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Crowne Plaza Niagara Falls NY Riverside by IHG

Niagara Falls · US

Crowne Plaza Niagara Falls NY Riverside by IHG

7.4
Very Good177 reviews
  1. Hotel Collection
  2. /Hotels in Niagara Falls
  3. /Crowne Plaza Niagara Falls NY Riverside by IHG
Free WiFiLong-term parking (surcharge)Wheelchair accessible parkingSelf parking (surcharge)Long-term parking (surcharge)Wheelchair-accessible van parking

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Meeting rooms, Fitness facilities, Express check-out, Fireplace in lobby, No single-use plastic straws, Comprehensive recycling policy

Location

Niagara Falls, US

Welcome to the Crowne Plaza Niagara Falls NY Riverside by IHG, where comfort meets adventure in a breathtaking location.

Recreational Amenities

Dive into rejuvenation with our indoor pool and stay active in our state-of-the-art fitness center. Unwind by the inviting lobby fireplace or explore the natural beauty of Niagara Falls just minutes away.

Dine in Style

Savor delectable meals at Bella Vista Ristorante, or grab a quick snack from our grocery/convenience store. Enjoy your favorite beverages at the bar/lounge and start your day right with our hearty buffet breakfast available daily.

Versatile Event Spaces

Planning a meeting or special event? Our hotel offers 8673 square feet of flexible conference space with four dedicated meeting rooms, perfect for any occasion.

Escape the ordinary and enjoy an extraordinary stay; secure your booking today!

Loading rooms and rates...

Location

How to Find Us

7001 Buffalo Avenue, Niagara Falls, New York, 14304

Niagara Falls · US

1-7162990344

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

<ul> <li>Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. </li><li>The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. </li><li>This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation. </li> <li>Contactless check-in and contactless check-out are available.</li> </ul><ul> <li>For details on Best Western's privacy policy, visit <a href="https://www.bestwestern.com/privacy" target="_blank">www.bestwestern.com/privacy</a>.</li> </ul>

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CROWNE PLAZA NIAGARA FALLS NY RIVERSIDE BY IHG

Guest Reviews

What Guests Say

7.4

Very Good

177 reviews

Highlights

  • +Friendly staff
  • +Great location
  • +Good restaurant experiences

Could Improve

  • –Room odor and cleanliness issues
  • –Uncomfortable mattresses
  • –Confusing charges at check-in
Cleanliness6.5

Mixed sentiments regarding cleanliness; some rooms reported as having strong odors and inadequate cleaning.

Service8.5

Staff was described as helpful, friendly, and respectful consistently across multiple reviews.

Location8.6

Guests enjoyed the location by the river, making it a desirable spot.

Room Quality6.5

Rooms were criticized for being cramped and having issues with odor and mattress quality.

Amenities7.5

Amenities mentioned include a restaurant and pool; however, the pool condition was noted as subpar.

Value for Money7.0

Concerns raised due to unexpected charges at check-in, affecting perceived value.

Food and Beverage6.5

Food quality received mixed reviews; some meals were reported as not good.

Overall Experience8.0

Overall enjoyment noted despite some specific issues; many guests expressed a desire to return.