Holiday Inn Express & Suites Cleveland/Westlake by IHG

General praise for cleanliness; some mentions of issues like peeling wall decoration and ongoing problems.

Many reviews praised friendly staff, but there were instances of poor service from a front desk supervisor.

Positive mentions about the convenience and proximity to amenities.

Generally comfortable but mentioned issues with the doors and noise from neighboring rooms.

Spa issues and lack of heating in the pool noted, but overall facilities received some positive feedback.

Concerns about price relative to the quality and size of the room, but some guests felt it was reasonable.

Breakfast received high praise, although some items ran out.

Overall positive experiences shared, despite noted issues.