Name: JEN Penang Georgetown by Shangri-La
Address: Magazine Road, George Town, Penang, 10300, George Town, 10300
Telephone: +60 4-262 2622
Rating: 8.8

Free WiFiParking (limited spaces)Free self parkingCovered parkingWheelchair-accessible on-site restaurantPool umbrellas

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Elevator, Fitness facilities, Gift shops or newsstand, Breakfast available (surcharge), Television in common areas, Safe-deposit box at front desk

Location

George Town, MY

Luxurious Amenities

Enjoy a 24-hour health club, outdoor pool, and sauna for ultimate relaxation. Complimentary Wi-Fi, concierge services, and babysitting add convenience to your stay.

Culinary Delights

Indulge in local and international cuisine at Cafe Jen, grab a drink at the bar/lounge, or opt for room service. Don't miss the daily continental breakfast for a perfect start to your day.

Convenient Location

Situated in the heart of George Town, steps away from 1st Avenue Mall and KOMTAR, JEN Penang Georgetown by Shangri-La offers easy access to popular attractions. Benefit from airport shuttle service and close proximity to key landmarks.

Book your stay now at JEN Penang Georgetown by Shangri-La for a memorable experience in Penang!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

184 reviews

Highlights

+Friendly staff
+Great location
+Clean and comfortable rooms
+Variety of food options

Could Improve

–Amenities could be improved
–Some rooms appear dated

Cleanliness8.8

Rooms are consistently reported as clean and well-maintained.

Service9.2

Staff are friendly, attentive, and go the extra mile, providing excellent service.

Location9.3

Hotel is centrally located within walking distance of popular attractions and eateries.

Room Quality8.7

Rooms are comfortable and provide a good sleeping environment.

Amenities8.3

Amenities are decent but could be improved. Missing some features like a magnifying mirror.

Value for Money8.7

Good overall value considering location and cleanliness.

Food and Beverage8.8

Breakfast offers a wide variety and is well-prepared, enhancing the overall experience.

Overall Experience8.7

Overall stay was pleasant and enjoyable with only minor drawbacks.

Shahriman86

Family · Mar 2026

Rest and transit

Liked:Room/Restaurant/ Lobby lounge

via tripadvisor

humminggirl

Family · Mar 2026

Quiet moments above the city

Liked:The contrast between the busy streets and the calm inside the hotel is what I remember most. Being higher up, we had an open view over the city, and it created a sense of space that we kept coming back to throughout the stay. The club lounge became one of our favorite spots. It’s easy to drop by during the day for coffee or something refreshing, and in the evening it feels more intimate with light bites. I appreciated the option to have breakfast there instead of the main restaurant – even though the selection is smaller, it feels more curated, with touches like good cheeses and smoked salmon, and a noticeably quieter atmosphere.

via tripadvisor

Alexey_Glazunov

Family · Mar 2026

Practical and well-organized city stay

Liked:From a planning perspective, the hotel is very efficient. Its position in central George Town allows easy access to key heritage streets without needing transport. The internal connection to Komtar proved highly convenient – it’s not just about shops and cafés, but also indoor activities. The kids really enjoyed the technical museum there, which helped structure part of the day. Having free parking in this area is also a clear advantage. The room design is modern and functional, with a layout that works well for a short family stay. Soundproofing stood out – the room remained completely quiet despite the busy surroundings. The gym is spacious and well-equipped, with natural light that makes it more comfortable to use. Service quality is consistent with Shangri-La standards, though delivered in a more relaxed and informal way.

via tripadvisor

Sunshine01265774292

Family · Mar 2026

Disappointed

Liked:Booked a club room as advertised cocktails and canapes from 4pm til 7pm. It was last 2 days of our holiday so thought this would be a lovely treat! Disappointed as not as advertised, yes they had lovely canapes, and free flowing beer and wine..spirits were smirnoff vodka, spicy rum, cheap whiskey, brandy and we were told we could make our own cocktails? We did complain at club lounge and at reception but had no response. False advertising! So overall, nice rooms, quite friendly, well positioned hotel but wouldn't go back.

via tripadvisor

Location

How to Find Us

Magazine Road, George Town, Penang, 10300

George Town · MY

+60 4-262 2622

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
A deposit may be required at the property.

Explore More