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Cosmo Hotel Kuala Lumpur

Kuala Lumpur · MY

Cosmo Hotel Kuala Lumpur

8.2
Excellent1,357 reviews
  1. Hotel Collection
  2. /Hotels in Kuala Lumpur
  3. /Cosmo Hotel Kuala Lumpur
WiFi availableFree WiFiRestaurantBarLaundry washed per local authority guidelinesNon-smoking rooms

Check-in / Check-out

From 03:00 PM · Until 11:30 AM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Fitness center, 24-hour front desk

Location

Kuala Lumpur, MY

Prime Location

Strategically positioned near top attractions like Central Market and Merdeka Square.

Modern Rooms

Elegantly designed rooms with essential amenities and a sleek bathroom.

Exceptional Service

Round-the-clock multilingual staff, concierge assistance, and convenient services such as laundry and tour arrangements.

Experience comfort and convenience at Cosmo Hotel Kuala Lumpur. Book your stay now.

Loading rooms and rates...

Location

How to Find Us

13-15 Leboh Ampang

Kuala Lumpur · MY

+60 3-2030 1888

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:30 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Club Benefits Inclusion • Welcome drink at Cosmo Lounge • Daily buffet breakfast at Cafe Mint from 7.00am till 10.30am • Complimentary mini bar daily in room which includes drinks & Snacks • Welcome coffee/tea, cookies and local tidbits at Cosmo Lounge from 11.00am till 6.00pm daily • Complimentary Beer, Wine and Canapes at Cosmo Lounge from 4.00pm to 6.00pm daily • Complimentary Room Upgrade • Complimentary high speed internet access • Complimentary late check-out till 4pm • 15% discount on all food & beverage items- excluding alcohol and promotional itemsGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.2

Excellent

1,357 reviews

Highlights

  • +Friendly staff
  • +Convenient location
  • +Good breakfast offerings

Could Improve

  • –Poor cleanliness
  • –Room quality issues
  • –Loud noise from surrounding areas
Cleanliness6.2

Numerous complaints regarding the cleanliness and presence of bugs, affecting guest comfort.

Service9.7

Generally positive remarks about staff being helpful and friendly.

Location9.2

Location is convenient for transportation and activities, though some reviews mention unpleasant odors.

Room Quality7.2

Mixed reviews about room conditions, including issues with cleanliness and smells.

Amenities8.2

Basic amenities available, but some guests reported a need for upgrades.

Value for Money7.7

Value perceived as low due to cleanliness issues relative to costs.

Food and Beverage9.2

Breakfast options are generally well-received.

Overall Experience8.2

Overall satisfaction impacted by cleanliness and service inconsistencies.

Bencheikh

Solo Traveller · Sep 2026

1
Liked:Dear Booking.com Customer Service, I am writing to submit a formal complaint regarding my reservation at Cosmo Hotel Kuala Lumpur, confirmation number 5353891376. The condition of the room upon my arrival was completely unacceptable and did not meet a reasonable standard of cleanliness or hygiene. As soon as I entered the room, I immediately noticed a very unpleasant and strong smell. The room was clearly not properly cleaned, and the bed was covered with hair. Furthermore, I found a used toothbrush belonging to a previous guest in the bathroom, which is particularly concerning from a hygiene perspective. The condition of the room was so unacceptable that I could not stay for even 10 minutes. I had no choice but to leave the hotel and find alternative accommodation at my own expense. I was travelling with my mother, and given her age, I could not reasonably ask her to stay in such conditions. This situation caused us significant inconvenience, stress, and additional expense during our trip. I therefore request: 1. A full refund of the amount paid for this reservation. 2. Compensation for the inconvenience and additional costs caused by having to leave the hotel and arrange alternative accommodation at short notice. 3. A proper investigation into the condition of the room and whether the hotel was meeting the cleanliness and hygiene standards expected from a property listed on Booking.com. I am prepared to provide photographs, videos, receipts for the alternative hotel, and any other evidence required to support my complaint. I would appreciate Booking.com's urgent assistance in resolving this matter fairly. I believe that charging me for a room that was in such an unacceptable condition, and which I was unable to use, would be unreasonable. Please confirm receipt of my complaint and let me know the next steps regarding my refund and compensation request. Kind regards, Bencheikh Raid Confirmation number: 5353891376

via Nuitee

Nur

Couple · Sep 2026

1

Very disappointing experience. The hotel continued accepting bookings despite knowing that the roads were closed due to

via Nuitee

Tauhid Kashem Khan

Solo Traveller · Sep 2026

9
Liked:The location was superb, as everything was so close from here. Also, hotel amenities were excellent
Disliked:A variety of items in breakfast should be increased.. And , along with South Indian foods, regular food items can be a game changer

via Nuitee

Malcolm John

Couple · Sep 2026

8

Very acceptable

Liked:Central location, on tap water
Disliked:Safe didn’t work, a bit mean with tea and coffee, not much fresh food, or drinks

via Nuitee

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