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Holiday Inn Lancaster by IHG

Lancaster · US

Holiday Inn Lancaster by IHG

7.9
Very Good1,122 reviews
  1. Hotel Collection
  2. /Hotels in Lancaster
  3. /Holiday Inn Lancaster by IHG
WiFi availableFree WiFiParkingAccessible parkingParking garageRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Lancaster, US

Spacious Rooms and Event Spaces

Holiday Inn Lancaster offers spacious guest rooms and banquet spaces, perfect for events. The outdoor terrace space adds a charming touch to any occasion.

Dining and Leisure Facilities

Guests can enjoy the convenience of The Imperial Restaurant for delicious a la carte breakfast and dinner options. Unwind at the bar in the evening or take a rejuvenating dip in the indoor pool.

Convenient Location and Nearby Attractions

Located in Downtown Lancaster, the hotel is close to popular attractions like Fulton Theatre and Central Market. Explore the Lancaster County countryside or attend a show at the nearby Sight and Sound Theatre.

Book your stay at Holiday Inn Lancaster, an IHG Hotel, for a memorable experience in Downtown Lancaster.

Loading rooms and rates...

Location

How to Find Us

26 East Chestnut Street

Lancaster · US

+1 717-394-0900

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests under the age of 21 can only check in with a parent or official guardian. Breakfast included rates include breakfast daily for up to two adults sharing a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.9

Very Good

1,122 reviews

Highlights

  • +Friendly staff
  • +Convenient location
  • +Enjoyable breakfast

Could Improve

  • –Bugs in bathroom
  • –Poor service during issues
  • –Unfair treatment
Cleanliness5.4

Multiple reviews indicated bugs in the bathroom, which severely impacted cleanliness.

Service9.4

Some staff were responsive, but overall service lacked compassion during issues.

Location8.4

Location is convenient but not appreciated by some guests who disliked the city environment.

Room Quality6.4

Repeated complaints about bugs suggest significant room quality issues.

Amenities8.9

Basic amenities were present, but limited options like the absence of microwaves were noted.

Value for Money6.9

Guests expressed dissatisfaction with pricing relative to the quality received.

Food and Beverage9.4

Guests enjoyed the breakfast, particularly the friendly service and the kids eat free policy.

Overall Experience8.4

Guests experienced significant frustrations, leading to an overall average experience.

Crystal

Solo Traveller · Sep 2026

5
Liked:Location and the front desk was appealing
Disliked:The shower did not drain...the air conditioner made a lot of noise...the door key had to be reset daily

via Nuitee

Austin

Family With Children · Sep 2026

6

Good food. Friendly staff. Not family friendly or peaceful.

Liked:Breakfast was good and bar food was good, staff friendly and helpful.
Disliked:Lot of road noise. Hotel in general had noisy and loud guests that should have been monitored or spoken to by staff. This is not a peaceful environment.

via Nuitee

Stephen

Extended Group · Sep 2026

7

Decent hotel but be careful with extra breakfast charges

Liked:Great location and very nice breakfast.
Disliked:The fact that I was charged for breakfast twice. Once with the room rate and then again when I actually went for breakfast the guy charged me again. I read a review that a lady put up who said the same and to watch out for it. So someone is either on a scam or doesn’t know what they are doing.

via Nuitee

witles

Couple · Sep 2026

4

Won't return here

Liked:The breakfast gentleman in charge was EXCELLENT and engaging
Disliked:The general staff not knowing where amenities were and what times the open bar was n restaurant opened.

via Nuitee

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