Heeton Concept Hotel – Luma Hammersmith, London | Member Rates

Name: Heeton Concept Hotel – Luma Hammersmith
Address: 28-36 Glenthorne Road, London, W6 0LS
Rating: 8.8

Heeton Concept Hotel – Luma Hammersmith, London | Member Rates | Dyme

WiFi availableFree WiFiBarSnack barLaundryLaundry washed per local authority guidelines

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, 24-hour front desk, Heating

Location

London, gb

Walkability

Walk

Convenient Location

Situated in the heart of Hammersmith, Heeton Concept Hotel - Luma Hammersmith offers easy access to popular venues like the Aventim Apollo and Riverside Studios. With Hammersmith Stations a stone's throw away, exploring London's iconic landmarks is a breeze.

Shopping and Entertainment

Surrounded by the bustling Hammersmith King Street shopping district and the renowned Westfield shopping center, guests can indulge in retail therapy or catch the latest movies without hassle.

Accessibility and Connectivity

Just a short walk from the Olympia exhibition center and a quick ride from Heathrow Airport, our hotel ensures convenience for both business and leisure travelers. Explore the city effortlessly with the nearby Green Park station's direct connection to Buckingham Palace.

Experience comfort and convenience at Heeton Concept Hotel - Luma Hammersmith. Book your stay now for a memorable London getaway.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

4,559 reviews

Highlights

+Convenient location
+Friendly staff

Could Improve

–Cleanliness issues
–Limited breakfast options

Cleanliness8.3

Some reviews mention cleanliness issues, suggesting it can be improved.

Service9.6

Most guests noted friendly staff, though some experienced issues with acknowledgment.

Location9.8

Consistently highlighted as excellent, with close proximity to the metro and central areas.

Room Quality8.2

Several reviews mention issues regarding room functionality and access to windows.

Amenities8.8

Amenities mentioned generally meet expectations, though there could be more options.

Value for Money8.7

While some guests found the experience valuable, others felt it could be better for the price.

Food and Beverage7.8

Breakfast options received mixed reviews, with some stating limited variety and quality.

Overall Experience9.3

Overall satisfaction reported, though with noted areas for improvement.

Tristyn

Family With Children · Jun 2026

Great location but a bit overpriced for the size and distance to main London

Liked:Super close to Hammersmith station and we always love a bunk room

Disliked:Laundry was used by staff more often than not. Breakfast was pricey. Bathroom wasn’t clean. Smaller than expected

via Nuitee

Jennifer

Solo Traveller · Jun 2026

Nice place to stay in Hammersmith

Liked:The location is very convenient for both Hammersmith tube stations, and is also on some of the major bus lines. It takes around 30-40 minutes to get to most central London attractions. The neighborhood is quiet, but there are plenty of restaurants/pubs within a few minutes walk. My room was on the 4th floor, street facing, and I didn't get any street noise. There was only one window, but it was enough to get good daylight. The front desk staff was very helpful, and I like that it is staffed 24 hours.

Disliked:The room setup is a little odd - the bathroom is separated. The toilet is in it's own room with a full door. The sink sits like an island between the front door and the bed. And the shower opens directly into the main room, and has a frosted shower. If you're the only one in the room, this is fine. But if you're sharing the room and want some bathroom privacy, you will not get it. I didn't like that the toilet room light went on automatically when you opened the door. For night time bathroom trips this was quite jarring. Also, the lighting over the bathroom mirror is awful for applying makeup. Luckily, there was another mirror on the bedroom side that got natural light.

via Nuitee

Rezan

Extended Group · Jun 2026

I would not return to this hotel

Liked:Not much

Disliked:Overall, the stay was disappointing and did not offer good value for the price paid. While the hotel was reasonably clean upon arrival and the facilities were adequate, the room was uncomfortable and lacked the level of quality I expected. What was particularly frustrating was that my room was not cleaned during my stay, and no fresh towels were provided despite my requesting this and receiving confirmation from the hotel that it would be taken care of. Having to follow up on such a basic service detracted significantly from the overall experience. The location was only average and not particularly convenient, and although the staff were polite, the service felt indifferent and lacked attention to detail. Nothing about the stay stood out in a positive way, and several aspects felt below expectations. I would not describe the hotel as terrible, but there are certainly better options available in the same price range. Based on this experience, I would not choose to stay here again.

via Nuitee

Charlie

Solo Traveller · Jun 2026

Worn out and grubby with broken sockets and an air of neglect.

Liked:Its location.

Disliked:The room was grubby. It had not been cleaned properly since the last resident. The bin hadn’t even been emptied! The plug socket by my bed did not work so when I plugged my phone in at night it had not charged by the morning. This caused big problems for me getting to work as my phone died when I needed to buy train tickets. There was noise in the corridor late at night from a group of young people shouting. This woke me up and I struggled to get back to sleep. The shower scolded me when I got in. Why did no one bother to check it had been set at practically boiling point? The lady at reception was smiley but clearly stressed and distracted. All in all deeply disappointing. It was my first visit, likely to be my last I’m afraid. Everything felt worn out and grubby.

via Nuitee

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

The hotel does not have on-site parking. Check with the front desk for nearby options.

Yes, complimentary Wi-Fi is available throughout the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Heeton Concept Hotel – Luma Hammersmith

LowHigh

Medium Carbon

No specific sustainability information is publicly available for this property. The available information focuses on general hotel amenities and guest services.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

28-36 Glenthorne Road

London · gb

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are advised the same card that was used to make the booking will be required at check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Explore More

Nearby Hotels

10.0/ 10

★★★★★

Royal Lancaster London

Lancaster Terrace

7,223 reviews

Montcalm Royal London House, London City

9.6/ 10

★★★★★

Montcalm Royal London House, London City

22-25 Finsbury Square

11,435 reviews

9.0/ 10

★★★★

Strand Palace

372 The Strand

20,000 reviews

9.0/ 10

★★★★

Park Plaza County Hall London

1 Addington Street

15,452 reviews

9.0/ 10

★★★★★

The Dilly

21 Piccadilly

17,838 reviews

9.4/ 10

★★★★

The Clermont London, Victoria

101 Buckingham Palace Road

9,148 reviews

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.

Guest Reviews

What Guests Say

8.8

Excellent

4,559 reviews

Highlights

+Convenient location
+Friendly staff

Could Improve

–Cleanliness issues
–Limited breakfast options

Cleanliness8.3

Some reviews mention cleanliness issues, suggesting it can be improved.

Service9.6

Most guests noted friendly staff, though some experienced issues with acknowledgment.

Location9.8

Consistently highlighted as excellent, with close proximity to the metro and central areas.

Room Quality8.2

Several reviews mention issues regarding room functionality and access to windows.

Amenities8.8

Amenities mentioned generally meet expectations, though there could be more options.

Value for Money8.7

While some guests found the experience valuable, others felt it could be better for the price.

Food and Beverage7.8

Breakfast options received mixed reviews, with some stating limited variety and quality.

Overall Experience9.3

Overall satisfaction reported, though with noted areas for improvement.

Tristyn

Family With Children · Jun 2026

Great location but a bit overpriced for the size and distance to main London

Liked:Super close to Hammersmith station and we always love a bunk room

Disliked:Laundry was used by staff more often than not. Breakfast was pricey. Bathroom wasn’t clean. Smaller than expected

via Nuitee

Jennifer

Solo Traveller · Jun 2026

Nice place to stay in Hammersmith

via Nuitee

Rezan

Extended Group · Jun 2026

I would not return to this hotel

Liked:Not much

via Nuitee

Charlie

Solo Traveller · Jun 2026

Worn out and grubby with broken sockets and an air of neglect.

Liked:Its location.

via Nuitee