Hampton Inn Martinsburg

Mixed signals: many guests praised clean rooms and bathrooms, but there are several notable cleanliness issues (greyed towels, leftover food in a cabinet, clogged tub) that lowered this score.

Generally excellent and friendly staff frequently mentioned (welcoming receptionists, helpful/exceptional staff), with a few service lapses (front desk understaffed, staff entering an occupied room) that slightly reduce the score.

Consistently praised for convenience and proximity to highways and local destinations; multiple comments calling location excellent or very convenient justify a high score.

Rooms are described as comfortable with good beds and clean bathrooms, but issues like warm rooms, small/fridge not cold, clogged drains, and occasionally smaller-than-expected rooms lower this rating.

Amenities noted include a good pool and breakfast offerings; pet-friendly policy is a plus for some, but pet-related problems and limited fridge size temper the score.

Most guests felt the stay was worthwhile, but complaints about an extra $50 pet fee and occasional cleanliness issues reduce perceived value slightly.

Breakfast is frequently described as good or above average, though some guests find the options repetitive and have minor dislikes (e.g., smoked sausages), resulting in a generally positive but not perfect score.

Overall feedback is strongly positive: many guests enjoyed their stay, felt safe, and would return or recommend the hotel, producing a high overall experience rating.