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Hotel Costa Australis

Puerto Natales · CL

Hotel Costa Australis

8.6
Excellent641 reviews
  1. Hotel Collection
  2. /Hotels in Puerto Natales
  3. /Hotel Costa Australis
WiFi availableFree WiFiRestaurantBarSnack barScreens / Barriers between staff and guests for safety

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, 24-hour front desk, Restaurant, Business center

Location

Puerto Natales, CL

Luxurious Accommodation

Indulge in spacious and comfortable rooms at Hotel Costaustralis, offering the perfect blend of elegance and comfort for your stay in Patagonia.

Spectacular Views

Unwind in our lounge area boasting breathtaking views of the sea and the majestic Patagonian Mountains, creating a serene ambiance for relaxation and enjoyment.

Prime Location

Conveniently situated in the heart of Puerto Natales, immerse yourself in the vibrant culture and attractions of the city while being just moments away from the wonders of Patagonia.

Book your stay at Hotel Costaustralis now to elevate your Patagonian experience to new heights.

Loading rooms and rates...

Location

How to Find Us

Pedro Montt 262

Puerto Natales · CL

+56 61 271 5060

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

From April-1 until October-5, the restaurant will only cater those guest who request meals in advance (prior to arrival). Please contact the property after you book in case you were interested in requesting any meals. -- Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

641 reviews

Highlights

  • +Friendly and helpful staff
  • +Great location
  • +Incredible views

Could Improve

  • –Poor cleanliness in some areas
  • –Food quality below expectations
  • –Noise issues from outside
Cleanliness8.5

Several mentions of room conditions and cleanliness being below standard.

Service9.5

Many positive comments about friendly and helpful staff.

Location9.5

Consistent praise for great location near attractions.

Room Quality8.0

Some rooms reported issues with temperature control and noise.

Amenities9.0

Basic amenities were generally satisfactory but limited options.

Value for Money7.9

Mentions of being expensive for what was offered.

Food and Beverage7.5

Negative comments regarding food quality and wait times.

Overall Experience9.0

Overall satisfactory stay despite some issues.

Maria

Couple · Sep 2026

8
Liked:Location, comfort, food, staff, very good conditions of room and bathroom. Shower very good.
Disliked:It was under renovation with lots of noise and dirty

via Nuitee

Eipe

Couple · Aug 2026

6

Decent, not excellent.

Liked:Convenient location, and a very okay spread of breakfast,
Disliked:We were surprised to discover that the hotel was undergoing major construction, with noise from 9 AM to 6 PM. This critical information is missing from their main page and was only shared via a private Booking.com message. Fortunately, we spent most of our days out hiking, so the disruption was manageable. However, considering it was the off-season and the hotel was largely empty, it was disappointing that management didn't offer a room upgrade or any gesture to compensate for the inconvenience. Informing customers privately is a good first step, but proactive hospitality would have turned a frustrating surprise into a positive experience.

via Nuitee

Akhil

Couple · Aug 2026

5

Might improve once the construction is done

Liked:The views were nice and the reception staff were cordial
Disliked:The construction, breakfast choices and how loud it was at night

via Nuitee

Ayan

Couple · Aug 2026

5

Avoid until construction is over

Liked:Great Location, good views
Disliked:There was no water in the hotel when we woke up the next day. No proactive comms on the issue or resolution. Construction onsite for hotel extension (Not advertised at the time of booking). Issues with taking payment (POS terminals didnt accept our cards).

via Nuitee

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