Negril · JM

Riu Palace Tropical Bay - All Inclusive

Name: Riu Palace Tropical Bay - All Inclusive
Address: Norman Manley Boulevard Bloody Bay Beach, Negril
Rating: 8

Excellent791 reviews

WiFi availableFree WiFiParkingFree ParkingRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Negril, JM

Luxurious Beachfront Accommodation:

Indulge in 5-star luxury at Riu Palace Tropical Bay - All Inclusive in Negril. Enjoy stunning sea views and top-notch amenities right on the beachfront.

Endless Activities and Services:

From a fitness centre to water sports facilities, this resort has everything you need for a fun-filled stay. Relax in the garden, sip cocktails at the bar, or pamper yourself with room service - the choice is yours.

Comfort and Convenience:

Each room is elegantly furnished with modern comforts like air conditioning, flat-screen TVs, and coffee machines. With 24-hour front desk service, airport transfers, and free WiFi, your stay will be seamless.

Book now for an unforgettable stay at Riu Palace Tropical Bay - All Inclusive!

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Location

How to Find Us

Norman Manley Boulevard Bloody Bay Beach

Negril · JM

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

When booking 5 rooms or more, different policies and additional supplements may apply. The property will charge the full amount of the stay for guests with an early departure early update: 26 Nov 2025 Resort Credits Terms and Conditions: Now accessed through our RIU App, our Resort Credits apply as discounts on selected services only. The total of credits are per room per stay, for guests 18 and older, the age might change depending on the promotion. This promotion is subject to availability and inclusions are subject to changes without prior notice. Resort Credits are nontransferable, non-cumulative, nonrefundable, non-combinable and cannot be used for future stays or be exchanged for cash; some restrictions apply. When booking 5 rooms or more, different policies and additional supplements may apply. The property will charge the full amount of the stay for guests with an early departure Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

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Negril · JM

Riu Palace Tropical Bay - All Inclusive

Excellent791 reviews

WiFi availableFree WiFiParkingFree ParkingRestaurantSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Negril, JM

Luxurious Beachfront Accommodation:

Indulge in 5-star luxury at Riu Palace Tropical Bay - All Inclusive in Negril. Enjoy stunning sea views and top-notch amenities right on the beachfront.

Endless Activities and Services:

Comfort and Convenience:

Book now for an unforgettable stay at Riu Palace Tropical Bay - All Inclusive!

Loading rooms and rates...

Guest Reviews

What Guests Say

8.0

Excellent

791 reviews

Highlights

+Beautiful property and location with beach steps away
+Multiple outdoor pools and evening entertainment
+Friendly and helpful staff (many named) and good mobility assistance
+Clean, spacious and comfortable rooms for many guests
+Good breakfast and catering options

Could Improve

–Room allocation mix-ups and some rooms not matching advertised photos
–Accessibility issues (no elevator, difficult for reduced mobility)
–Confusing class scheduling and poor communication in places
–Food labelling problems (no clear halal/vegan separation, risk of cross-contact)
–Inconsistent staff friendliness in some reports and occasional missed room cleaning

Cleanliness8.8

Multiple guests comment on very good cleaning (rooms cleaned twice daily, described as 'ottima pulizia' and 'clean, comfortable'), though one report notes occasional missed room cleans.

Service9.0

Service is frequently praised (several staff named and described as welcoming, attentive and helpful, including mobility assistance). There are isolated reports of unfriendly staff and poor communication on booking changes.

Location9.2

Location is a clear strength: beach and sea steps from rooms, multiple guests call the beach 'bellissima' and praise the setting.

Room Quality7.0

Rooms described as comfortable and spacious by some, but there are notable issues: room allocation mix-ups, differences between advertised photos and delivered rooms, and accessibility problems (no elevator, difficult mobility access).

Amenities7.6

Property amenities (three outdoor pools, shows, classes) are positive, but there are problems with class scheduling/communication, lack of beach shade/umbrellas and limited elevator access for a multi-floor hotel.

Value for Money7.4

Perceived value is mixed: many enjoyed the stay and recommend the property, but some feel mis-sold (suite pictures vs reality), difficulty changing dates and isolated charges/communication issues reduce perceived value.

Food and Beverage7.0

Food receives praise (good breakfast and catering staff) but multiple guests note shortcomings: restaurants not matching some tastes, unclear halal/vegan labelling, potential cross-contact and limited clear dietary separation.

Overall Experience8.0

Overall experience is positive and many guests recommend the hotel (fantastic experience, family-friendly), tempered by operational issues (room mix-ups, communication, dietary labelling and accessibility concerns).

Zofia

Family With Children · Jul 2026

Liked:The whole property was beautiful and large. They had 3 pools outside and the whole sea, so can't complain about any of that. We walked out of the room and the beach was just steps away, so that was absolutely lovely. Great friendly staff and food was good. I would recommend making reservations to the other restaurants for dinner. We enjoyed some of the late shows around 9-10pm. Overall, a fantastic experience and we would highly recommend this property.

Disliked:It was difficult to find out where some of the workout classes were held at. The schedule stated aerobics and we went to the area where it should have been and no one was there. We walked around and later found out it was water aerobics so we missed the class since we did not know it was going to be in the sea.

via Nuitee

Brown

Couple · Jul 2026

Liked:No help with changing my vacation dates they declined every request and yes the day where available

Disliked:Horrible communication greedy

via Nuitee

Mani

Solo Traveller · Jul 2026

Excellent staff and lovely hotel, but room allocation and food labelling need improvement

Liked:The hotel was very good overall, clean, comfortable and in a beautiful location. The staff were the biggest highlight of the stay. They were always available, welcoming, attentive and helpful. Lorenzo, Sharon, Kevin, Stallion, Aisha and Leticia all stood out, along with the breakfast and catering staff. Aisha and Leticia were especially helpful with my mobility needs, and the hotel generally catered well for guests with mobility issues, which made my holiday much more enjoyable. The lady doing the sweet dishes in the evening was also excellent and deserves appreciation

Disliked:There were a few issues that need raising. There was a mix-up with the rooms, and I was not allocated the rooms I requested despite booking months in advance and asking for the rooms to be kept together in one block or villa. On the first night I could not benefit from the suite I paid for because it was on the second floor and I could not access it properly due to mobility issues. We had to swap the following night, and although the remaining stay was better, the rooms were still on opposite ends. I also felt there was a big difference between the pictures shown on the booking page and the room I actually received. The advertised suite pictures appeared to show three individual swimming pools, but these did not exist when I arrived. That was disappointing and not what I felt had been sold to me. The food setup also needs improvement. There was no clear halal option, and pork, meat, bread and other items were not always clearly separated. This made it difficult for guests with dietary or religious requirements. There also should be clearer vegan/vegetarian options, better labelling and separate utensils to avoid cross-contact

via Nuitee

Andre

Couple · Jun 2026

Beautiful beach, but poor hospitality, unfriendly staff, and an overall disappointing guest experience.

Liked:The beach is absolutely beautiful, with crystal-clear water and one of the best locations in Negril. The grounds are well maintained, and the resort itself has great potential. The food quality was generally good, and the rooms were comfortable.

Disliked:The hotel does not seem well organized or properly prepared to deliver the level of service expected from a resort of this category. Guests receive very little information about what is happening around the property, and many staff members appeared unfriendly, uninterested, or annoyed when asked for assistance. I also experienced a room issue involving a cockroach, and the response was very slow. The most disappointing incident was being rudely confronted by a restaurant manager regarding the dress code. Overall, the hospitality fell far below expectations.

via Nuitee

Location

How to Find Us

Norman Manley Boulevard Bloody Bay Beach

Negril · JM

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.