Name: Palazzo Caracciolo Naples
Address: Via Carbonara 111/112, Naples, 80139
Rating: 8.6

Palazzo Caracciolo Naples | Member Rates | Dyme

WiFi availableFree WiFiRestaurantSpa/wellness centerFitness/spa locker roomsBar

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Fitness center

Location

Naples, it

Luxurious Accommodation

Experience the charm and history of Naples at Palazzo Caracciolo Naples, a new hotel nestled in a historic palace. Each room offers the comfort and elegance you desire, with a touch of royalty from its regal past.

Fine Dining and Event Spaces

Indulge in local flavors and Mediterranean delights at our elegant restaurant, or unwind with a drink at the stylish bar. With 8 meeting rooms available, we are the perfect venue for your business or social gatherings.

Central Location

Located in the heart of Naples, our hotel provides easy access to all the vibrant city has to offer. Explore the nearby attractions and immerse yourself in the rich culture and history of this fascinating destination.

Book now for an unforgettable stay at Palazzo Caracciolo Naples.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.6

Excellent

1,183 reviews

Highlights

+Friendly and accommodating staff
+Impeccable cleanliness
+Beautiful structure
+Great breakfast options

Could Improve

–Room size and comfort issues
–Neighborhood concerns
–High beverage prices

Cleanliness7.8

Numerous mentions of cleanliness being impeccable but offset by issues regarding room size affecting comfort.

Service9.8

Repeated positive highlights about the staff being friendly, accommodating, and professional.

Location8.3

Mixed feelings about the neighborhood, but overall a good location in a chaotic city.

Room Quality7.3

Issues with room size and discomfort in individual reviews; needs improvement.

Amenities8.8

Mention of great breakfast options and wellness facilities, though improvements could be made.

Value for Money8.8

Overall considered good value, but some mentions of high beverage prices.

Food and Beverage8.3

Good breakfast but could benefit from improved variety.

Overall Experience9.3

Overall experience was praised, especially for special events like New Year’s Eve.

Nancy

Extended Group · Jul 2026

Absolutely horrific. Stay away.

Liked:Nothing !!! Stay away - horrific location. Very unsafe. The description of the area has nothing to do with the reality. Very rough, unsafe and filthy area. Piles of rubbish everywhere and my daughter who is 18 was harassed by men on a Vespa. We checked out immediately and they refused a refund of the remaining nights despite informing staff at check in that we won’t be staying

Disliked:Location is horrific, they claim it’s close to the historic center but it really does not reflect the reality of what we’ve witnessed and how scared we were. We have complained and booking have contacted them as a serious concern of health and safety when my daughter was harassed, still no response and they wouldn’t refund our remaining nights after we checked out and informed them as soon as we arrived that we won’t be staying

via Nuitee

Citriniti

Extended Group · Jul 2026

Liked:Staff was great and very attentive ,loved the outside patio

Disliked:It was just a little confusing about finding your hotel room, but the staff was very helpful with that

via Nuitee

costanzah2016

Solo Travel · Jul 2026

very POOR service

Liked:A very poor service. I stayed 3 nights and had all sort of issues: from AC not working, to rooms being chaged (to a smaller one), to room not groomed, to invoce/payment. But above all, people at the front des have no idea how you should deal with 4-stars-hotel guests . Problem and issues may arise. How you cope with them, makes the difference. And when you pay some 250 €/night, you expect (and should pretend) a higher quality. Not to be recommended

via tripadvisor

JuanC7906

Family · Jul 2026

Naples Italy family vacation June 2026

Liked:We went to naples for 1er time and we booked our stay with Hilton palazzo caracciolo,went we arrived they have a doorman,he was really friendly and helpful,the hotel is so beautiful inside and outside is kind of modern and historic nice blend,front desk staff amazing and helpful keep up the good work,also thank to the porter this guy is a hard worker and amazing attitude always smiling,thanks to management for the good work,the buffet is ok,maybe need a little bit of more variety,the waites on the buffet are really friendly and amazing customer service,thanks to Giovanni and enrico for been so helpful and friendly keep up the good work,overall our stay was pleasant ,highly recommended this hotel

via tripadvisor

Location

How to Find Us

Via Carbonara 111/112

Naples · it

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note that the wellness center is closed on Sundays and Mondays. Please note that 'The Wellness' Humid Area is not Available for the month of October. When booking a Non-Refundable Rate, please note that the credit card used for the booking must be shown at check-in. Otherwise payment will be requested by another means, and the original card used for the booking will be re-credited. If the name on the credit card used for the booking does not correspond to the guest staying at the property, a third-party authorization by the cardholder must be submitted at the property. When traveling with pets, please note that an extra charge of € 20 per pet, per night applies. The property can only allow pets with a maximum weight of 10 kilos. For bookings of 6 rooms or more, be aware that different policies will be applied by the group & events dept.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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