The Royal Sonesta Chicago Downtown

Multiple reviews explicitly call the hotel and rooms 'clean' and note tidy rooms and housekeeping (clean rooms, early check-in and packages received without issue).

Staff repeatedly described as friendly, helpful, and kind (helpful valet, bellmen praised); isolated service problems (parking app confusion, missing vouchers, occasional housekeeping timing) but overall strong service sentiment.

Overwhelming praise for central location and river views — described as 'very central', 'amazing location', 'perfect for city exploring' and 'room view of the river was stunning'.

Many guests praise spacious, comfortable rooms and beds, quiet rooms and large bathrooms; isolated negatives include an incorrectly sized corner room for one guest and a non-functional shower in another room.

Valet and parking available but guests reported parking booking complexity and high cost; some expected amenities missing (no minibar, no room service for some) — generally adequate but with gaps noted.

Mixed sentiment: guests found the location and rooms excellent but several mentioned high prices, breakfast not included and perceived price drops after booking; some felt loyalty perks (vouchers) were not honoured.

Limited mentions: breakfast not included and restaurant prices described as high; promised drink vouchers not always delivered — no strong positive F&B sentiment in reviews.

Majority of reviews describe a 'fabulous' experience, intent to return, excellent stays for events and sightseeing — overall sentiment is highly positive despite some isolated issues.