Niagara Falls · US
Crowne Plaza Niagara Falls NY Riverside by IHG
7.4
Very Good177 reviews
CROWNE PLAZA NIAGARA FALLS NY RIVERSIDE BY IHG
Niagara Falls · US
Check-in / Check-out
From 04:00 PM · Until 11:00 AM
Classification
3-Star Hotel
Amenities
Meeting rooms, Fitness facilities, Express check-out, Fireplace in lobby, No single-use plastic straws, Comprehensive recycling policy
Location
Niagara Falls, US
Welcome to the Crowne Plaza Niagara Falls NY Riverside by IHG, where comfort meets adventure in a breathtaking location.
Recreational Amenities
Dive into rejuvenation with our indoor pool and stay active in our state-of-the-art fitness center. Unwind by the inviting lobby fireplace or explore the natural beauty of Niagara Falls just minutes away.
Dine in Style
Savor delectable meals at Bella Vista Ristorante, or grab a quick snack from our grocery/convenience store. Enjoy your favorite beverages at the bar/lounge and start your day right with our hearty buffet breakfast available daily.
Versatile Event Spaces
Planning a meeting or special event? Our hotel offers 8673 square feet of flexible conference space with four dedicated meeting rooms, perfect for any occasion.
Escape the ordinary and enjoy an extraordinary stay; secure your booking today!
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Location
Policies
Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
<ul> <li>Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation. </li> <li>Contactless check-in and contactless check-out are available.</li> </ul><ul> <li>For details on Best Western's privacy policy, visit <a href="https://www.bestwestern.com/privacy" target="_blank">www.bestwestern.com/privacy</a>.</li> </ul>
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Accommodations
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Guest Reviews
Very Good
177 reviews
Highlights
Could Improve
Mixed sentiments regarding cleanliness; some rooms reported as having strong odors and inadequate cleaning.
Staff was described as helpful, friendly, and respectful consistently across multiple reviews.
Guests enjoyed the location by the river, making it a desirable spot.
Rooms were criticized for being cramped and having issues with odor and mattress quality.
Amenities mentioned include a restaurant and pool; however, the pool condition was noted as subpar.
Concerns raised due to unexpected charges at check-in, affecting perceived value.
Food quality received mixed reviews; some meals were reported as not good.
Overall enjoyment noted despite some specific issues; many guests expressed a desire to return.
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