Nanaimo · CA

Best Western Dorchester Hotel

Name: Best Western Dorchester Hotel
Address: 70 Church St., Nanaimo, V9R 5H4
Telephone: +1 250-754-6835
Rating: 8.1

8.1

Excellent1,590 reviews

WiFi availableFree WiFiParkingFree ParkingAccessible parkingParking garage

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Nanaimo, CA

Stunning Waterfront Views

Luxurious Amenities

Delicious Dining Options

Experience the breathtaking waterfront views at the downtown Nanaimo hotel, overlooking the Inner Harbour. Stay connected with free WiFi and take advantage of complimentary parking. Relax in rooms equipped with flat-screen TVs and enjoy the convenience of in-room coffee makers and free local calls. Indulge in delectable dishes and impeccable service at The View restaurant or grab a bite at Top Notch Burgers. With the Departure Bay BC Ferry Terminal and the Bastion Museum just a short distance away, adventure is at your doorstep. Book now for an unforgettable stay at the Best Western Dorchester Hotel.

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Location

How to Find Us

70 Church St.

Nanaimo · CA

+1 250-754-6835

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Nanaimo · CA

Best Western Dorchester Hotel

8.1

Excellent1,590 reviews

WiFi availableFree WiFiParkingFree ParkingAccessible parkingParking garage

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Nanaimo, CA

Stunning Waterfront Views

Luxurious Amenities

Delicious Dining Options

Loading rooms and rates...

Guest Reviews

What Guests Say

8.1

Excellent

1,590 reviews

Highlights

+Location
+Friendly staff
+Good breakfast

Could Improve

–Poor cleanliness
–Service inconsistencies
–Small rooms

Cleanliness6.8

The floors were sticky and the room smelled foul, indicating poor cleanliness.

Service7.8

Mixed experiences; some found staff helpful while others faced issues at checkout.

Location9.3

Multiple reviews highlighted the great central location.

Room Quality7.3

Some rooms were comfortable and nicely renovated, but others were too small and had maintenance issues.

Amenities7.8

Basic amenities noted, but some users mentioned missing items like body wash.

Value for Money8.7

Many found it to be a fair price considering the location and services.

Food and Beverage8.8

Guests enjoyed the restaurant's breakfast and meals, though not included in price.

Overall Experience8.4

Overall guests appreciated the location despite some service and cleanliness issues.

Carla

Extended Group · Oct 2026

Liked:Nice and comfy

via Nuitee

Danielle

Couple · Oct 2026

Things have changed :(

Liked:Gym facilities, onsite laundry is nice however leaves a bit of a smell on the cleanly laundered clothes after.

Disliked:We've been coming here for over 15 years and always come back at the same time every year. At first the greeting was somewhat warm... who appeared to be the manager said 'thank you for coming back all these years, we left a surprise in your room for you'. There was a very nice card. This year was especially important; as we were spreading our dogs' ashes in Tofino. Upon arriving, I didn't have access to my credit card due to a lock issue during our travels. It was not well received; as if not having access to a credit card was shamed upon even though I was the one offering alternate solutions of debit, Visa debit, cash. Also not very impressed with this; as you'd think the hotel would be the ones to find an alternate solution. It came to the point where I had to say; 'well I suppose we'll stay elsewhere'... to which I was very serious and prepared to. Following a resolution that I provided, we were finally able to check in. There has been many changes from the first few years we started coming here. They used to put out coffee and freshly baked cookies downstairs for the guests, and you used to be able to bring your dog onto the upper patio - which was nice as after dark this area is not safe, especially in the church area or behind the hotel if you need to walk your dog. The following day; a hotel staff member told us not to bring our dog onto the upper patio even though there were no signs stating this. For our dog; this place was very important as she used to come here with our other one that recently passed and was her safe space. The beds, I'm not sure what happened here as they aren't as comfortable as they once were are and are more on the overly firm side. The AC's work intermittently; and there is quite a bit of noise between rooms due to being an older building perhaps. Sadly, this will be our last year here. The end of an era.

via Nuitee

Fabian

Couple · Sep 2026

Could be better with some fine tuning.

Liked:The location and definitely the Staff.

Disliked:The parking and the bed was a bit too soft. No amenities in the room (water) we found out later we had to ask at the front desk, info of that should be placed in the room.

via Nuitee

Paul

Couple · Sep 2026

Great location, nice staff, clean rooms. Price was reasonable. Stayed twice in a week and found it to be good both tim

Liked:Room was nice enough. Junior suite overlooking the harbour. Stayed twice in one week period. Both times were good.

Disliked:Older property that has been renovated. Main floor hallway had an unpleasant odour.

via Nuitee

Location

How to Find Us

70 Church St.

Nanaimo · CA

+1 250-754-6835

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.