwise high standard.

Staff described as friendly and helpful despite language limits, but there were notable service failures (misplaced futons, poor handling of the cockroach incident, no offered compensation, and unmet breakfast requests) that lowered the score.

Guests praise the spectacular lake views and a quiet location ideal for relaxing baths; one guest noted the property was not as close to Otsu as presented, but overall location and scenery are strong positives.

Rooms were frequently called very nice with futon/ryokan experience and balcony spa tubs; some guests found futons hard and the private onsen basin small, so room quality is good but with minor caveats.

Onsen (communal and private), spa-style balcony bathtubs and special dinner packages are highlights; a few missing items (no shower in some rooms, lack of removal cover/hangers for private onsen) slightly reduce the score.

At least one guest felt the experience did not justify the high price due to service/management issues; others enjoyed the offerings, so perceived value is slightly below the target overall rating.

Dinner is repeatedly praised (including halal options) and described as very good, but breakfast complaints (only fish-based options, missing coffee, no promised alternatives for children) keep this from scoring higher.

Many guests report a relaxing, exceeded-expectations stay with beautiful views, excellent dinner experiences and memorable onsen moments; despite some service/cleanliness issues, the cumulative guest sentiment is highly positive.