Chicago · US

Level Chicago - River North

Name: Level Chicago - River North
Address: 369 W Grand Ave, Chicago, Illinois, 60654, Chicago, 60654
Telephone: +1 312-858-5482
Rating: 8.8

8.8

Excellent209 reviews

Free WiFiWheelchair accessible parkingSelf parking (surcharge)Secured parkingWheelchair-accessible van parkingWheelchair-accessible pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Elevator, Fitness facilities, Safe-deposit box at front desk, Smoke-free property, Wheelchair accessible parking, Self parking (surcharge)

Location

Chicago, US

Luxurious Amenities

Indulge in our upscale hotel's luxurious amenities including a fitness center, a seasonal outdoor pool, and bicycles to rent for exploring the city.

Convenient Services

Enjoy complimentary wireless internet access, concierge services, and barbecue grills at your disposal during your stay. Self parking is available for your convenience.

Cozy Accommodations

Relax in one of our 99 individually furnished guestrooms with fully equipped kitchens, private balconies, and premium bedding. Stay entertained with flat-screen TVs and stay connected with free Wi-Fi.

With a stay at Level Chicago - River North, immerse yourself in a centrally located upscale hotel in Chicago, minutes away from popular attractions. Book now for a memorable experience!

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What’s On Nearby

Wed 7 · 6:00 AM · +6 more daysPrivate Photography Session with Local Photographer in ChicagoPrivate vacation photo shoot.Chicago16 min walkFrom $425

Wed 7 · 7:00 AM · +6 more daysDaley Plaza Farmers MarketDowntown produce under the Picasso.Chicago Loop17 min walk

Location

How to Find Us

369 W Grand Ave, Chicago, Illinois, 60654

Chicago · US

+1 312-858-5482

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

The seasonal pool will be open from May 01 to September 30.
Cashless payment methods are available for all transactions.
Contactless check-out is available.
A deposit may be required at the property.

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Chicago · US

Level Chicago - River North

8.8

Excellent209 reviews

Free WiFiWheelchair accessible parkingSelf parking (surcharge)Secured parkingWheelchair-accessible van parkingWheelchair-accessible pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Elevator, Fitness facilities, Safe-deposit box at front desk, Smoke-free property, Wheelchair accessible parking, Self parking (surcharge)

Location

Chicago, US

Luxurious Amenities

Indulge in our upscale hotel's luxurious amenities including a fitness center, a seasonal outdoor pool, and bicycles to rent for exploring the city.

Convenient Services

Enjoy complimentary wireless internet access, concierge services, and barbecue grills at your disposal during your stay. Self parking is available for your convenience.

Cozy Accommodations

With a stay at Level Chicago - River North, immerse yourself in a centrally located upscale hotel in Chicago, minutes away from popular attractions. Book now for a memorable experience!

Loading rooms and rates...

Guest Reviews

What Guests Say

8.8

Excellent

299 reviews

Highlights

+Great location
+Friendly staff
+Clean rooms
+Good amenities

Could Improve

–Cleanliness issues
–Poor communication
–Lack of certain amenities

Cleanliness7.9

Multiple reviews mentioned cleanliness issues such as sticky floors and stained sheets.

Service9.4

Overall positive sentiment about the front desk staff being friendly and attentive.

Location9.4

Many reviews highlighted the perfect location and great views.

Room Quality8.4

Positive remarks about room quality, though some rooms lacked amenities like working phones.

Amenities8.9

Amenities appeared good, but some guests mentioned the lack of ice machines as a downside.

Value for Money8.9

Overall value was perceived positively based on location and amenities.

Food and Beverage8.4

Not directly mentioned; assigned a score reflective of general sentiment.

Overall Experience9.2

A combination of positive reviews indicating a strong overall experience.

Angela

Family With Children · Sep 2026

Pros: Location and Kitchen. Cons: Everything else

Liked:The location was perfect for our needs on this particular trip. The entire kitchen was very useful. And the bathroom was clean as well.

Disliked:Having to call each time to gain access to the garage to park. The parking space available not being wide enough to accommodate a large SUV with car seats installed. No access to a luggage cart upon check in and check out. Having no access to housekeeping even after calling and making a request which was acknowledged, documented and scheduled to be fulfilled. Having no access to trash pickup or the trash chute as it was broken. Being told to bring trash down ourselves daily which was necessary as we stayed with small children. Some staff friendly and others not so much.

via Nuitee

Carneilia

Extended Group · Sep 2026

Wonderful restful and will book again!

Liked:Location is everything in Chicago. Just down the street from navy pier. We walked everywhere!

Disliked:My documents said 200 dollar deposit when we got there it was 200 a night. Out clearly doesn’t say 200 per night. I told the desk and showed them and the reply was yeah a few people showed me this.

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Todd

Couple · Sep 2026

Not worth the price

Liked:Looked good in photos but it hasn’t really been maintained or cleaned well.

Disliked:Our room was dirty. It had gnats. The top of the baseboards looked like they had never been dusted. The floors were dirty, we had to ask to have it cleaned and vacuumed after we checked in and they didn’t really do much. Furniture stained and trim pieces kept falling off.

via Nuitee

Daniel

Family With Children · Sep 2026

Beautiful property with great amenities. Staff was excellent.

Liked:Amenities were outstanding.

Disliked:We weren't able to check in until 4 p.m. and then our room was still not quite ready do to a lighting issue. However, they did let us in the room to change and go to our event and they changed the light while we were away. Check in process is a bit of a pain, but it seems to be in the spirit of safety so rolled with it.

via Nuitee

What’s On Nearby

Wed 7 · 6:00 AM · +6 more daysPrivate Photography Session with Local Photographer in ChicagoPrivate vacation photo shoot.Chicago16 min walkFrom $425

Wed 7 · 7:00 AM · +6 more daysDaley Plaza Farmers MarketDowntown produce under the Picasso.Chicago Loop17 min walk

Location

How to Find Us

369 W Grand Ave, Chicago, Illinois, 60654

Chicago · US

+1 312-858-5482

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.