Cozumel · MX

Dreams Cozumel Cape Resort & Spa

Name: Dreams Cozumel Cape Resort & Spa
Address: Carretera Costera Sur Km 12.9 Zona Hotelera Sur, Cozumel, 77600
Telephone: +52 998 287 5900
Rating: 7.7

7.7

Very Good254 reviews

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Cozumel, MX

Luxurious Accommodation with Stunning Views

1. Resort Amenities: Dreams Cozumel Cape Resort & Spa offers an array of amenities, including an outdoor swimming pool, fitness centre, sauna, and hot tub. Guests can also enjoy the convenience of free private parking, a terrace, and a garden.

2. Family-Friendly Features: With a kids' club on-site, this resort is perfect for families. Parents can relax knowing their children are entertained while enjoying room service and currency exchange services for added convenience.

3. Breathtaking Location: Situated just 800 meters from Paradise Beach, the resort boasts rooms with balconies and sea views. Guests can unwind in rooms equipped with a coffee machine and minibar, offering a touch of luxury during their stay.

Book your stay at Dreams Cozumel Cape Resort & Spa for an unforgettable experience in Cozumel!

Loading rooms and rates...

Location

How to Find Us

Carretera Costera Sur Km 12.9 Zona Hotelera Sur

Cozumel · MX

+52 998 287 5900

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.

Cozumel · MX

Dreams Cozumel Cape Resort & Spa

7.7

Very Good254 reviews

WiFi availableFree WiFiParkingFree ParkingPrivate parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms, Air conditioning

Location

Cozumel, MX

Luxurious Accommodation with Stunning Views

Book your stay at Dreams Cozumel Cape Resort & Spa for an unforgettable experience in Cozumel!

Loading rooms and rates...

Guest Reviews

What Guests Say

7.7

Very Good

254 reviews

Highlights

+Clean rooms
+Friendly staff
+Great location
+Comfortable beds
+Excellent service

Could Improve

–Limited parking
–Expensive breakfast
–No spa services
–Mixed reviews on pricing and room maintenance

Cleanliness8.0

Guests consistently mentioned cleanliness as a positive aspect.

Service8.5

Service was generally appreciated, with specific recognition for certain staff members.

Location8.3

The hotel is located in close proximity to key landmarks and public transport, offering convenience to guests.

Room Quality7.5

Rooms were spacious and comfortable, with some minor maintenance issues reported by a few guests.

Amenities7.2

The amenities provided were satisfactory, with positive feedback on the gym and pool, but some guests mentioned a lack of spa services.

Value for Money6.8

Mixed reviews on the pricing, with some guests feeling it was high for the services offered, while others considered it reasonable due to the location.

Food and Beverage7.3

Breakfast and restaurant services were generally well-received, with some guests suggesting improvements in variety.

Overall Experience8.0

Most guests had a positive overall experience and expressed willingness to recommend the hotel to others.

janebL5521KC

Family · Aug 2026

Please get your act together Hyatt!!!

Liked:I have waited quite a while hoping the disappointment would wear off but it hasn’t so here we go…. The good…. Hands down the location and the beautiful beach. Bring water shoes as this resort has lots of coral. Great for snorkeling bad for the feet. Also the wonderful staff that will if at all possible go above and beyond. I will say the renovated room was also very nice but not a lot of time was spent in the room. The Bad…. The one and only pool was so cold nobody was in it. I am not sure if we were there on an off week or something but it was down right freezing even the youngsters didn’t swim. The down right ugly…. The restaurant food situation. Omg!! I can not stress enough how this needs to be addressed before anyone should book this resort! They claim they have all these restaurants but it is a flat out lie.. the buffet is open air and tiny so evening they set up in the parking lot/ reception pull up. It also has communal dining. Annatto never open and not even on the app the whole time we were there. TheTaquaria is a stand set up at the end of the buffet line. So not really a restaurant just an extension of the parking lot buffet. That leave 2 actual restaurants with limited opening days not even every other day but very limited. Lines and waits are very long to just get a table and when you do the service is SLOW. Not even island time slow. It is wishing you brought a snack from your room to tide you over between courses slow. So shame on Hyatt for not getting there act together and giving people what they are paying for. The management obviously needs a reality check and start hiring some more staff. People pay a lot of money to come on vacation and should not have to fight to get a meal. Or eat in the parking lot…

via tripadvisor

GoPlaces281911

Family · Jul 2026

Save your Money

Liked:This experience was by far our WORST all inclusive experience to date. Over 1/2 the resort is closed? You can go to Secrets for meals, but that's adults only. Anyone traveling here with children is EXTREMELY limited on food options. There also isn't a bar or area you can just sit and relax at. The most unfriendly "family friendly" place we have experienced. The service is incredibly slow, plan on them opening 15-30 minutes after they're supposed to at every restaurant and bar. You have 3 people in your room? I hope you can all share one towel. They say they'll bring more later, but that takes a minimum of 3 phone calls (if your phone is working). Your mini fridge is empty? Yep, that's not going to change either. This isn't a staff issue, they were all extremely polite, this is a Dreams/Ownership issue. Literally the only thing that saved this vacation for us with the location of our room. We had a beach front swim out that was lovely. Everything else was a major disappointment. This is our first and last experience with Dreams. Save your money.

via tripadvisor

d_m_nagementl2024

Family · Jul 2026

Save your money, bad food service

Liked:Our family vacation was completely ruined. We paid extra for the premium package expecting access to all amenities, especially since we were travelling with children. Unfortunately, this resort was a huge disappointment from start to finish. The rooms are outdated and poorly maintained. Our toilet didn’t work properly. We reported it several times—they would “fix” it for a day or two, then it would stop working again. The food was by far the biggest issue. The selection was extremely limited, both for food and alcohol. Many serving trays and plates sat empty and were not refilled. There was very little fresh fruit, and the quality of the food was poor. My children ended up eating pizza and pasta every day because there were almost no other edible options. Some of the fish was undercooked. What was most shocking was the hygiene. Birds, flies, and other insects were constantly flying over and landing on the food. In the heat, this felt completely unsanitary and unacceptable. The upstairs restaurant was especially disgusting. The experience was so bad that we regularly left the resort and went into town just to have decent meals at local restaurants. This was one of the most disappointing all-inclusive vacations we’ve ever had. It was a waste of money, and we would never return. Save your money and book somewhere else.

via tripadvisor

706vanessai

Family · Jul 2026

Great Family Getaway

Liked:Overall, we had a wonderful stay and would definitely recommend this resort, especially for families with young children. One of the biggest highlights was the food. For an all-inclusive resort, the quality, variety, and presentation exceeded our expectations. Every meal was delicious, with plenty of options for different tastes, and the overall dining experience was excellent. This is a fantastic hotel for families traveling with small children. We traveled with a toddler and a baby, and the Explorer’s Club was one of the best parts of our stay. Our toddler absolutely loved it. The club offers a wide variety of activities, the staff was wonderful, and the operating hours were very convenient, giving parents some flexibility while knowing their children were having a great time. The beach is beautiful, with crystal-clear water and a gorgeous setting. The only downside is that the shoreline is quite rocky when entering the water, so water shoes are definitely recommended. Once you swim farther out, the rocks and seaweed disappear, making it much more enjoyable. Our room was comfortable, and the beds were excellent. However, we stayed in a Standard Tropical View room, and it felt noticeably more worn than other room categories. We visited family and friends staying in upgraded rooms, and although the furniture was essentially the same, those rooms looked much newer, brighter, and better maintained. In our room, the flooring looked old and stained, which unfortunately gave the impression that it wasn’t clean, even though it likely was. Updating the floors would make a significant difference in the overall appearance of these rooms. The only other area that could use improvement was the restaurant service. The waitstaff was consistently friendly, attentive, and eager to help, but there simply weren’t enough servers for the number of tables they were responsible for. As a result, service was often slower than expected, both at the buffet and at the à la carte restaurants. This seemed to be a staffing issue rather than a reflection of the employees themselves. Overall, we had a great family vacation. The outstanding food, beautiful beach, comfortable beds, and exceptional children’s facilities made for a memorable stay. With some updates to the Standard Tropical View rooms and additional restaurant staff, the experience would be even better.

via tripadvisor

Location

How to Find Us

Carretera Costera Sur Km 12.9 Zona Hotelera Sur

Cozumel · MX

+52 998 287 5900

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.