Borinquen Thermal Resort

Generally clean accommodations but guests reported the main pool was murky with floating bugs and in need of treatment; overall property cleanliness otherwise described positively.

Consistently praised staff—friendly, attentive, excellent treatment (specific praise for bar staff like Armando); staff provided transportation around the property and excellent guest care.

Stunning, secluded rainforest setting with abundant wildlife and natural features; accessibility is a drawback (about 45 minutes to town, transport can be slow or affected by weather).

Comfortable cabins mentioned with AC and television; guests described rooms as relaxing and fitting the natural, comfortable vibe of the resort.

Strong amenity offering: hot springs, multiple pools (including swim-up bar), spa, walking paths, creek, ziplining, horseback riding and on-site activities—guests highlighted ability to stay on property for everything.

Guests felt the resort delivered excellent experiences (activities, hot springs, service, food) that justify the cost; no major complaints about pricing.

Multiple mentions of abundant, tasty breakfasts and delicious restaurant dishes; wet bar cocktails praised and food service received very positive feedback.

Overwhelmingly positive overall impressions—described as a 'magical' experience, 'experience of a lifetime', restful and likely to return; minor issues did not detract from guests' enjoyment.