Quality Inn & Suites New Hartford - Utica

Mixed reports: several guests called rooms very clean, but multiple reviews noted unpleasant smells (including cannabis), mold on a bathroom ceiling, and visible poor workmanship/caulking that gives impression of uncleanliness.

Generally positive: staff described as fantastic, friendly, efficient and accommodating (flexible check-out, early breakfast for event). There is one explicit 'Bad customer service' complaint, but overall service sentiment is strong.

Mixed: praised as excellent/central for a stopover and convenient for events, but also described as in a dreary area, somewhat far from restaurants, not visible in town and hard to find.

Mixed comfort: some guests liked the beds and clean rooms, others found beds not very comfy; small bathrooms, accessibility issues (no elevator) and signs of needed repairs/poor remodeling were noted.

Mixed/limited: positives include a waffle maker, large grassy area for dogs and some decent breakfast items; negatives include limited breakfast variety, poor coffee, and complaints about bare choices and visibility/contact info.

Strong positive: multiple guests stated the hotel was worth the low price, a good budget option and appropriate for working-class travelers or a road-trip stopover.

Generally negative: several guests criticized the breakfast (poor coffee, fake cream cheese, overcooked eggs, 'truly horrible' comment), though a few items (sausages, waffle maker) received praise.

Overall pleasant stay for many: clean and comfortable for the price with friendly staff, but drawbacks (breakfast quality, odors, maintenance issues, occasional poor service) temper the experience.