The Chicago Hotel Collection River North | Member Rates

Name: The Chicago Hotel Collection River North
Address: 312 W. Chestnut St., Chicago, IL 60610
Rating: 8.6

The Chicago Hotel Collection River North | Member Rates | Dyme

ParkingSelf parking (surcharge)Secured parkingRestaurantConcierge serviceNon-smoking rooms

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Parking, Non-smoking rooms, Air conditioning, Restaurant, Family rooms, Pets allowed

Location

Chicago, us

Walkability

Walk

Bike

Luxurious Accommodation in Downtown Chicago

Contactless Check-In and Smartphone Room Keys

Experience seamless check-in and skip the front desk with our convenient smartphone room keys.

Amenity Package and On-Site Offerings

Indulge in daily drinks, high-speed WiFi, and more with our exclusive amenity package. Enjoy the convenience of a concierge team, snack bar, and coffee shop during your stay.

Prime Location Near Popular Attractions

Explore Chicago with ease as we are located just minutes away from Water Tower Chicago and Magnificent Mile. Book now for a memorable stay at The Chicago Hotel Collection River North Magnificent Mile.

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.6

Excellent

187 reviews

Highlights

+Friendly staff
+Good location

Could Improve

–Hidden fees
–Noise from the metro

Cleanliness8.0

Multiple mentions of unclean rooms and dirty beds.

Service10.0

Staff received high praise for friendliness and helpfulness.

Location10.0

Convenient location near the L train and attractions.

Room Quality8.4

Rooms were sometimes smaller than expected with some noise issues.

Amenities7.5

Lack of breakfast and gym facilities; unexpected fees noted.

Value for Money8.4

Some reviews mention high costs and hidden fees.

Food and Beverage6.5

No breakfast and worthless food vouchers.

Overall Experience10.0

Overall a good stay with positive feedback despite some issues.

501candacen

Business · Jun 2025

AVOID

Liked:Cold, loud, unfriendly. No maid service, no food, broken elevator, two sad Pelotons. Feels like an asylum with mood lighting. Boutique in name only. Would never stay again. Sad, it had good bones. But I would avoid at all costs. Expensive and not worth it

via tripadvisor

aaronkl

Friends Getaway · Jun 2025

DO NOT STAY HERE

Liked:I booked this hotel through Hotwire.com. The hotel room I was assigned did not have air conditioning. When I called to report this, a person who was eating answered the phone and told me I had to go to the front desk. When I reported this to the front desk, they came to the room and saw the air conditioning unit was broken and apologized. They said they would get me a new room. They left the room and never came back. I went back down to the front desk after waiting half an hour and was told they have no more rooms. They offered no discounts but did pull out the loudest box fan I have ever heard. They told me I could have a refund if I left, but I had nowhere else to stay. They then charged me an additional $308 without explanation. When I went to check out the next day, there was no one at the front desk and a note said "Front desk staff won't be here until 10 AM". I am disputing the charges and have lodged a complaint with Hotwire.com. DO NOT STAY HERE.

via tripadvisor

tfisher1985

Couples · May 2025

Seriously Disappointed - Avoid Chicago Hotel Collection River North at All Costs! (Echoing Previous Negative Experiences

Liked:Let me add my voice to the chorus of negative reviews – heed this warning and stay far away from the Chicago Hotel Collection River North! Unfortunately, all the prior negative feedback appears to be completely accurate, and my recent experience only confirms it. From the moment we stepped into the lobby, the staff were unwelcoming and gave off an immediate air of indifference. The check-in process quickly soured when we were informed of their mandatory resort fee and a "refundable" deposit. It's now been a week since our departure, and the deposit has yet to be refunded. To add insult to injury, we were hit with an inexplicable additional charge of $70! The advertised resort fee supposedly included six beverages per night, a perk the staff seemed determined to withhold. Despite our inquiries, we were met with resistance and never received any of the promised drinks. The state of the "clubhouse" – the supposed hub for the kitchen and game room – was frankly appalling. During our entire stay, we encountered a homeless individual sleeping on the couch within this shared space. This created an uncomfortable and frankly unsafe atmosphere. The hotel rooms themselves are in a shocking state of disrepair. Our room felt like it was actively falling apart, from a dilapidated bed to a shower that barely functioned. Forget about a peaceful night's sleep. The walls are paper thin, offering zero sound insulation. We were constantly subjected to the disruptive noise of the elevated train running directly outside our window and the loud maintenance staff starting their work early in the morning. Honestly, this hotel is an absolute rip-off and not worth a single cent of your hard-earned money. You would be far more comfortable and likely save money by staying in a hostel or even a budget motel. Do yourself a favor and book elsewhere. You have been warned!

via tripadvisor

Extraordinary197561

Solo Travel · Mar 2025

No one works here

Liked:So no one works in this hotel?? My flight was delayed and by the time I got here to check in no one was at the desk or answering the phone or the emergency number the phone voicemail instructs you to text. I legitimately still haven’t checked in an hour later. Just sitting in the lobby. Pretty sure I would have better customer service sleeping in my car.

via tripadvisor

FAQs

Common Questions

Check-in is from 04:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at The Chicago Hotel Collection River North

LowHigh

Medium Carbon

No specific sustainability information is publicly available for The Chicago Hotel Collection River North. The property is part of The Chicago Hotel Collection, which does not publicly detail specific sustainability initiatives for its individual hotels.

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

312 W. Chestnut St.

Chicago · us

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Parking is subject to availability due to limited spaces. A damage deposit of USD 125 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. The mandatory resort fee includes: • Coffee and tea in the lobby daily 24/7 • 6 Daily beverages, choose from Spring Water or Sodas • WiFi • 1-Year Club 1 Hotels Membership: Booking credit, golf information and Club 1 Hotels information provided at check-in Limited Guest Parking is available for a nightly fee

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