Name: Santa Grand Signature Kuala Lumpur
Address: No 36 Menara Santa Jalan Ampang, Kuala Lumpur, 50450
Telephone: +60 3-2027 1969
Rating: 8.5

WiFi availableFree WiFiParkingValet parkingPrivate parkingParking garage

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Kuala Lumpur, my

Luxurious Amenities - Enjoy a relaxing stay with our outdoor pool, sauna, and modern fitness centre.

Deluxe Accommodations - Experience comfort in our air-conditioned rooms with flat-screen TVs, safety deposit boxes, and stunning city views.

Multilingual Staff and Convenient Location - Our team speaks multiple languages for your convenience, and we are close to popular attractions like the Petronas Twin Towers and Suria KLCC.

To book your unforgettable stay at Santa Grand Signature Kuala Lumpur, reserve your room now.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

8.5

Excellent

14,076 reviews

Highlights

+Good location
+Friendly staff
+Variety of breakfast options

Could Improve

–Cleanliness issues
–Noise from nearby rooms

Cleanliness7.6

Some reviews mention outdated conditions and cleanliness issues.

Service9.1

Various reviews highlight exceptional service and helpful staff.

Location9.2

Convenient access to key attractions and overall good location.

Room Quality8.1

Rooms are described as clean but some are noted to be small and a bit noisy.

Amenities8.6

Great pool and breakfast offerings, though some amenities show signs of wear.

Value for Money8.6

Good balance of price and quality offered by the hotel.

Food and Beverage8.1

Breakfast has variety, though some found it lacking in certain aspects.

Overall Experience8.6

Overall, guests enjoyed their stay and would recommend the hotel.

Bencheikh

Solo Traveller · Sep 2026

Liked:Dear Booking.com Customer Service, I am writing to submit a formal complaint regarding my reservation at Cosmo Hotel Kuala Lumpur, confirmation number 5353891376. The condition of the room upon my arrival was completely unacceptable and did not meet a reasonable standard of cleanliness or hygiene. As soon as I entered the room, I immediately noticed a very unpleasant and strong smell. The room was clearly not properly cleaned, and the bed was covered with hair. Furthermore, I found a used toothbrush belonging to a previous guest in the bathroom, which is particularly concerning from a hygiene perspective. The condition of the room was so unacceptable that I could not stay for even 10 minutes. I had no choice but to leave the hotel and find alternative accommodation at my own expense. I was travelling with my mother, and given her age, I could not reasonably ask her to stay in such conditions. This situation caused us significant inconvenience, stress, and additional expense during our trip. I therefore request: 1. A full refund of the amount paid for this reservation. 2. Compensation for the inconvenience and additional costs caused by having to leave the hotel and arrange alternative accommodation at short notice. 3. A proper investigation into the condition of the room and whether the hotel was meeting the cleanliness and hygiene standards expected from a property listed on Booking.com. I am prepared to provide photographs, videos, receipts for the alternative hotel, and any other evidence required to support my complaint. I would appreciate Booking.com's urgent assistance in resolving this matter fairly. I believe that charging me for a room that was in such an unacceptable condition, and which I was unable to use, would be unreasonable. Please confirm receipt of my complaint and let me know the next steps regarding my refund and compensation request. Kind regards, Bencheikh Raid Confirmation number: 5353891376

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Sarra

Family With Children · Sep 2026

Liked:Location was good. Breakfast buffet was great. Staff were friendly and helpful.

Disliked:Room was very small.

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Nguma

Solo Traveller · Sep 2026

Liked:awesome location, good staff. had some issues with my room. but the best thing happened they upgraded me to a suite on my last night. lovely

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Amrita

Solo Traveller · Sep 2026

Average stay

Liked:Room was spacious

Disliked:Room cleaning didn't change sheets and no bathing soap

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Location

How to Find Us

No 36 Menara Santa Jalan Ampang

Kuala Lumpur · my

+60 3-2027 1969

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Parking is subject to availability due to limited spaces. A deposit may be required at the property.

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