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Holiday Inn Lancaster by IHG

Lancaster · us

Holiday Inn Lancaster by IHG

7.9
Very Good1,071 reviews
  1. Hotel Collection
  2. /Hotels in Lancaster
  3. /Holiday Inn Lancaster by IHG
ParkingSecured parkingRestaurantSwimming poolAccess to nearby indoor poolPool sun loungers

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Lancaster, us

Spacious Rooms and Event Spaces

Holiday Inn Lancaster offers spacious guest rooms and banquet spaces, perfect for events. The outdoor terrace space adds a charming touch to any occasion.

Dining and Leisure Facilities

Guests can enjoy the convenience of The Imperial Restaurant for delicious a la carte breakfast and dinner options. Unwind at the bar in the evening or take a rejuvenating dip in the indoor pool.

Convenient Location and Nearby Attractions

Located in Downtown Lancaster, the hotel is close to popular attractions like Fulton Theatre and Central Market. Explore the Lancaster County countryside or attend a show at the nearby Sight and Sound Theatre.

Book your stay at Holiday Inn Lancaster, an IHG Hotel, for a memorable experience in Downtown Lancaster.

Loading rooms and rates...

Location

How to Find Us

26 East Chestnut Street

Lancaster · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests under the age of 21 can only check in with a parent or official guardian. Breakfast included rates include breakfast daily for up to two adults sharing a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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HOLIDAY INN LANCASTER BY IHG

Guest Reviews

What Guests Say

7.9

Very Good

1,071 reviews

Highlights

  • +Friendly staff
  • +Convenient location
  • +Enjoyable breakfast

Could Improve

  • –Bugs in bathroom
  • –Poor service during issues
  • –Unfair treatment
Cleanliness5.4

Multiple reviews indicated bugs in the bathroom, which severely impacted cleanliness.

Service9.4

Some staff were responsive, but overall service lacked compassion during issues.

Location8.4

Location is convenient but not appreciated by some guests who disliked the city environment.

Room Quality6.4

Repeated complaints about bugs suggest significant room quality issues.

Amenities8.9

Basic amenities were present, but limited options like the absence of microwaves were noted.

Value for Money6.9

Guests expressed dissatisfaction with pricing relative to the quality received.

Food and Beverage9.4

Guests enjoyed the breakfast, particularly the friendly service and the kids eat free policy.

Overall Experience8.4

Guests experienced significant frustrations, leading to an overall average experience.

M658HAdaniela

Couples · May 2026

8

Nice modern hotel with a few warts

Liked:Very modern hotel in downtown Lancaster with an attached upscale restaurant (The Imperial). Our King sized room was very nice, but with some warts: no microwave and mini-fridge that didn't work; maintenance did bring another one in right away when we called the front desk. Also, the mini-store near the front desk DID NOT HAVE any Advils or Tylenol when I was in pain from a backache (was told there was a CVS two blocks away!) Be careful of your surroundings: was panhandled in the parking garage after 10 PM! However, the saving grace was the very attentive and helpful staff who made it a decent stay, and the cuisine was EXCELLENT at the Imperial.

via tripadvisor

Veta

Extended Group · Apr 2026

9

Fun stay at Holiday Inn Lancaster!

Liked:The concierge was outstanding and super helpful. The hotel was in a perfect location as it was walking distance to so many fun stores and places to eat. Rooms were large and bed was comfortable. Parking lot so closeby was a plus. Staff at front desk were also friendly.
Disliked:Everything was nice except one issue. In Room 602 the shower floor was badly stained and cracked to the point you did not want to go barefoot in the shower. Wore flip flops. Room should not be left in inventory until fixed, in my opinion. Only stayed one night so just dealt with the issue rather than ask for a room change which I am sure they would have accomodated.

via Nuitee

StrawHatReviews

Couples · Mar 2026

10

Excellent nights sleep

Liked:Friendly & helpful staff at check in, check out & the bar. Large comfy room, Dove products in the bathroom adds to a nice touch. Quiet rooms. 15 min drop off outside for luggage then you park your car in the garage attached with a hotel ticket. They have a pool & gym but we didn’t have time to visit

via tripadvisor

Lindsey

Extended Group · Mar 2026

10

Will be returning next year.

Liked:The location was convenient to get back and forth to the convention center. Beds were clean and soft. Rooms were very clean. Staff was very attentive and accommodating. The food was delicious and the room was very clean overall.
Disliked:There was no issues. Ability to have more options on the TV and access the TV Guide. Nothing bad really stood out.

via Nuitee