Jasper · CA

Chateau Jasper

Name: Chateau Jasper
Address: 96 Gelkie Street, Jasper, T0E 1E0
Telephone: +1 800-468-8068
Rating: 8.3

8.3

Excellent1,452 reviews

WiFi availableFree WiFiParkingFree ParkingAccessible parkingParking garage

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Jasper, CA

Luxurious Amenities and Convenient Location

Experience the ultimate comfort at Chateau Jasper with an indoor pool, hot tub, and a delicious breakfast at Silverwater Grill. Located in Jasper National Park, just a short drive away from popular attractions like Jasper Tramway and Maligne Lake.

Modern Comforts and Wellness Facilities

Relax in style in air-conditioned rooms equipped with a flat-screen TV and free WiFi. Unwind in the indoor hot tub or break a sweat in the modern gym. Don't forget about the convenience of meeting rooms and heated underground parking.

Explore Jasper's Natural Wonders

Venture out to Athabasca Falls and Miette Hotsprings for a day of adventure, both within a scenic drive from Chateau Jasper. Book now for an unforgettable stay amidst the beauty of Jasper National Park.

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Location

How to Find Us

96 Gelkie Street

Jasper · CA

+1 800-468-8068

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

When booking 10 rooms or more, different policies may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Jasper · CA

Chateau Jasper

8.3

Excellent1,452 reviews

WiFi availableFree WiFiParkingFree ParkingAccessible parkingParking garage

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Jasper, CA

Luxurious Amenities and Convenient Location

Modern Comforts and Wellness Facilities

Explore Jasper's Natural Wonders

Loading rooms and rates...

Guest Reviews

What Guests Say

8.3

Excellent

1,452 reviews

Highlights

+Friendly staff
+Clean rooms
+Convenient location

Could Improve

–Hot tub not working
–Inflexible management
–Breakfast selection limited

Cleanliness8.2

Several reviews mentioned cleanliness positively, indicating that the rooms were clean.

Service8.7

The staff was frequently described as friendly and accommodating.

Location8.7

Convenient location noted in multiple reviews.

Room Quality8.2

Mixed reviews; some found rooms dated but comfortable.

Amenities8.2

Amenities were generally well-received, though some were noted as not functioning.

Value for Money8.4

Some discrepancies on breakfast pricing but overall a good value mentioned.

Food and Beverage7.7

Some negative feedback regarding the breakfast selection.

Overall Experience8.2

Enjoyed by many but marred by a couple of negative incidents.

Kean

Couple · Sep 2026

Excellent hotel, with easy access for rolling luggage

Liked:Huge room with little kitchen area. Ramps that made it really easy to wheel luggage in and out. I asked for a kettle to make tea and was given one. Free breakfast. Nice and clean. Comfy bed, excellent sleep quality

Disliked:We turned the air con unit off on arrival as the room was cold. Later in the night I turned it back on as the room was hot but it didn’t turn on. The hair dryer only blew cold air so it didn’t dry my hair

via Nuitee

Kim

Couple · Sep 2026

A great spot

Liked:The room has been updated and had everything you might need.

via Nuitee

Carol

Extended Group · Sep 2026

It was okay

Liked:Restaurant descent

Disliked:Stairs to the main floor. Very inconvenient for luggage Reception person not pleasant.

via Nuitee

Dr. Gerrit

Extended Group · Sep 2026

Beside the interaction at the front desk, the hotel was moderate OK

Liked:Even though the receptionist didn’t really know where the problems had arisen, the hotel was very well-maintained and clean.

Disliked:Unfortunately, our experience at reception was disappointing. We were welcomed by a female staff member, but the interaction felt rather cold and showed little understanding of the very unpleasant situation we had experienced. We had apparently been victims of a highly sophisticated booking scam involving genuine reservation details and a professionally designed fake confirmation. We fully understand that the hotel itself may not have been responsible and that the underlying security issue may have involved a larger booking platform or external system. Nevertheless, as guests arriving after such a distressing experience, we had hoped for at least some empathy and willingness to find a small gesture of goodwill. Breakfast was not included in our already rather expensive room rate. Given the circumstances, we politely asked whether breakfast could perhaps be offered complimentary as a gesture of goodwill. This was declined at reception in a very cold and uncompromising manner. The issue for us was not the cost of breakfast itself. It was the complete lack of empathy, hospitality and willingness to find even a small compromise after what had happened. Nobody expected the receptionist personally to take responsibility for the fraud. But good hospitality is also about how guests are treated when something has gone seriously wrong. In our experience, a situation like this would normally lead to some attempt to find a guest-friendly solution — even if the hotel was not directly responsible for the original problem. Unfortunately, that did not happen here. The whole experience left us with the impression that customer care and empathy were seriously lacking at the front desk, which was particularly disappointing given the price level of the hotel.

via Nuitee

Location

How to Find Us

96 Gelkie Street

Jasper · CA

+1 800-468-8068

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.