Hilo, United States

Grand Naniloa Hotel, a Doubletree by Hilton

Name: Grand Naniloa Hotel, a Doubletree by Hilton
Address: 93 Banyan Drive, Hilo, HI 96720
Telephone: +1 808-969-3333
Rating: 7.5

7.5

Very Good635 reviews

WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Hilo, United States

Walkability

Walk Score® by Redfin

Walk

Bike

Luxurious Accommodations

Indulge in the breathtaking views of Hilo Bay, Hamakua Coast, or Hilo Harbor from your room at the Grand Naniloa Hilo. Each room is elegantly furnished and features modern amenities like a flat-screen TV, refrigerator, and luxurious German limestone bathrooms. Upgrade to a suite for a convenient kitchenette.

Recreational Activities

Relax by the outdoor swimming pool or soak up the sun on the sundeck while enjoying the tropical Hawaiian breeze. Golf enthusiasts can take advantage of the complimentary round of golf daily at the Naniloa Golf Course, located within the hotel grounds.

Culinary Delights

Savor delicious meals at the on-site restaurant offering a blend of local Hawaiian cuisine and fresh seafood catches. Unwind at the lobby bar and lounge with a refreshing drink in the evenings, all while enjoying the warm hospitality of the multilingual staff.

Experience the beauty and luxury of Grand Naniloa Hilo, a DoubleTree by Hilton. Book your stay now and create unforgettable memories in Hilo!

Loading rooms and rates...

Location

How to Find Us

93 Banyan Drive

Hilo, United States

+1 808-969-3333

FAQs

Common Questions

Check-in is from 04:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available at the hotel.

Yes, the hotel has an on-site restaurant for guests.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Grand Naniloa Hotel, a Doubletree by Hilton

LowHigh

Local grid: High carbon

The electricity grid in this region, not a rating of the hotel.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Hilo, United States

Grand Naniloa Hotel, a Doubletree by Hilton

7.5

Very Good635 reviews

WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Hilo, United States

Walkability

Walk Score® by Redfin

Walk

Bike

Luxurious Accommodations

Recreational Activities

Culinary Delights

Experience the beauty and luxury of Grand Naniloa Hilo, a DoubleTree by Hilton. Book your stay now and create unforgettable memories in Hilo!

Loading rooms and rates...

Location

How to Find Us

93 Banyan Drive

Hilo, United States

+1 808-969-3333

Guest Reviews

What Guests Say

7.5

Very Good

635 reviews

Highlights

+Great location
+Spacious rooms

Could Improve

–Poor cleanliness
–Unhelpful service

Cleanliness5.8

Reviewers reported poor cleanliness, including a small cockroach in the bathroom and general concerns over the state of the property.

Service7.8

Service was mentioned as unhelpful regarding issues with air conditioning, but other aspects were standard for hotel tier.

Location9.3

Location is consistently praised for its proximity to restaurants and the ocean.

Room Quality7.8

Rooms are described as reasonably spacious with beautiful views, but some mentioned the need for renovations.

Amenities8.3

Amenities such as welcome drinks and pool area were appreciated, despite concerns over parking fees.

Value for Money6.8

Several comments suggested the hotel is overpriced relative to what was offered.

Food and Beverage6.8

Food quality at the bar was criticized as being poor.

Overall Experience7.3

Overall experience is mixed; while the location is great, many issues with cleanliness and service marred the stay.

Sebas

Couple · Oct 2026

Run away from this place

Liked:Nothing

Disliked:A Huge Disappointment – Nowhere Near a 4-Star Hotel Our experience at the Grand Naniloa Hotel Hilo was absolutely disappointing. This hotel is in desperate need of a complete renovation and, in our opinion, is nowhere near the standard of a 4-star property. The condition of the facilities is appalling. The walls are covered in scratches and peeling paint, the curtains are torn, and the staircases are damaged. Everything gives the impression of a hotel that has been neglected for decades, with little to no investment in maintenance or refurbishment. To make matters worse, bags of rubbish from the guest rooms are left in the elevator lobbies, leaving sticky marks on the floors that remain there for days. This is completely unacceptable in terms of cleanliness and basic upkeep. The rooms are no better: outdated furniture, worn-out fixtures, and a bathtub in the middle of the room that is, to say the least, strange and impractical. The exterior of the hotel also looks neglected and desperately needs a fresh coat of paint and a complete refurbishment. The restaurant is another disaster. The food is absolutely awful, and while we were waiting to be served, we witnessed one of the waitresses applying mascara. This says a lot about the level of professionalism and customer service we experienced. The swimming pool is tiny and falls far short of what you would expect from a hotel in this category. The immediate surroundings do not help either: there are severely deteriorated buildings nearby, including one that is practically in ruins right next door. The whole area gives off a sense of neglect and makes the overall experience even less pleasant. All in all, the value for money is terrible. This hotel falls far below the standards one would expect from a 4-star establishment, both in terms of the condition of its facilities and the quality of its dining experience and general maintenance. I would absolutely not recommend this hotel.

Fujimoto

Family With Children · Aug 2026

i expected better from a Hilton hotel.

Liked:view was nice. rooms were clean.location was great. staff was friendly and helpful.

Disliked:Our bathroom basin did not drain well and water was constantly in the basin. Air conditoning was not working well due to the recent storm and so the room was warm during the day. Only one elevator was working and in order to come down from our floor, we had to call the desk to send the elevaotr to our floor. So going up and down was slow.

Oren

Solo Traveller · Aug 2026

Liked:Location, Scenery, Breakfast and mainly: The "transparent" simple stuff members that make guests happy.

Disliked:We arrived after a very long and exhausting flight from the other side of the world to CELEBRATE ANNIVERSARY, expecting a comfortable and standard room, but what we received was completely unacceptable. The room allocated to us does not meet the basic standards of a regular double room. It features unusually low fixtures—the toilets and bathtub are so low they resemble a children's room, making them extremely uncomfortable and inappropriate for adults. Furthermore, the central air conditioning is loud and outdated, and the bathroom sink was completely clogged and unusable, the bathtub also partially clogged. To make matters worse, we experienced terrible room and stuff service. We contacted them to ask for assistance regarding these issues, but we received absolutely no response or follow-up. We called to order some coffee cups, kept us waiting for it at night but never got them. The stuff was generally sour-faced and completely unserviceable! We reached out to the Front Office Manager via email about this issue but never received a reply. We stayed for two nights, during which the room was not cleaned at all. Regarding the pool restaurant: on the first day, we ordered a pizza that was completely tasteless. On the second day, our order of a burger and salad took over half an hour to arrive, despite the restaurant manager being incredibly service-oriented.

Gernot

Family With Children · Aug 2026

Liked:Beautiful hotel with beautiful beach. Don’t expect sand beaches in that volcanic area. Got a great room with beach view.

FAQs

Common Questions

Check-in is from 04:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available at the hotel.

Yes, the hotel has an on-site restaurant for guests.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Grand Naniloa Hotel, a Doubletree by Hilton

LowHigh

Local grid: High carbon

The electricity grid in this region, not a rating of the hotel.

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.