Name: Empress Inn and Suites by the Falls
Address: 5951 Clark Avenue, Niagara Falls, L2G 3W3
Telephone: +1 905-356-3700
Rating: 6.3

Empress Inn and Suites by the Falls, Niagara Falls | Member Rates | Dyme

WiFi availableFree WiFiParkingPrivate parkingAccessible parkingScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, 24-hour front desk

Location

Niagara Falls, ca

Prime Location near Niagara Falls

Luxurious Room Amenities

Each room at Empress Inn and Suites by Elevate Rooms boasts a microwave, fridge, and a flat-screen cable TV. Upgrade to a room with a spa bath for extra relaxation.

Convenient Facilities

Enjoy free Wi-Fi, BBQ facilities, and 24-hour reception during your stay. Paid parking is available on-site for your convenience.

Nearby Attractions

Explore Fallsview Casino, Clifton Hill, and Marineland Canada all within a short distance from the hotel.

Experience comfort and convenience at Empress Inn and Suites by Elevate Rooms. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

6.3

Good

1,568 reviews

Highlights

+Friendly staff
+Great location

Could Improve

–Dirty conditions
–Uncomfortable beds

Cleanliness4.3

Multiple reviews mentioned dirty conditions, including bugs and poorly cleaned rooms.

Service8.2

Staff were described as friendly and helpful, though there were mentions of unprofessionalism.

Location8.3

Proximity to attractions such as Niagara Falls was a consistent positive note.

Room Quality5.2

Room quality was frequently criticized, with issues like musty smells and uncomfortable beds.

Amenities6.3

Basic amenities were available, though some technical issues were noted.

Value for Money6.7

Mixed opinions on value, with some guests feeling charges were not as advertised.

Food and Beverage5.3

Limited comments, but lack of breakfast noted as a disservice.

Overall Experience6.2

Overall experience was negatively impacted by clean and room quality issues.

Jaswinder

Family With Children · Aug 2026

Overall it was a good experience to stay

Liked:Cleanliness and location,

Disliked:The washroom was quite small and didn't have hot water . Me and my children had to take bath with cold water. Moreover there was no bucket or cup in the washroom. TV was very old and remote was not working .Moreover parking was not included in the room rent which sounds weird.

via Nuitee

Ali

Solo Traveller · Aug 2026

Not standard

Liked:No breakfast terrible

Disliked:Need to improve Mail me h612656@qq.com

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GUPTA

Solo Traveller · Aug 2026

Owner or manager is so rude

Liked:Nothing wasste of money

Disliked:All things

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vidya

Solo Traveller · Aug 2026

Liked:Price Location

Disliked:Facility needed repairs: Shower not working properly No coffee or tea in room No water Toiletries were minimal A/C was noisy

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Location

How to Find Us

5951 Clark Avenue

Niagara Falls · ca

+1 905-356-3700

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that parking spots are destined to cars and bikes only. Only one spot is available per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Parking is subject to availability due to limited spaces. A deposit may be required at the property.

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