Niagara Falls · ca

Empress Inn and Suites by the Falls

Name: Empress Inn and Suites by the Falls
Address: 5951 Clark Avenue, Niagara Falls, L2G 3W3
Rating: 6.3

6.3

Good1,490 reviews

ParkingSelf parking (surcharge)Secured parkingRestaurantScreens / Barriers between staff and guests for safetyNon-smoking rooms

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Parking, Non-smoking rooms, Air conditioning, Restaurant, Room service, Family rooms

Location

Niagara Falls, ca

Prime Location near Niagara Falls

Luxurious Room Amenities

Each room at Empress Inn and Suites by Elevate Rooms boasts a microwave, fridge, and a flat-screen cable TV. Upgrade to a room with a spa bath for extra relaxation.

Convenient Facilities

Enjoy free Wi-Fi, BBQ facilities, and 24-hour reception during your stay. Paid parking is available on-site for your convenience.

Nearby Attractions

Explore Fallsview Casino, Clifton Hill, and Marineland Canada all within a short distance from the hotel.

Experience comfort and convenience at Empress Inn and Suites by Elevate Rooms. Book now for an unforgettable stay!

Loading rooms and rates...

Location

How to Find Us

5951 Clark Avenue

Niagara Falls · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that parking spots are destined to cars and bikes only. Only one spot is available per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Parking is subject to availability due to limited spaces.

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Niagara Falls · ca

Empress Inn and Suites by the Falls

6.3

Good1,490 reviews

ParkingSelf parking (surcharge)Secured parkingRestaurantScreens / Barriers between staff and guests for safetyNon-smoking rooms

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Parking, Non-smoking rooms, Air conditioning, Restaurant, Room service, Family rooms

Location

Niagara Falls, ca

Prime Location near Niagara Falls

Luxurious Room Amenities

Each room at Empress Inn and Suites by Elevate Rooms boasts a microwave, fridge, and a flat-screen cable TV. Upgrade to a room with a spa bath for extra relaxation.

Convenient Facilities

Enjoy free Wi-Fi, BBQ facilities, and 24-hour reception during your stay. Paid parking is available on-site for your convenience.

Nearby Attractions

Explore Fallsview Casino, Clifton Hill, and Marineland Canada all within a short distance from the hotel.

Experience comfort and convenience at Empress Inn and Suites by Elevate Rooms. Book now for an unforgettable stay!

Loading rooms and rates...

Guest Reviews

What Guests Say

6.3

Good

1,490 reviews

Highlights

+Friendly staff
+Great location

Could Improve

–Dirty conditions
–Uncomfortable beds

Cleanliness4.3

Multiple reviews mentioned dirty conditions, including bugs and poorly cleaned rooms.

Service8.2

Staff were described as friendly and helpful, though there were mentions of unprofessionalism.

Location8.3

Proximity to attractions such as Niagara Falls was a consistent positive note.

Room Quality5.2

Room quality was frequently criticized, with issues like musty smells and uncomfortable beds.

Amenities6.3

Basic amenities were available, though some technical issues were noted.

Value for Money6.7

Mixed opinions on value, with some guests feeling charges were not as advertised.

Food and Beverage5.3

Limited comments, but lack of breakfast noted as a disservice.

Overall Experience6.2

Overall experience was negatively impacted by clean and room quality issues.

MacKenzie

Family With Children · Apr 2026

Mid

Liked:Good location, clean room, reasonable price

Disliked:TV didn't work, lobby smells so bad you can't breathe, took my $100 deposit and never gave it back. Kinda disappointed

via Nuitee

Lewis

Family With Children · Apr 2026

Only stayed 1 night but again, can’t really leave a horrible review when we knew it wasn’t suppose to be this grand pla

Liked:Location, fridge works, at least the sink and toilet worked and the bathtub wasn’t horrible.

Disliked:I know what I paid for. I can’t complain too much. It should be cleaner, the draw should work, the microwave should rotate when on, I shouldn’t seem dust older then me on the floor and paintings, the remote should match the tv at least, but it was a non leaky roof, door locks, and location is really good.

via Nuitee

W116AYcolinj

Family · Mar 2026

Do Not Go

Liked:The service at this motel is horrible. First off the heater in the room was not working and the front desk sent a repairman who was unable to get the heater working. He did provide a portable heater but it was not strong enough to heat up the whole room. As a result I was forced to sleep with my seater on as the room was very cold. I was also instructed not to leave the heater on with the bathroom light on because it might blow the fuse. The second issue is the TV would not work with the remote that was povided. The toilet paper provided was one ply. Too many issues.

via tripadvisor

Vikki

Family With Children · Feb 2026

Not up to expectations

Liked:Location was good

Disliked:Rooms were too cold, heaters were very low throughout the night. Also, the staff in the night at check in was very unfriendly

via Nuitee

Location

How to Find Us

5951 Clark Avenue

Niagara Falls · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.