Name: Sonesta Simply Suites Cleveland Westlake
Address: 30100 Clemens Road, Westlake, OH 44145
Rating: 8

Sonesta Simply Suites Cleveland Westlake | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingAccessible parkingStreet parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Air conditioning

Location

Westlake, us

Fully Equipped Kitchens and Outdoor Pool

Sonesta ES Suites Cleveland Westlake offers suites with fully equipped kitchens, ideal for guests looking for a home-away-from-home experience. The courtyard with an outdoor pool provides a relaxing environment for unwinding after a long day of exploring the nearby attractions.

Convenient Location and Nearby Shopping

Situated just outside downtown Cleveland, the hotel's location is perfect for travelers wanting to be close to the city's hustle and bustle yet enjoy a peaceful stay. With the Crocker Park Shopping Center only a 5-minute drive away, guests have easy access to a variety of shopping and dining options.

Evening Reception and On-Site Amenities

Guests can enjoy a light reception on select evenings, adding a social touch to their stay. The full-service business center and gym cater to both leisure and business travelers, ensuring a comfortable and productive visit.

Ready to experience comfort and convenience at Sonesta ES Suites Cleveland Westlake? Book your stay now for a memorable trip!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.0

Excellent

449 reviews

Highlights

+Location
+Staff friendliness

Could Improve

–Cleanliness issues
–Poor service incidents

Cleanliness5.6

Numerous reviews mention unsatisfactory cleanliness with stains and odors throughout the facility.

Service7.6

Varying sentiments on service; issues with check-in and customer support were highlighted.

Location10.0

Positive remarks regarding the hotel's convenient location near shopping and parks.

Room Quality6.6

Mixed feedback; several rooms described as dirty, outdated, or in need of maintenance.

Amenities7.5

Comments on lacking proper kitchen supplies and limited offerings were mentioned.

Value for Money8.6

Some value perceived due to location, but many noted the condition of the property detracts from overall value.

Food and Beverage9.5

Not explicitly mentioned; rated average as it wasn't a specific focus in reviews.

Overall Experience8.6

General dissatisfaction was noted, leading to an overall average sentiment.

Shelly ann

Couple · Jul 2026

Okay for one night

Liked:As a person with asthma this was a difficult stay but at least it was for one night. The place was not clean at all. There was dust everywhere, especially on the microwave. The dust was caked on. The bathroom is where I was the most disappointed.. there was hair.. I will say from other guests because clearly the bathroom was not cleaned properly. Sadly this isn't a well maintained establishment by any means.

Disliked:Do better at cleaning.

via Nuitee

Shelly ann

Couple · Jul 2026

One of my most uncomfortable hotel stays.

Liked:There wasn't much to like. I was disappointed by this hotel twice.

Disliked:For starters the room had a very bad odor. The floors were dirty. The towels had hair on them. The kitchen barely had dishes. We ended up leaving at 10pm because we couldnt stand to stay.

via Nuitee

Stine

Solo Traveller · Jul 2026

Liked:The pool area looked nice. The lady at the front desk was very nice. She had a constant long line. She remained patient and treated everyone with respect.

Disliked:Our shower backed up. No sheets. No towels. No pillows. Filthy sheets on the king bed. Pullout was horrible. I Left within 4 hours. Still waiting for management to call me back.

via Nuitee

Toreah

Solo Traveller · Jul 2026

Decent, but wouldn't stay again...

Liked:The staff was very friendly! We loved being in what felt like an apartment complex rather than a hotel building. We loved the layout of our suite with the full kitchen and vanity area separate from the toilet and shower. The shower also had really good water pressure.

Disliked:The entire location was just outdated and not maintained at all. Drawers and doors were falling apart, paint chipped and peeling, burnt out lightbulbs, empty toiletry bottles, and water stains on the ceiling; just very poorly maintained. It was not clean. It SMELLED very clean upon walking in, which was a good sign as it is a dog friendly establishment, but we found dirty socks in the pullout couch, receipts and paperwork from previous occupants in the garbage cans as well as in the beds, and the pullout bed was COVERED in crumbs and dog hair. It was surface level clean; but the closer you looked, it was quite dirty. The staff was friendly with us, but it's not pleasant to overhear workers cursing and screaming about their personal drama as you're walking the premises. The police were also in the lobby as we were checking in. Just sketchy and tacky. The lobby isn't open 24hrs. We needed more towels and blankets after midnight, but no one was available. We had to just make due. The lobby was completely locked and vacated. Not a big deal, but not practical. What if we had an emergency?

via Nuitee

Location

How to Find Us

30100 Clemens Road

Westlake · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note minimum check-in age is 21 years or older. Contact hotel for details. When traveling with pets, please note that an extra charge of $75 for stays up to 7 nights; $25 per week thereafter applies. A maximum of 2 dogs per room is allowed.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.0

Excellent

449 reviews

Highlights

+Location
+Staff friendliness

Could Improve

–Cleanliness issues
–Poor service incidents

Cleanliness5.6

Numerous reviews mention unsatisfactory cleanliness with stains and odors throughout the facility.

Service7.6

Varying sentiments on service; issues with check-in and customer support were highlighted.

Location10.0

Positive remarks regarding the hotel's convenient location near shopping and parks.

Room Quality6.6

Mixed feedback; several rooms described as dirty, outdated, or in need of maintenance.

Amenities7.5

Comments on lacking proper kitchen supplies and limited offerings were mentioned.

Value for Money8.6

Some value perceived due to location, but many noted the condition of the property detracts from overall value.

Food and Beverage9.5

Not explicitly mentioned; rated average as it wasn't a specific focus in reviews.

Overall Experience8.6

General dissatisfaction was noted, leading to an overall average sentiment.

Shelly ann

Couple · Jul 2026

Okay for one night

Disliked:Do better at cleaning.

via Nuitee

Shelly ann

Couple · Jul 2026

One of my most uncomfortable hotel stays.

Liked:There wasn't much to like. I was disappointed by this hotel twice.

Disliked:For starters the room had a very bad odor. The floors were dirty. The towels had hair on them. The kitchen barely had dishes. We ended up leaving at 10pm because we couldnt stand to stay.

via Nuitee

Stine

Solo Traveller · Jul 2026

Liked:The pool area looked nice. The lady at the front desk was very nice. She had a constant long line. She remained patient and treated everyone with respect.

Disliked:Our shower backed up. No sheets. No towels. No pillows. Filthy sheets on the king bed. Pullout was horrible. I Left within 4 hours. Still waiting for management to call me back.

via Nuitee

Toreah

Solo Traveller · Jul 2026

Decent, but wouldn't stay again...

via Nuitee