Neo+ Penang

Many guests explicitly praise cleanliness (“So clean”, “Limpieza”), but several reports of dirty bed linen, towels and a smelly toilet lower the score slightly.

Staff frequently described as helpful and friendly (assisted with taxis, warm reception). One report of no refund for an early checkout is a minor negative.

Repeatedly highlighted as a major strength: walking distance to food stalls, weekend market, supermarket and malls. A few comments note it feels slightly out of the main nightlife area.

Rooms described as spacious with comfortable beds and good views, but some issues reported (low lighting in rooms/bathrooms, occasional odours, older bathroom fittings).

Pool is a clear plus and water refill stations and parking are appreciated; gym is weak, elevator security lacks keycard and pool closing time/policies are minor downsides.

Several guests explicitly state the hotel is good value for money; free parking and adequate facilities support this, though some small extra charges (e.g., drinks) were noted.

Limited on-site F&B comments: breakfast seen as a bit light for some European guests and pool drink prices criticized; excellent nearby street food offsets hotel F&B limitations.

Overall strongly positive with many recommendations and family stays described as ‘genial’ or ‘very recommended’, tempered by occasional cleanliness and amenity complaints.