Name: The Water Works Cottage
Address: Tw12 2ds, London, TW12 2DS
Rating: 6.9

WiFi availableFree WiFiLaundry washed per local authority guidelinesNon-smoking roomsHeatingTerrace

Check-in / Check-out

From 02:30 PM · Until 10:00 AM

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Heating, Terrace, Family rooms

Location

London, gb

Luxurious Chalet Living

Scenic Views and Relaxation

Convenient Location and Nearby Attractions

Experience the ultimate retreat at The Water Works Cottage in London. Indulge in a spacious chalet with lake views, a terrace, and modern amenities. Enjoy outdoor play equipment, a private entrance, and full-day security for peace of mind. Conveniently located near top attractions like Twickenham Stadium and Hampton Court Palace. Unwind in the garden or explore nearby destinations like Kew Gardens and Chessington World of Adventures. With free WiFi, ping-pong, and an equipped kitchen, this non-smoking property offers everything for a perfect stay. Book now and make unforgettable memories at The Water Works Cottage.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

6.9

Good

91 reviews

Highlights

+Great location
+Responsive host
+Spacious

Could Improve

–Need for cleanliness and maintenance
–Understocked amenities
–High price for value

Cleanliness5.3

The bathroom was covered in mould, and the kitchen was not clean.

Service7.8

Responsive host and assistance with logistics.

Location8.8

Great location for Hampton Court and commuting to London.

Room Quality6.3

Spacious but in need of maintenance; some furniture was broken.

Amenities5.8

Kitchen was not fully stocked, and insufficient cutlery and glasses.

Value for Money6.8

The property is overpriced for the quality experienced.

Food and Beverage7.2

Not specifically mentioned, standard quality for this hotel tier.

Overall Experience7.2

Mixed experience; great location but significant issues with cleanliness and maintenance.

Ellen

Extended Group · Aug 2026

Shocking state, don't stay here

Liked:Would have been okay value for money if the property were up to standard.

Disliked:-Bathroom door did not have a lock or even stay closed, it would swing open into the corridor meaning we had no privacy - There were deep/large hidden dips in the top stairs, the only light for the stairs was at the top of them forcing you to go up them in the dark. The dips were hidden by the carpet and one of our party fell due to this. - The front and back doors rattle in the frames, the front door also moved away from the frame at the top when we tested if it would open from the outside - The bedsheets were stained and a hair was found in one bed - We found a used tissue, hairs and false eyelashes lying around - The furniture did not match the pictures in the listening and all of it was marked/stained - The surfaces of the bedroom cabinets/drawers and the dining table were dirty to the extent I didn't want to put anything down - The inside of the wardrobe, the mirror in the downstairs bedroom, etc.

via Nuitee

Scott

Family With Children · May 2026

Liked:Location was perfect

Disliked:All of the mattresses were in need of replacing. The sag was unbelievable! The garden (back courtyard especially) needs a lot of tlc. The whole property would benefit from some paint and a very deep clean

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Toni

Extended Group · Apr 2026

Maybe think about your budget

Liked:The house size

Disliked:The smell when we walked into the house. It smelt unclean. A high level of dust underneath the tv. A hole in the sofa looked like a cigarette burn. Food still in the cupboards from previous stays? Bathroom hasnt been cleaned. Webs moving across the bath and children pointing out cobwebs. The front door not very secure. Cigarettes still in the ashtray by the backdoor. I tried to wash some cutlery and the cloth smelt horrible.

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Dean

Extended Group · Apr 2026

Liked:Good location for Hampton high street, Chessington world of adventures,and Kingston upon Thames,parking to the side which is convenient,big spacious property.good price for what you get. Petrol station near happy with the location.

Disliked:ill keep this to myself,the owner is aware,let's hope he takes my feedback onboard.

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Location

How to Find Us

Tw12 2ds

London · gb

Policies

Good to Know

Check-in & Check-out

Check-in from 02:30 PM. Check-out by 10:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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