Niagara Falls · ca

Sheraton Fallsview Hotel

Name: Sheraton Fallsview Hotel
Address: 5875 Falls Avenue, Niagara Falls, L2G 3K7
Rating: 8.2

8.2

Excellent5,954 reviews

Paid WiFiParkingSecured parkingRestaurantSwimming poolHeated pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Health or beauty spa nearby, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning

Location

Niagara Falls, ca

Luxurious Accommodations with Spectacular Views

Unmatched Dining and Shopping Experience

Convenient Amenities and Services for a Seamless Stay

Experience breathtaking views of Niagara Falls from each room at Sheraton Fallsview Hotel. Indulge in exquisite dining options at Fallsview Restaurant and enjoy a shopping spree without leaving the hotel premises. Unwind with spa treatments and take advantage of 24-hour concierge services. With a prime location near Clifton Hill and top attractions, your perfect Niagara Falls getaway awaits at Sheraton Fallsview Hotel. Book now for an unforgettable experience!

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Location

How to Find Us

5875 Falls Avenue

Niagara Falls · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that the mandatory resort fee includes WiFi, unlimited calls to Canada, admission to Fallsview Rooftop Pool & Bar (seasonal), Beer tasting for 2 at Niagara Brewing Company and tasting for 2 at Niagara Distillery, 2 Bottles of Water, discounts at several retail shops. Local Fees and Taxes includes the Municipal Accommodations Tax.In the event of an early departure, the property will charge you the full amount for your stay. Swimming pool: Closed from Mon, Sep 1, 2025 until Fri, May 15, 2026

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Niagara Falls · ca

Sheraton Fallsview Hotel

8.2

Excellent5,954 reviews

Paid WiFiParkingSecured parkingRestaurantSwimming poolHeated pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Health or beauty spa nearby, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning

Location

Niagara Falls, ca

Luxurious Accommodations with Spectacular Views

Unmatched Dining and Shopping Experience

Convenient Amenities and Services for a Seamless Stay

Loading rooms and rates...

Guest Reviews

What Guests Say

8.2

Excellent

5,954 reviews

Highlights

+Great location
+Friendly staff
+Comfortable rooms
+Good amenities

Could Improve

–Hidden charges
–Cleanliness issues
–Service responsiveness

Cleanliness7.7

Some cleanliness issues reported, including dirty dishes and bathroom leakage.

Service8.6

Overall friendly service, though there were some issues with staff responsiveness.

Location9.2

Amazing views and a great location near attractions.

Room Quality8.1

Rooms are generally spacious and comfortable, though not always meeting requests.

Amenities8.7

Good amenities including the waterpark and sauna.

Value for Money7.6

Concerns over hidden charges and additional fees.

Food and Beverage7.2

Breakfast quality was deemed okay, but issues with cleanliness were noted.

Overall Experience8.6

Enjoyable stay, with a beautiful view despite some service and cleanliness concerns.

Kendrick

Solo Traveller · May 2026

Very relaxing, Everything you need is right there

Liked:Staff was really nice, one of the cleanest hotels I have ever been in.

Disliked:Need to invest into better pillows

via Nuitee

Nathan

Solo Traveller · May 2026

Liked:Excellent location, views and room.

Disliked:Nothing.

via Nuitee

Shrinerdon

Couples · May 2026

Super quiet and clean rooms!!

Liked:Amazing service, staff and restauraunts. This is our third visit and not the last.....we live it here!! Tony M, the valet guy was absolutely amazing friendly and eased our check in. Very friendly and helpful chap. Well done Tony!!

via tripadvisor

S8456RZcherylm

Solo Travel · May 2026

Good Customer Service: Where Do You Find It?

Liked:My stay at the Sheraton Fallsview in Niagara Falls was memorable for many positive reasons, but unfortunately, the front desk reception service was a major disappointment. I want to be clear that most of the staff I encountered throughout the hotel were warm, welcoming, and professional. The valet team was friendly as soon as I arrived. The buffet staff provided exceptional service, especially Carly, Edna, and another server whose name I unfortunately forgot. Jack, the concierge, was friendly, knowledgeable, and extremely helpful in helping me navigate the city. The staff at the gift shop and Circle K were also kind, helpful, and pleasant. I needed another charging cord for my iPhone, and the gentleman at Circle K took the time to help me select one that was good quality and would work properly. The gift shop staff were friendly, helpful, and even funny. These employees truly represented hospitality. Then there was the front desk. The reception staff did not reflect the same level of warmth or professionalism as the rest of the hotel. I wanted to make a reservation at Massimo’s, thinking it would be a nice way to end a great day. I first tried calling from my cell phone, but had trouble connecting. Then I tried using the phone in my room, but the call rang and disconnected. I then called the front desk for assistance. A staff member named Shawnee answered. Since this was my first time in Niagara Falls, I mistakenly referred to the Brock restaurant because I did not realize Brock was the name of the hotel and not the steakhouse. Instead of politely clarifying, Shawnee rudely corrected me. I then asked to be transferred to Massimo’s. She transferred the call, but it eventually rang back to her. Before I realized I was speaking to her again, I began asking about a reservation. Her response was, “You are just gonna have to call back because the call came back to me. They busy.” That response was rude, dismissive, and completely unprofessional. I was so taken aback that I got dressed and went down to the front desk because I wanted to see who had spoken to me that way. The registration staff went to the back to get Shawnee. She came out frowning, with an unfriendly posture and attitude, and simply said, “Yes?” At that point, I said, “I just wanted to see,” and walked away. I had already seen enough. Fortunately, I chose not to let that interaction ruin my day. Carly and the buffet staff later helped celebrate my birthday and even got some coworkers to sing “Happy Birthday,” which was incredibly thoughtful and appreciated. The unfortunate part is that many guests may base their impression of the hotel on the front desk staff, since they are often the first point of contact. That is a shame, because the rest of the Sheraton Fallsview staff delivered excellent hospitality. The support staff deserve recognition and praise. However, the front desk service needs serious improvement. Hospitality begins at reception, and in this case, that part of the experience fell far below expectations. A couple of days later I went to The Brock Hotel to ask about the Prime Steakhouse. The reception staff was the polar opposite of the Sheraton’s staff. The staff immediately acknowledged me with smiles. They were welcoming and eager to help. They were patient in providing information about the restaurant and directions - an excellent example of customer service.

via tripadvisor

Location

How to Find Us

5875 Falls Avenue

Niagara Falls · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.