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Moon Palace Jamaica - All Inclusive

Ocho Rios · JM

Moon Palace Jamaica - All Inclusive

7.9
Very Good1,842 reviews
  1. Hotel Collection
  2. /Hotels in Ocho Rios
  3. /Moon Palace Jamaica - All Inclusive
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Ocho Rios, JM

Luxurious Amenities

Featuring a spa, a wave pool, and water slides, Moon Palace Jamaica - All Inclusive is a beachfront paradise in Ocho Rios. Swim with dolphins at the dolphinarium or unwind in rooms with liquor dispensers and stunning sea views.

Gourmet Dining and Recreation

Indulge in all-inclusive meals, 24-hour snacks, and top-shelf drinks. Play tennis, work out in the fitness center, or try water sports. End the day with a bottle of red wine and free WiFi in your modern room.

Exciting Activities

Explore the area with cycling, fishing, and snorkeling, or relax by the pool and enjoy the beach. With free parking and proximity to Montego Bay Airport, your dream vacation awaits at Moon Palace Jamaica - All Inclusive.

Loading rooms and rates...

Location

How to Find Us

Main Street, Ocho Rios, St. Anne's, Jamaica

Ocho Rios · JM

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that if a deposit cannot be charged to a guest's credit card, the property will call the guest directly to confirm the credit card information. All older children or adults will pay extra fee directly at the property and depend on travel dates, please contact the property for more information. Guests who book four nights or more will get $250 USD in Resort Credit. A 16% service fee applies to services paid with Resort Credit. Maximum Spa credit allowed to redeem $50 USD. Other terms and conditions may apply. Please note that any other Special Requests are subject to availability and additional charges may apply. All promotional benefits are subject to change or may be suspended at any time without prior notice. These promotions are not transferable to guests in other rooms. Information is subject to change without previous notice. Other terms and conditions may apply. Please note that in an attempt to prevent cases of fraud, please note that the credit card used to make the reservation must be presented when checking in and that the cardholder must also be present. If this is not the case, any previous payment shall be deemed invalid and full payment for the reservation shall be charged at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.9

Very Good

1,842 reviews

Highlights

  • +Friendly, helpful staff (multiple named employees praised)
  • +Wide variety of restaurants and good food at many venues
  • +Spa, pools and on-site activities highly rated
  • +Large property with nice beach and grounds
  • +Clean/comfortable rooms reported by many (esp. newer Cabana suites)
  • +Well-organized entertainment and activities
  • +Helpful guest services resolving reservation/room issues

Could Improve

  • –Occasional dirty room on arrival requiring housekeeping
  • –Some rooms small; older sections showing wear
  • –AC/drain issues reported in at least one room
  • –Poor in-room Wi‑Fi for some guests
  • –Aggressive upselling / being asked to pay for future packages
  • –Inconsistent buffet quality (some guests found buffet food poor)
  • –Wait at check-in and occasional unhelpful front-desk staff
  • –Noise from party boat at times
Cleanliness7.2

Mostly reported as clean in several reviews, but at least one guest reported a dirty room on arrival requiring sheet and surface changes—mixed cleanliness overall.

Service8.6

Consistently praised: staff described as great, friendly and helpful with multiple named employees receiving specific positive mentions; service is a clear strength.

Location8.6

Beachfront/large property and convenient onsite offerings were highlighted repeatedly—location and grounds are well regarded.

Room Quality7.0

Mixed reports: some suites (newer Cabana building) were spacious and modern, but several guests mentioned small rooms, AC/drain problems and older/worn sections.

Amenities8.2

Spa, pools, activities, nightlife and a variety of restaurants were frequently praised; entertainment and some pool activities had minor critique but amenities are generally strong.

Value for Money6.9

Mixed value perception: positive food/experience for many, but issues like aggressive upselling, poor in-room Wi‑Fi and occasional service hiccups lowered perceived value.

Food and Beverage8.4

Overall strong—many guests praised the variety and specific restaurants (hibachi, Momo, Jerk Hut), though a few mentioned the buffet quality as poor.

Overall Experience8.3

Predominantly positive: multiple guests called their stays enjoyable or excellent, noting staff, activities and food; a few operational issues tempered otherwise strong stays.

Willis

Solo Traveller · Sep 2026

4
Liked:My plug sockets in my room wasn’t working
Disliked:Everything else satisfied with

via Nuitee

Yanique

Solo Traveller · Sep 2026

8
Liked:The food and most staff were friendly except for a
Disliked:lady in the pizza Parlour in the corner Cafe section was rude

via Nuitee

Carlton

Family With Children · Sep 2026

7
Liked:Layout and proximity
Disliked:The rooms weren’t modern

via Nuitee

Reece

Solo Traveller · Sep 2026

8
Liked:The customer service i got from Shelly&Delroy in the biggest restaurant under the lobby area they were exceptional when dealing with my family and i was greatful for the treatment.
Disliked:The waterslide needs to be change or upgraded.

via Nuitee

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