Claridge House Chicago, Tapestry Collection by Hilton

Multiple guests report cleanliness problems: mold in shower, musty odor, food left in refrigerator, bugs seen in rooms, and several notes that rooms were not cleaned daily or missed cleanings.

Consistently praised staff: called out as friendly, helpful and professional (mentions of Ms. Cookie and staff being super professional), accommodated room changes and early check-in — clear strong service sentiment.

Repeatedly described as a great location in a nice neighborhood, walkable to transit (Red Line), beach, Wrigley and downtown attractions — location is a primary positive theme.

Rooms are frequently described as small, with awkward layouts and very small bathrooms; some guests liked specific rooms (e.g., Room 505) but overall size/layout is a recurring drawback.

Lobby, bar, outdoor sidewalk seating and evening wine service are praised and create a strong amenities experience, though there are notes about limited food options and only one ice machine.

Several guests feel price is high for the offering (explicit comment about $400/night and services not matching price); mixed value due to excellent location/service but small rooms and cleanliness issues.

Bar drinks and evening wine service receive positive mentions, but dining options are limited (one reviewer noted only sushi) — overall F&B seen as a strong point with limited scope.

Overall sentiment leans very positive driven by outstanding service and location; negatives (small rooms, occasional cleanliness issues) are noted but many guests describe the stay as great or amazing.