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1-218-GET-DYME (1-218-438-3963)
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Grand City Hall Hotel & Serviced Residences

Medan · id

Grand City Hall Hotel & Serviced Residences

9.4
Exceptional336 reviews
  1. Hotel Collection
  2. /Hotels in Medan
  3. /Grand City Hall Hotel & Serviced Residences
Offsite parking discounted rates availableSelf parking (surcharge)Offsite parking discounted rates availableCovered parkingRestaurantSwimming pool

Check-in / Check-out

From 02:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Offsite parking discounted rates available, Fitness facilities (surcharge), Non-smoking rooms, Air conditioning, Swimming pool

Location

Medan, id

Walkability

97
Walk

Luxurious Accommodations

Grand City Hall Hotel & Serviced Residences offers elegantly furnished rooms with modern amenities such as flat-screen TVs and free internet access. Enjoy a comfortable stay with thoughtful touches like tea and coffee makers in every room.

Diverse Dining Options

Indulge in a culinary journey at the hotel's various dining venues, serving up delectable Chinese, Japanese, and Western cuisines. Whether you prefer a casual coffee at the Coffee Shop or a sophisticated drink at the Piano Lounge, there's something for every palate.

Relaxation and Recreation

Unwind in style at the grand outdoor swimming pool or treat yourself to a rejuvenating massage at the spa and wellness centre. With top-notch facilities and services, Grand City Hall Hotel & Serviced Residences ensures a truly relaxing and memorable stay.

Book your stay now at Grand City Hall Hotel & Serviced Residences for a luxurious and unforgettable experience.

Loading rooms and rates...

FAQs

Common Questions

Check-in is from 02:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, spa, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at Grand City Hall Hotel & Serviced Residences

LowHigh
High Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

Balai Kota No.1

Medan · id

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. This property does not accommodate bachelor(ette) or similar parties.

Why Dyme

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GRAND CITY HALL HOTEL & SERVICED RESIDENCES

Guest Reviews

What Guests Say

9.4

Exceptional

336 reviews

Highlights

  • +Great location
  • +Excellent service

Could Improve

  • –Issues with cleanliness
  • –Breakfast arrangement could improve
Cleanliness8.5

The bathroom could be cleaner, some rooms showed concern.

Service10.0

Excellent service, friendly and accommodating staff mentioned multiple times.

Location10.0

Highly praised for its central location, easy access to nearby attractions.

Room Quality9.5

Spacious and tidy rooms with good facilities.

Amenities9.5

Good variety of amenities including gym and pool, though not all tested.

Value for Money9.0

Very reasonable prices for the quality experienced.

Food and Beverage8.5

Breakfast variety was good but poorly arranged and some dishes were too spicy.

Overall Experience10.0

Overall experience is highly rated, with guests expressing their desire to return.

SSA

Family With Children · May 2026

7
Liked:The big room.
Disliked:The aircon gave noisy motor sound throughout the night and the shower room reek of dried urine smell. We checked in late after 9pm and stayed only for a night so we didn't bother asking for a room change.

via Nuitee

Foo Wen

Family With Children · May 2026

10
Liked:The room is comfortable and clean. Staff is helpful, friendly, polite and respectful. Overall stay is good. Recommend to everyone.

via Nuitee

Mark

Couple · Apr 2026

10
Liked:Good

via Nuitee

Najwa

Solo Traveller · Apr 2026

10
Liked:fantastic meet very humble staff Ma Deya and Ade.

via Nuitee