Name: Hilo Hawaiian Hotel, Trademark Collection by Wyndham
Address: 71 Banyan Drive, Hilo, HI 96720
Rating: 7.8

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Hilo Hawaiian Hotel, Trademark Collection by Wyndham | Member Rates | Dyme

Offsite parking discounted rates availableParkingSelf parking (surcharge)Offsite parking discounted rates availableSecured parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Offsite parking discounted rates available, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Swimming pool

Location

Hilo, us

Tranquil Location and Breathtaking Views

Nestled on Hilo Bay with stunning vistas of Mauna Kea Peak, our hotel offers a serene escape near Hilo town. Explore nearby Liliukalani Garden and Onekahakaha Beach for a true taste of paradise.

Leisure Activities and Nearby Attractions

Discover endless leisure options, from world-class golf courses to the awe-inspiring Halemaumau crater with its waterfalls and rainforests. Immerse yourself in the beauty of Hawaii's natural wonders just moments away from our hotel.

Thoughtful Amenities and Fine Dining Experience

Indulge in our freshwater pool and peruse our gift shop for unique finds. Delight your taste buds at WSW The Steakhouse, where prime steaks, fresh seafood, and an exceptional wine list await. Experience the best of East Hawai’i with our exquisite culinary offerings.

Experience luxury and relaxation at the Castle Hilo Hawaiian Hotel. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

7.8

Very Good

2,246 reviews

Highlights

+Great location
+Good food

Could Improve

–Dirty rooms
–Rude staff

Cleanliness6.0

Many mentions of dirty rooms, bugs, and overall uncleanliness.

Service8.6

Some reviews mentioned rude staff, but not all guests experienced this.

Location9.6

Positively mentioned for beautiful views and convenience to attractions.

Room Quality7.0

Rooms were described as outdated and sometimes dirty.

Amenities7.0

Limited amenities reported, with issues like missing microwaves or laundry.

Value for Money6.5

Noted as expensive for the facilities offered and overall quality.

Food and Beverage9.1

Restaurant was praised for good food and cocktails.

Overall Experience8.6

The overall sentiment seemed mixed but points to some positive experiences.

Karen

Couple · May 2026

Wont be back

Liked:It was convenient to and from the airport

Disliked:Bathroom door was hard to open and close. The hair dryer was useless, mo heat snd very slow air.

via Nuitee

Jota

Couple · May 2026

Really bad

Liked:Almost nothing

Disliked:Room is awful.

via Nuitee

Tatiana Cj

Couple · May 2026

We will be returning soon

Liked:Peaceful and quiet loved it

Disliked:None

via Nuitee

KRISTY

Family With Children · May 2026

Met my expectation for one night

Liked:Check in was easy.

Disliked:I wish the hotel provided airport shuttle

via Nuitee

Location

How to Find Us

71 Banyan Drive

Hilo · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

A small refrigerator or microwave is available upon request. Additional fees apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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