Sports Illustrated Resorts Chicago

Mixed reports: several guests said rooms were clean but there was at least one report of a silverfish infestation and repeated issues with housekeeping/towel service being slow or needing to be requested.

Generally excellent staff service praised repeatedly (helpful, friendly, early check-in, anniversary surprise, named staff called out), though there are isolated operational failures (very long late-night check-in waits, slow room cleaning response). Overall sentiment strongly positive.

Consistently cited as a major positive: downtown, walkable to attractions and convenient to trains; guests repeatedly praised the central location.

Mixed: rooms praised for comfortable beds and good bathroom/get-ready areas, but several guests mentioned very small rooms, layout issues (cooler too close to bed), and one comment about a bed being too soft.

Rooftop, complimentary drinks/happy hour, and thoughtful in-room features were highlighted as strong positives; however rooftop access hours and a small fitness room were noted as limitations.

Mostly positive impressions of value given location and service, but a few strong complaints (high short-stay cost, daily resort fee) temper the sentiment.

Complimentary drinks and a guest happy hour were appreciated; guests also noted there is no on-site restaurant and limited food offerings, but overall beverage offerings were viewed positively.

Overall very positive: friendly staff, excellent location and rooftop experience made stays memorable despite some operational issues (housekeeping, check-in delays, limited rooftop hours).