The Giacomo Niagara Falls NY, an Ascend Collection Hotel

There were mentions of a dirty elevator and issues with noise from plumbing, which negatively impacted the perception of cleanliness.

Staff was described as friendly and supportive, with particular praise for housekeeping and management.

Many reviews praised the hotel's excellent location, being close to the Falls and other attractions.

Rooms were generally described as beautiful and cozy, although some had issues like cold temperatures and a non-functioning TV.

While there were some positive remarks about amenities, there were also complaints regarding the roof deck and insufficient bath towels.

The value was seen as good, though some guests reflected mixed feelings about the quality of breakfast in relation to previous stays.

Delicious breakfast was mentioned, but some guests noted it didn't meet their previous expectations.

Overall, the experience was positive with high likelihood of returning, despite some minor issues.