Name: The Parkgate Hotel
Address: Westgate Street, Cardiff, CF10 1DA
Telephone: +44 29 2274 5610
Rating: 8.9

The Parkgate Hotel, Cardiff | Member Rates | Dyme

WiFi availableFree WiFiRestaurantSpa/wellness centerSpa/wellness center servicesFitness/spa locker rooms

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Non-smoking rooms, Air conditioning, Fitness center

Location

Cardiff, gb

Luxurious Amenities

Indulge in the ultimate comfort at The Parkgate Hotel with its restaurant, fitness centre, and bar. Relax and unwind in style during your stay in the heart of Cardiff.

Modern Accommodations

Experience top-notch facilities in every room, from flat-screen TVs to safety deposit boxes. The private bathrooms are stocked with complimentary toiletries for your convenience.

Prime Location

Immerse yourself in the vibrant city life of Cardiff with popular attractions like Cardiff Castle and Motorpoint Arena just a stone's throw away. Book your stay now at The Parkgate Hotel for an unforgettable experience.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

8.9

Excellent

5,947 reviews

Highlights

+Friendly staff
+Clean and spacious rooms
+Great location
+Good amenities

Could Improve

–Poor breakfast service
–High meal prices

Cleanliness8.3

Most reviews noted the cleanliness of the rooms as satisfactory, but one review had a complaint about service during breakfast which could affect perception.

Service9.3

Most guests praised the staff for being friendly and helpful, with an emphasis on exceptional service during their stay.

Location9.3

Many guests highlighted the hotel's great location, making it easy to explore Cardiff.

Room Quality8.8

Rooms were frequently described as spacious, clean, and well-maintained.

Amenities8.8

The hotel offers good amenities, including a spa, but some guests felt watched while dining, which affected enjoyment.

Value for Money8.8

Overall considered good value for the level of quality provided, despite some higher than expected prices for meals.

Food and Beverage8.3

Generally good food with many positive comments about the restaurant; however, negative experiences during breakfast impacted this rating.

Overall Experience9.3

Overall, guests had a positive experience, with several expressing a desire to return despite minor issues.

LucyRos

Couples · Aug 2026

Lovely restaurant

Liked:We only came to the hotel for dinner, at The Sorting Room, but the food was incredible and the service even better. Thank you especially to Massimiliano xx

via tripadvisor

K2289YDbilll

Couples · Aug 2026

Birthday surprise

Liked:Took the wife for a pre birthday celebration we had a fantastic time the room was outstanding very clean and the staff were amazing and made it a night to remember will definitely be going back Wife was very pleased and very spoilt Breakfast was fabulous

via tripadvisor

nataliejJ9462RZ

Couples · Aug 2026

Amazing amazing amazing

Liked:I’m a massive hotel snob and like to have an occasional overnight stay in luxury hotels when the chance comes up , we’ve always used the Celtic collection and have visited the Parkgate before , however this time felt completely different ! We stayed on the top floor adults only ‘signature collection ‘ I put a note in the comments for a chance of the best room available with the best view for my rate ! I was not disappointed! From start to finish everything was so easy , requested earlier check in and although not guaranteed I was lucky enough to be able to check in from 2:30! No fuss I opted to have the key added to my Apple wallet so just walked in and up to my room when I was informed my room was ready ! On landing on the 6 th floor the hotel had turned it up a notch , the spa was on this floor too, we needed a key to enter the floor, and on arrival in our corridor we were greeted with a coffee machine , Welsh cakes , jams and delicious little cakes along with a fridge full of cold still and sparking water , this in itself felt like a luxury I’d never been offered, even in hotels I’d paid more for ! We stayed in room 608! Absolutely beautiful , the entrance hall, the bathroom, the small lounge and bedroom were all tastefully and luxuriously decorated, we even had a pillow menu ! More drinks and snacks in our mini fridge and and a delicious little box of chocolates ! We looked right over the principality stadium and over Cardiff rooftops , it was a great view from a building in Cardiff city centre. We didn’t eat at the hotel so can’t comment there. We didn’t really come across many members of staff but the staff we did were very polite , smartly dressed and friendly ! All areas of the hotel were spotless ! Sorry I’ve waffled on but hopefully I’ve painted the picture well enough for anyone to try this hotel and the signature rooms ! Very reasonably priced for what we had ! Well done parkgate hotel , finding better will be a very difficult job !

via tripadvisor

rmR5757OD

Couples · Aug 2026

Five stars

Liked:We got a jnr deluxe suite for my wife’s 40th and it’s without doubt one the best places we’ve stayed. The location was amazing for bars, restaurants, the Principality, and most importantly the railway station. The building and suite were so elegant and beautiful. And the staff were second to none. Everyone, from reception, to concierge, to waiting staff, to room service and bell boys were beyond charming. The food was fantastic too, and very reasonably priced. A special mention for Harvey who went above and beyond to help us. Cannot recommend the Parkgate enough.

via tripadvisor

Location

How to Find Us

Westgate Street

Cardiff · gb

+44 29 2274 5610

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note the Spa Thermal experience is available to hotel guests for 90 minutes at an additional cost of £30 per person Mon - Thurs and £40.00 per person Fri - Sun. Advance booking is essential. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.9

Excellent

5,947 reviews

Highlights

+Friendly staff
+Clean and spacious rooms
+Great location
+Good amenities

Could Improve

–Poor breakfast service
–High meal prices

Cleanliness8.3

Most reviews noted the cleanliness of the rooms as satisfactory, but one review had a complaint about service during breakfast which could affect perception.

Service9.3

Most guests praised the staff for being friendly and helpful, with an emphasis on exceptional service during their stay.

Location9.3

Many guests highlighted the hotel's great location, making it easy to explore Cardiff.

Room Quality8.8

Rooms were frequently described as spacious, clean, and well-maintained.

Amenities8.8

The hotel offers good amenities, including a spa, but some guests felt watched while dining, which affected enjoyment.

Value for Money8.8

Overall considered good value for the level of quality provided, despite some higher than expected prices for meals.

Food and Beverage8.3

Generally good food with many positive comments about the restaurant; however, negative experiences during breakfast impacted this rating.

Overall Experience9.3

Overall, guests had a positive experience, with several expressing a desire to return despite minor issues.

LucyRos

Couples · Aug 2026

Lovely restaurant

Liked:We only came to the hotel for dinner, at The Sorting Room, but the food was incredible and the service even better. Thank you especially to Massimiliano xx

via tripadvisor

K2289YDbilll

Couples · Aug 2026

Birthday surprise

via tripadvisor

nataliejJ9462RZ

Couples · Aug 2026

Amazing amazing amazing

via tripadvisor

rmR5757OD

Couples · Aug 2026

Five stars

via tripadvisor