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Novotel Monterrey Valle

Monterrey, Mexico

Novotel Monterrey Valle

7.8
Very Good890 reviews

Avenida Lazaro Cardenas 3000

Avenida Lazaro Cardenas 3000

  1. Hotels
  2. /Hotels in Monterrey
  3. /Novotel Monterrey Valle
WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 01:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning, Fitness center

Location

Monterrey, Mexico

Convenient Location in Valle Oriente

Located in the bustling Valle Oriente financial district, Novotel Monterrey Valle is just a stone's throw away from the vibrant shopping and dining options of downtown Monterrey, Mexico.

Modern Amenities for Comfort

Enjoy a well-equipped fitness center and a spacious outdoor pool during your stay at Novotel Monterrey Valle, ensuring you can keep up with your fitness routine or simply relax and unwind.

Delicious Dining Options

Indulge in international cuisine at the 365 restaurant, open for breakfast, lunch, and dinner. Cap off your day with a selection of snacks and drinks at the hotel's gourmet bar, perfect for unwinding after a long day of exploring.

Book your stay at Novotel Monterrey Valle now and make unforgettable memories in Monterrey!

Loading rooms and rates...

Location

How to Find Us

Avenida Lazaro Cardenas 3000

Monterrey, Mexico

+52 81 8133 8133

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 01:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that a valid photo ID and a credit card are required upon check‑in. All special requests are subject to availability upon check‑in and cannot be guaranteed. Additional charges may apply. Please note that pets are allowed upon request and will incur an additional charge of 595 MXN per stay. The following must be presented at check-in: a vaccination certificate showing proof of rabies vaccination and deworming, and a health certificate issued by a veterinarian no more than 30 calendar days prior, confirming that the pet is free of disease. This requirement does not apply to all rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.8

Very Good

890 reviews

Highlights

  • +Good location
  • +Friendly staff
  • +Good breakfast options

Could Improve

  • –Poor cleanliness
  • –Outdated rooms
  • –Amenities not up to standard
Cleanliness7.0

Several reviews mentioned issues with cleanliness, including reports of outdated and poorly maintained rooms.

Service9.0

Positive feedback about the staff's attentiveness and helpfulness was highlighted in multiple reviews.

Location9.0

The location received praise, being convenient and well-situated.

Room Quality7.0

Room quality was criticized for being outdated and uncomfortable.

Amenities6.5

Amenities received negative feedback, especially regarding the pool and gym facilities.

Value for Money8.0

Value was considered fair but is affected by ongoing renovations and service issues.

Food and Beverage8.5

Breakfast options were praised for variety and quality.

Overall Experience7.5

Overall experience was mixed due to construction and service challenges.

Alanis

Solo Traveller · Oct 2026

9

Nice and well located hotel

Liked:All good

Jonas

Extended Group · Oct 2026

1

Will not book again

Disliked:Extremely disappointing experience at Novotel Monterrey Valle, especially considering the standards one should expect from an international hotel chain. On Saturday, our room was not cleaned at all on Saturday as well as when I requested an iron board I didnt receive one even they promised me to bring me one (i received one at the end from a cleaner). Even more frustrating was the handling of a second room we had booked for a colleague. We asked the reception three times to notify us as soon as the room was ready, as we had to leave for a wedding at 3 PM. Each time, we were assured we would be informed, but nobody ever contacted us. As a result, my colleague had to stay in my room, and we ended up paying for an additional room that we couldn't use as planned. When I raised these issues with the hotel, the only response was an apology. No solution, compensation, or meaningful effort to address the situation was offered. Mistakes can happen, but repeated communication failures and a complete lack of accountability are unacceptable at this price level. Very disappointing, and certainly not the service I would expect from Novotel. I would not stay here again.

Jonas

Extended Group · Oct 2026

1

Will not book again

Disliked:Extremely disappointing experience at Novotel Monterrey Valle, especially considering the standards one should expect from an international hotel chain. On Saturday, our room was not cleaned at all on Saturday as well as when I requested an iron board I didnt receive one even they promised me to bring me one (i received one at the end from a cleaner). Even more frustrating was the handling of a second room we had booked for a colleague. We asked the reception three times to notify us as soon as the room was ready, as we had to leave for a wedding at 3 PM. Each time, we were assured we would be informed, but nobody ever contacted us. As a result, my colleague had to stay in my room, and we ended up paying for an additional room that we couldn't use as planned. When I raised these issues with the hotel, the only response was an apology. No solution, compensation, or meaningful effort to address the situation was offered. Mistakes can happen, but repeated communication failures and a complete lack of accountability are unacceptable at this price level. Very disappointing, and certainly not the service I would expect from Novotel. I would not stay here again.

Montserrat

Couple · Oct 2026

10

Nice an clean hotel

Liked:So clean and close to nice spots in San Pedro
Disliked:Check-in could be earlier but also the luggage was saved for the staff, the pool was dirty and cold so we couldn’t swim

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