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Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Hilo, United States

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

7.8
Very Good2,295 reviews

71 Banyan Drive

71 Banyan Drive

  1. Hotels
  2. /Hotels in Hilo
  3. /Hilo Hawaiian Hotel, Trademark Collection by Wyndham
WiFi availableFree WiFiParkingFree ParkingPrivate parkingAccessible parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Hilo, United States

Walkability

Walk Score® by Redfin
40
Walk
37
Bike

Tranquil Location and Breathtaking Views

Nestled on Hilo Bay with stunning vistas of Mauna Kea Peak, our hotel offers a serene escape near Hilo town. Explore nearby Liliukalani Garden and Onekahakaha Beach for a true taste of paradise.

Leisure Activities and Nearby Attractions

Discover endless leisure options, from world-class golf courses to the awe-inspiring Halemaumau crater with its waterfalls and rainforests. Immerse yourself in the beauty of Hawaii's natural wonders just moments away from our hotel.

Thoughtful Amenities and Fine Dining Experience

Indulge in our freshwater pool and peruse our gift shop for unique finds. Delight your taste buds at WSW The Steakhouse, where prime steaks, fresh seafood, and an exceptional wine list await. Experience the best of East Hawai’i with our exquisite culinary offerings.

Experience luxury and relaxation at the Castle Hilo Hawaiian Hotel. Book now for an unforgettable stay!

Loading rooms and rates...

Location

How to Find Us

71 Banyan Drive

Hilo, United States

+1 808-935-9361

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available at the hotel.

Yes, the hotel has an on-site restaurant for guests.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at Hilo Hawaiian Hotel, Trademark Collection by Wyndham

LowHigh
Local grid: High carbon

The electricity grid in this region, not a rating of the hotel.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

A small refrigerator or microwave is available upon request. Additional fees apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

7.8

Very Good

2,295 reviews

Highlights

  • +Great location
  • +Good food

Could Improve

  • –Dirty rooms
  • –Rude staff
Cleanliness6.0

Many mentions of dirty rooms, bugs, and overall uncleanliness.

Service8.6

Some reviews mentioned rude staff, but not all guests experienced this.

Location9.6

Positively mentioned for beautiful views and convenience to attractions.

Room Quality7.0

Rooms were described as outdated and sometimes dirty.

Amenities7.0

Limited amenities reported, with issues like missing microwaves or laundry.

Value for Money6.5

Noted as expensive for the facilities offered and overall quality.

Food and Beverage9.1

Restaurant was praised for good food and cocktails.

Overall Experience8.6

The overall sentiment seemed mixed but points to some positive experiences.

Anne

Solo Traveller · Oct 2026

8

I was very unfamiliar with the area and felt this hotel was a surprisingly great find.

Liked:The location was convenient to the training venue and easy to access. The room was clean and comfortable, and more spacious than I expected, and the staff was exceptionally friendly and helpful. The lobby area was inviting, open, and well appointed.
Disliked:I would have appreciated additional information about the accommodations available on site, and maybe a map of the facility and surrounding areas of interest. I found out later about an ice cream place and a park I would have liked to visit had I known about them.

Olivia

Couple · Oct 2026

7

Front Desk service was amazing!

Liked:Front desk service was amazing! Room space was perfect, bed was comfortable
Disliked:1.) our room didn't get cleaned Friday 2.) If you park on the top level in front your whole car will get bombed by bird poop droppings. Cannot go to coconut island due to the bridge being damaged

Benoit

Couple · Oct 2026

7

Comfortable stay

Liked:Great location, great room, clean
Disliked:A bit more hospitable staff, working elecators

Chanel

Family With Children · Sep 2026

8
Liked:friendly staff, great location to walk around with a stroller
Disliked:Unfortunately, 2/3 elevators were down. but they did their best to accommodate

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