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Casa Lucy

Puerto Natales · CL

Casa Lucy

9.4
Exceptional167 reviews
  1. Hotel Collection
  2. /Hotels in Puerto Natales
  3. /Casa Lucy
WiFi availableFree WiFiScreens / Barriers between staff and guests for safetyLaundry washed per local authority guidelinesNon-smoking roomsHeating

Check-in / Check-out

From 12:00 PM · Until 10:00 AM

Classification

3-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Heating, Family rooms, Luggage storage

Location

Puerto Natales, CL

Charming Family-Run Accommodation: Casa Lucy, located just 4 blocks from central Puerto Natales, offers a warm and welcoming stay with simple décor and personalized service.

Comfortable Rooms and Delicious Breakfast: The bright rooms at Casa Lucy feature pastel colors, parquet floors, and private bathrooms. Guests can start their day with a full continental breakfast in the cozy living room, complete with eggs, cheese, regional jams, and fresh bread.

Convenient Location and Excursions: Situated close to the city center, Casa Lucy provides easy access to explore Puerto Natales. Guests can also conveniently book trips to the stunning Torres del Paine. Don't miss the chance to experience all this and more at Casa Lucy.

Loading rooms and rates...

Location

How to Find Us

Miraflores 969

Puerto Natales · CL

Policies

Good to Know

Check-in & Check-out

Check-in from 12:00 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Payments with Credit Card can only be in local currency (CLP). Payment in USD are only possible in cash. -- Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Managed by a private host A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.4

Exceptional

167 reviews

Highlights

  • +Excellent service
  • +Great location
  • +Clean and comfortable rooms

Could Improve

  • –Minor issues with access to certain attractions
Cleanliness9.3

Guests noted the room was clean and well maintained.

Service9.8

Reviews highlighted excellent hospitality and attentiveness from the owner.

Location9.3

Conveniently located near downtown and bus station.

Room Quality9.3

Rooms were described as comfortable and well-equipped.

Amenities9.3

Amenities were satisfactory, with adequate breakfast options.

Value for Money9.3

Guests felt they received good value considering service and location.

Food and Beverage9.3

Breakfast received positive comments for its variety and quality.

Overall Experience9.7

Overall, guests expressed high satisfaction with their stay.

McMuff9

Family With Children · Jun 2026

9

Everything I hoped it would be at a reasonable price. Definitely not the Ritz but comfortable

Liked:Casa Lucy is a Great little Hotel! Near to the Bus Terminal and its clean/well run. No complaints at all!

via Nuitee

Courtney

Couple · Mar 2026

10
Liked:We had a great stay at Casa Lucy! We stayed here before and after doing the W Trek. Lucy made us feel right at home, and we were able to keep our luggage there while we were hiking. Lucy even made sure we had breakfast early the morning before we left for our hike. The rooms were cozy and clean, and the bed was super comfy! It is also located less than 10 minutes from the bus stop, so we were able to walk there to get our bus into to Torres del Paine. Also in walking distance of the center of town where all the shops and restaurants are. Overall an excellent place to stay as a base for visiting Torres del Paine!

via Nuitee

John

Solo Traveller · Feb 2026

10

Lucy runs a great bed and breakfast.

Liked:Everything was excellent
Disliked:nothing

via Nuitee

Sophia

Couple · Jan 2026

10

Comfortable, cozy, happy stay at Casa Lucy

Liked:Lucy is such a wonderful host! Beautifully and comfortably appointed hotel with a delicious homemade breakfast in the morning. Staying at Casa Lucy felt like being home. Could not recommend more!

via Nuitee

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