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citizenM Chicago Downtown

Chicago · US

citizenM Chicago Downtown

8.9
Excellent5,452 reviews
  1. Hotel Collection
  2. /Hotels in Chicago
  3. /citizenM Chicago Downtown
WiFi availableFree WiFiRestaurantBarLaundry washed per local authority guidelinesBusiness center

Check-in / Check-out

From 02:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, 24-hour front desk

Location

Chicago, US

Walkability

99
Walk
81
Bike

Modern Amenities

citizenM Chicago Downtown offers a contemporary stay with high-tech features like iPads in every room and free WiFi throughout the property. Enjoy a seamless experience with a 24-hour front desk and a business center for your convenience.

Vibrant Social Spaces

Unwind in style at the shared lounge or grab a drink at the trendy bar. The on-site restaurant serves up delicious meals, perfect for satisfying your cravings after a day of exploring the city.

Prime Location

Situated in the heart of Chicago, this 4-star hotel is just a stone's throw away from popular attractions like Millennium Station and the stunning Ohio Street Beach. Book your stay at citizenM Chicago Downtown for a memorable and convenient experience.

Neighbourhood

What’s Nearby

Getting around
  • Clark/Lake (L)0.2 miles· A major elevated and subway CTA station serving multiple 'L' lines, offering extensive connections throughout the city.
  • Washington/Wabash (L)0.3 miles· A modern and fully accessible elevated CTA station serving multiple 'L' lines, known for its architectural design and as an alternative during nearby station reconstruction.
Parks
  • Millennium Park0.4 miles· A prominent public park featuring iconic attractions like Cloud Gate ('The Bean'), Crown Fountain, and the Jay Pritzker Pavilion.
Dining
  • The Berghoff Restaurant0.5 miles· Chicago's oldest continuously operating restaurant, known for its traditional German-American cuisine and historic ambiance.
  • The Gage0.4 miles· An upscale gastropub offering refined American cuisine with global influences in a lively, vintage setting across from Millennium Park.
  • Beatrix - River North0.7 miles· A popular neighborhood coffeehouse and restaurant known for its healthy and delicious options, including a prominent coffee and bakery counter.

Straight-line distance from the hotel. Each place opens in Google Maps.

Loading rooms and rates...

What’s On Nearby

Thu 8 · 6:00 AM · +6 more daysPrivate Photography Session with Local Photographer in ChicagoPrivate vacation photo shoot.Chicago12 min walkFrom $425Thu 8 · 7:00 AM · +6 more daysDaley Plaza Farmers MarketDowntown produce under the Picasso.Chicago Loop9 min walk

FAQs

Common Questions

Check-in is from 02:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

The hotel does not have on-site parking. Check with the front desk for nearby options.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

The nearest station is Clark/Lake (L), 0.2 miles from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at citizenM Chicago Downtown

LowHigh
Local grid: Medium carbon

The electricity grid in this region, not a rating of the hotel.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

80 East Wacker Place

Chicago · US

+1 312-248-7455

Policies

Good to Know

Check-in & Check-out

Check-in from 02:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival. Breakfast is available from 6am to 11am at $18.95 plus taxes. Late check-out fee from 2pm is $69 plus taxes. The property accepts credit cards and debit cards. Cash is not accepted. When booking more than 10 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Explore all Chicago collections & guides →

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Guest Reviews

What Guests Say

8.9

Excellent

5,452 reviews

Highlights

  • +Friendly staff
  • +Great location
  • +High-quality breakfast
  • +Comfortable rooms

Could Improve

  • –Cleanliness issues in lobby
  • –Small room sizes
Cleanliness8.2

Some reviews mentioned cleanliness issues in the lobby and room.

Service9.2

Many reviews praised the staff as friendly and helpful.

Location9.8

Excellent location was frequently highlighted as a benefit.

Room Quality8.2

Rooms were described as cute but some found them small.

Amenities8.7

Amenities were considered adequate but some noted limited bar options.

Value for Money8.7

Overall value was recognized as good for the price paid.

Food and Beverage9.2

Breakfast was mentioned positively, indicating good quality.

Overall Experience9.1

General sentiment across reviews showed satisfaction with the stay.

samantha

Couple · Sep 2026

10

Comfortable

Liked:Great location
Disliked:Nothing

via Nuitee

Jade

Couple · Sep 2026

10

Excellent! I would definitely consider staying here again in the future :)

Liked:I loved the uniqueness of the hotel design and the staff was very friendly.
Disliked:A bit noisy at night but it wasn’t too bad.

via Nuitee

Jones

Couple · Sep 2026

10
Liked:Walking distance to literally everything!
Disliked:Loved everything

via Nuitee

Ricky

Couple · Sep 2026

5
Liked:Scenery, the protection of the property
Disliked:Had to wait 30-40 minutes at arrival and it was time to check in still had to wait. Got told I got upgraded to a higher level, the view was just building alley didn’t get to see much. Dissapointed in that.

via Nuitee

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