Level Chicago - Fulton Market | Member Rates

Name: Level Chicago - Fulton Market
Address: 354 North Union Avenue, Chicago, IL 60661
Rating: 8.4

WiFi availableFree WiFiParkingPrivate parkingSwimming poolOutdoor pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Chicago, US

Walkability

Walk

Bike

Luxurious Accommodation

Level Chicago - Fulton Market, a 5-star hotel in Chicago, offers upscale accommodation with top-notch amenities. Each air-conditioned room is equipped with modern conveniences like a flat-screen TV, a safety deposit box, and a private bathroom. Guests can also enjoy the stunning city views from their own balcony.

Wellness Retreat

Unwind and rejuvenate in the hotel's wellness area, featuring a fitness centre, sauna, and hot tub. Take a refreshing dip in the outdoor swimming pool or simply relax by the poolside. The perfect way to de-stress after a long day of exploring the city.

Convenient Location

Located just 1.7 km from Union Station, Level Chicago - Fulton Market is close to popular attractions like Willis Tower and Shops at Northbridge. With a 24-hour front desk, business centre, and free WiFi, this hotel caters to all your needs seamlessly.

Book your luxurious stay at Level Chicago - Fulton Market for an unforgettable experience in the heart of Chicago.

Neighbourhood

What’s Nearby

Clinton (Green/Pink Line)

0.3 miles

A convenient elevated station serving the Green and Pink Lines, providing access to various parts of the city.

Grand (Blue Line)

0.6 miles

An underground station on the Blue Line, offering direct service to O'Hare International Airport and the Loop.

Au Cheval

0.6 miles

A renowned diner famous for its award-winning cheeseburger and classic American fare.

4.6

Girl & The Goat

0.6 miles

A celebrated restaurant by Chef Stephanie Izard, offering globally inspired small plates in a lively setting.

4.6

Green Street Smoked Meats

0.5 miles

A lively, industrial-chic BBQ joint serving Texas-style smoked meats and craft beers in a communal setting.

4.5

National Hellenic Museum

0.8 miles

A museum dedicated to preserving and celebrating the history, culture, and contributions of Greek Americans.

4.7

Mary Bartelme Park

0.7 miles

A modern urban park featuring a popular dog park, a children's play area, and open green spaces.

4.7

Willis Tower Skydeck

1.0 miles

An iconic skyscraper offering breathtaking panoramic views of Chicago from its famous glass-bottom Ledge.

4.6

The Aviary

0.9 miles

An innovative and upscale cocktail lounge known for its elaborate, experimental drinks and unique presentations.

4.5

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

302 reviews

Highlights

+Excellent gym
+Good facilities/amenities
+Convenient location (near Fulton Market)
+Supermarket nearby

Could Improve

–Expensive parking
–Homeless presence / feels unsafe at night for solo women
–Poor and slow communication from customer service

Cleanliness8.4

Not mentioned in the reviews; standard quality for this hotel tier.

Service7.4

Negative sentiment: poor and slow communication before the stay, delayed email responses and lack of flexibility on a reservation issue.

Location9.5

Mixed but overall very positive: highly convenient (walking distance to Fulton Market, supermarket across the street), though reviewers note homeless presence and safety concerns at night for solo women.

Room Quality8.4

Not mentioned in the reviews; standard quality for this hotel tier.

Amenities10.0

Very positive: gym described as excellent and other facilities praised ('el gimnasio buenísimo', 'las demás instalaciones').

Value for Money7.5

Negative sentiment: parking is described as very expensive compared with nearby options, reducing perceived value.

Food and Beverage8.4

Not mentioned in the reviews; standard quality for this hotel tier.

Overall Experience7.6

Negative-leaning: one guest reports their pre-stay experience as disappointing due to customer service delays and inflexibility, though they still plan to stay and may update if the stay itself improves.

Elaine

Extended Group · Aug 2026

If I could this hotel 10 stars, I would. Excellent stay that exceeded my expectations.

Liked:I booked several suites for a large group of friends traveling together, including three Junior Two-Bedroom Suites and one Deluxe Two-Bedroom Suite. It was a much better option than any Airbnb I could have booked: nearly everyone had their own bedroom and bathroom, while we still had plenty of shared space to enjoy together. The suites have an apartment-style layout with a kitchenette and living area, and everything felt modern, clean, and well maintained. The Deluxe Two-Bedroom Suite was especially stunning, with floor-to-ceiling windows, a large kitchen island, a spacious living room, and a dining table. It became the perfect gathering place for our group, and I’m so glad I upgraded. The staff also made the upgrade process incredibly smooth and easy. The amenities were just as impressive. The pool area was beautiful, there were plenty of comfortable lounge spaces, and the Cloud Lounge was a great bonus. For the price, the entire property felt like an excellent value. The location is also ideal, with many great restaurants and bars within walking distance. On-site parking was available but fairly expensive - fortunately, there were plenty of more affordable SpotHero options nearby. I would absolutely recommend this hotel to anyone visiting Chicago, especially larger groups who want the convenience of staying together while still having plenty of personal space.

Disliked:Prior to checking in, I had some questions via e-mail and communication with the hotel was occasionally a little slow, but it didn’t detract from our experience at all. All of my questions were answered, and every staff member we encountered was incredibly friendly and helpful.

via Nuitee

Kirk

Couple · Aug 2026

Almost good enough

Liked:Almost good. Kinda of antiseptic. Not nice enough to be a great hotel and not homey enough to be an apartment.

Disliked:Odd configuration and limited hotel hospitality

via Nuitee

adamwC8559JH

Family · Jul 2026

Poor Communication

Liked:My experience with this hotel before my stay has been disappointing. I needed assistance with my reservation and reached out through multiple email addresses over several days before finally receiving a response. The lack of communication was frustrating and made me feel like communication with my issue wasn't a priority. When I did finally receive a reply, I was told that because I had booked a non-refundable rate (which I did know about at the time of booking), my reservation could be canceled, but no refund would be issued. I was eventually offered to cancel the reservation and receive a very small refund. I understand that hotels have policies, but I was disappointed that no flexibility or goodwill exception was considered, especially since my reservation isn't until October and there's still plenty of time to rebook the room. This, coupled with the extreme delay in communication, has soured my experience before it's even begun. Timely communication and a willingness to work with customers make a significant difference, and unfortunately, that wasn't my experience. I'm still planning to stay at the hotel and hope my experience during my visit is much better than the customer service I've received so far. If it is, I'll gladly update this review.

via tripadvisor

AndrewJV

Family · Jul 2026

Great place to party by the hotel or just crash after a night out.

Liked:We recently stayed at Level Fulton Market for a long weekend getaway with our family. We booked a two-bedroom Junior Suite because traveling with a child is much easier when everyone has separate sleeping space while still sharing a living room and kitchen. Overall, the property is modern and attractive, but our experience was disappointing enough that we would not stay again. A few things prospective guests should know: Staff were generally polite, but hospitality felt lacking. We never encountered anyone outright rude (with the exception of the staff member knocking on doors at checkout time), but whenever we needed assistance, there seemed to be little interest in finding solutions. We booked through Hotels.com as Platinum members, which advertised property benefits including waived daily fees, food and beverage credits, and room upgrades when available. These perks were confirmed in our reservation email but were not honored. While not a dealbreaker on their own, it's worth noting for anyone booking through Expedia or Hotels.com. Before arrival, the hotel requires a registration process that involves emailing copies of your ID and other personal information. The requests arrive separately after booking and warn that your reservation may be canceled if they are not completed. While I understand the property is likely trying to prevent unauthorized parties, the process felt cumbersome and less secure than expected. Ironically, despite these measures, parties still seemed common throughout our stay. Multiple units appeared to have large gatherings, and the pool area frequently had groups drinking and smoking, making it difficult for our child to enjoy the amenities. Housekeeping was another disappointment. Despite a four-night stay, no service was available—even when requested. Trash accumulated in the kitchen because there were no extra bags or designated place to dispose of it, and we had to visit the front desk daily for fresh towels and coffee. There were also no bottled water options or ice machines, only a single ice tray in the freezer. For a property marketed around apartment-style accommodations, the kitchen amenities felt surprisingly limited. Our biggest issue, however, was the room itself. We reserved a two-bedroom Junior Suite. Instead, the second "bedroom" appeared to be more of a small den with a bed added. The room was so tight there was barely enough space to walk around the bed. More importantly, it had no closet, no window, and—most critically—no HVAC supply or return vent that we could identify. Within an hour of closing the door, the room became unbearably hot. Leaving the door open wasn't a practical solution because it opened directly into the living area, which featured floor-to-ceiling windows without blackout shades. We asked the front desk for assistance and later requested a fan, but no solutions were offered. Finally, be aware that the hotel sits immediately adjacent to active Metra and Amtrak tracks. The passing trains themselves weren't especially disruptive, but the repeated train horns throughout the day and night were surprisingly loud, and the building seemed to offer very little sound insulation. All in all it just made for a pretty rough four days for everyone involved. Traveling solo I could have handled it. A guys weekend of drinking and partying - this is the place to stay. Wanting a crash pad, also 10 out of 10 - if you just want to feel better about spending a lot of money for such a circumstance. But for a family or folks wanting any sort of hospitality experience or relaxing stay, I would strongly suggest elsewhere.

via tripadvisor

FAQs

Common Questions

Check-in is from 3:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

The nearest station is Grand (Blue Line), 0.6 miles from the hotel.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at Level Chicago - Fulton Market

LowHigh

Medium Carbon

Level Chicago Fulton Market implements a low-flow water system and provides on-site electric vehicle charging stations. No specific sustainability certifications or brand-wide programs are publicly available for this property. [Note: Practices reported but not independently verified.]

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Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

354 North Union Avenue

Chicago · US

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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