Name: Holiday Inn Lancaster by IHG
Address: 26 East Chestnut Street, Lancaster, PA 17602
Rating: 7.9

Holiday Inn Lancaster by IHG | Member Rates | Dyme

ParkingSecured parkingRestaurantSwimming poolAccess to nearby indoor poolPool sun loungers

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Lancaster, us

Spacious Rooms and Event Spaces

Holiday Inn Lancaster offers spacious guest rooms and banquet spaces, perfect for events. The outdoor terrace space adds a charming touch to any occasion.

Dining and Leisure Facilities

Guests can enjoy the convenience of The Imperial Restaurant for delicious a la carte breakfast and dinner options. Unwind at the bar in the evening or take a rejuvenating dip in the indoor pool.

Convenient Location and Nearby Attractions

Located in Downtown Lancaster, the hotel is close to popular attractions like Fulton Theatre and Central Market. Explore the Lancaster County countryside or attend a show at the nearby Sight and Sound Theatre.

Book your stay at Holiday Inn Lancaster, an IHG Hotel, for a memorable experience in Downtown Lancaster.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.9

Very Good

1,081 reviews

Highlights

+Friendly staff
+Convenient location
+Enjoyable breakfast

Could Improve

–Bugs in bathroom
–Poor service during issues
–Unfair treatment

Cleanliness5.4

Multiple reviews indicated bugs in the bathroom, which severely impacted cleanliness.

Service9.4

Some staff were responsive, but overall service lacked compassion during issues.

Location8.4

Location is convenient but not appreciated by some guests who disliked the city environment.

Room Quality6.4

Repeated complaints about bugs suggest significant room quality issues.

Amenities8.9

Basic amenities were present, but limited options like the absence of microwaves were noted.

Value for Money6.9

Guests expressed dissatisfaction with pricing relative to the quality received.

Food and Beverage9.4

Guests enjoyed the breakfast, particularly the friendly service and the kids eat free policy.

Overall Experience8.4

Guests experienced significant frustrations, leading to an overall average experience.

Stacy

Solo Traveller · Jun 2026

Liked:Check in was so easy; front desk staff & the concierge were very knowledgeable, professiona, & kind. The breakfast was great! And the location? Fabulous. Accessing downtown Lancaster was made super easy by how walkable everything was from the hotel site. I was pleasantly surprised that the pool was handicap accessible & a comfortabletemperature. I didn't get a chance to acccess the outdoor areas but from what I could see, they looked lovely.

Disliked:Accessing the parking garage was not my favorite. We had to cross the street and walk in while dodging cars entering & exiting. The elevator garage was soooo slow. I was thankful my car was in a secure, well lit location but it was difficult to get everything unloaded & reloaded.

via Nuitee

Brian

Solo Traveller · Jun 2026

A very convenient place to stay.

Liked:The location is very convenient for Downtown Lancaster. Staff very friendly and helpful. There are 3 lifts, so little or no waiting. The room is a good size, with a comfortable bed and good storage. Good WiFI and Shower. Generally quiet. Having a pool is handy. Breakfast is OK.

via Nuitee

Terence

Solo Traveller · Jun 2026

A great place to stay in downtown Lancaster. A comfortable room, friendly staff, good breakfast, easy parking, and a gre

Liked:Everything met my expectations.

Disliked:N/a

via Nuitee

Stephanie

Solo Traveller · Jun 2026

Liked:Parking garage right next to hotel.

Disliked:Not soundproof, could hear outside my room in the hotel hallway plus the music/band playing on the street next door 9 floors down at 7:30am.

via Nuitee

Location

How to Find Us

26 East Chestnut Street

Lancaster · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Guests under the age of 21 can only check in with a parent or official guardian. Breakfast included rates include breakfast daily for up to two adults sharing a room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.9

Very Good

1,081 reviews

Highlights

+Friendly staff
+Convenient location
+Enjoyable breakfast

Could Improve

–Bugs in bathroom
–Poor service during issues
–Unfair treatment

Cleanliness5.4

Multiple reviews indicated bugs in the bathroom, which severely impacted cleanliness.

Service9.4

Some staff were responsive, but overall service lacked compassion during issues.

Location8.4

Location is convenient but not appreciated by some guests who disliked the city environment.

Room Quality6.4

Repeated complaints about bugs suggest significant room quality issues.

Amenities8.9

Basic amenities were present, but limited options like the absence of microwaves were noted.

Value for Money6.9

Guests expressed dissatisfaction with pricing relative to the quality received.

Food and Beverage9.4

Guests enjoyed the breakfast, particularly the friendly service and the kids eat free policy.

Overall Experience8.4

Guests experienced significant frustrations, leading to an overall average experience.

Stacy

Solo Traveller · Jun 2026

via Nuitee

Brian

Solo Traveller · Jun 2026

A very convenient place to stay.

via Nuitee

Terence

Solo Traveller · Jun 2026

A great place to stay in downtown Lancaster. A comfortable room, friendly staff, good breakfast, easy parking, and a gre

Liked:Everything met my expectations.

Disliked:N/a

via Nuitee

Stephanie

Solo Traveller · Jun 2026

Liked:Parking garage right next to hotel.

Disliked:Not soundproof, could hear outside my room in the hotel hallway plus the music/band playing on the street next door 9 floors down at 7:30am.

via Nuitee