Cardiff · gb

The Parkgate Hotel

Name: The Parkgate Hotel
Address: Westgate Street, Cardiff, CF10 1DA
Rating: 8.9

8.9

Excellent5,617 reviews

RestaurantHealth or beauty spa nearbySpa/wellness center servicesHealth or beauty spa nearbyScreens / Barriers between staff and guests for safetyFitness facilities (surcharge)

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Health or beauty spa nearby, Fitness facilities (surcharge), Non-smoking rooms, Air conditioning, Restaurant, Room service

Location

Cardiff, gb

Luxurious Amenities

Indulge in the ultimate comfort at The Parkgate Hotel with its restaurant, fitness centre, and bar. Relax and unwind in style during your stay in the heart of Cardiff.

Modern Accommodations

Experience top-notch facilities in every room, from flat-screen TVs to safety deposit boxes. The private bathrooms are stocked with complimentary toiletries for your convenience.

Prime Location

Immerse yourself in the vibrant city life of Cardiff with popular attractions like Cardiff Castle and Motorpoint Arena just a stone's throw away. Book your stay now at The Parkgate Hotel for an unforgettable experience.

Loading rooms and rates...

Location

How to Find Us

Westgate Street

Cardiff · gb

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note the Spa Thermal experience is available to hotel guests for 90 minutes at an additional cost of £30 per person Mon - Thurs and £40.00 per person Fri - Sun. Advance booking is essential.

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Cardiff · gb

The Parkgate Hotel

8.9

Excellent5,617 reviews

RestaurantHealth or beauty spa nearbySpa/wellness center servicesHealth or beauty spa nearbyScreens / Barriers between staff and guests for safetyFitness facilities (surcharge)

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Health or beauty spa nearby, Fitness facilities (surcharge), Non-smoking rooms, Air conditioning, Restaurant, Room service

Location

Cardiff, gb

Luxurious Amenities

Indulge in the ultimate comfort at The Parkgate Hotel with its restaurant, fitness centre, and bar. Relax and unwind in style during your stay in the heart of Cardiff.

Modern Accommodations

Experience top-notch facilities in every room, from flat-screen TVs to safety deposit boxes. The private bathrooms are stocked with complimentary toiletries for your convenience.

Prime Location

Loading rooms and rates...

Guest Reviews

What Guests Say

8.9

Excellent

5,617 reviews

Highlights

+Friendly staff
+Clean and spacious rooms
+Great location
+Good amenities

Could Improve

–Poor breakfast service
–High meal prices

Cleanliness8.3

Most reviews noted the cleanliness of the rooms as satisfactory, but one review had a complaint about service during breakfast which could affect perception.

Service9.3

Most guests praised the staff for being friendly and helpful, with an emphasis on exceptional service during their stay.

Location9.3

Many guests highlighted the hotel's great location, making it easy to explore Cardiff.

Room Quality8.8

Rooms were frequently described as spacious, clean, and well-maintained.

Amenities8.8

The hotel offers good amenities, including a spa, but some guests felt watched while dining, which affected enjoyment.

Value for Money8.8

Overall considered good value for the level of quality provided, despite some higher than expected prices for meals.

Food and Beverage8.3

Generally good food with many positive comments about the restaurant; however, negative experiences during breakfast impacted this rating.

Overall Experience9.3

Overall, guests had a positive experience, with several expressing a desire to return despite minor issues.

Rebecca

Solo Traveller · May 2026

Beautiful hotel

Liked:Beautiful hotel and lovely breakfast

Disliked:The additional charge for the spa is quite expensive but it is very nice.

via Nuitee

Vanessa

Family With Children · May 2026

A shame breakfast spoilt our stay

Liked:Room was great. Breakfast, as a vegan, was awful, very disappointing considering I paid the same amount as non Vegans. I felt like a pain. Nothing was labelled. I was told there was a free from section, the only vegan thing there was margarine. When I asked for vegan pastries they said I could have some.but I would have to wait, when they came they were raw and inedible. When I told reception on checking out, they said oh OK. It spoilt an otherwise good stay.

Disliked:Breakfast, a waste of money

via Nuitee

Victoria

Couple · May 2026

Spacious, comfortable and a great location!

Liked:The size of the room, the rainfall shower, comfort of the bed, storage space

Disliked:There was no fridge/mini bar and no iron

via Nuitee

Linda

Couple · May 2026

Wonderful stay at a fabulous hotel

Liked:Fabulous hotel situated in the centre of Cardiff close to the bars and restaurants. Staff were helpful and friendly, rooms were superb with comfy bed and pillows. Cleanliness was 10 out of 10.

Disliked:I liked everything about the property.

via Nuitee

Location

How to Find Us

Westgate Street

Cardiff · gb

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note the Spa Thermal experience is available to hotel guests for 90 minutes at an additional cost of £30 per person Mon - Thurs and £40.00 per person Fri - Sun. Advance booking is essential.

Why Dyme

Travel Smarter. Make an Impact.

Every trip you book through Dyme funds renewable energy projects around the world. Same hotels, better prices, real change.

Save up to 35%

Exclusive member rates on 2M+ hotels worldwide

Fund Clean Energy

Your booking directly finances renewable electricity

Price Guarantee

Find a lower rate anywhere and we'll match it

Stay in the loop

Travel deals, sustainability updates, and no spam. Ever.