Cardiff · GB

Premier Inn Cardiff Cc Queen Street

Name: Premier Inn Cardiff Cc Queen Street
Address: Helmont House, 10 Churchill Way, Cardiff, Wales, CF10 2HE, Cardiff, CF10 2HE
Telephone: 44-333-7773981
Rating: 7.6

7.6

Very Good29 reviews

Free WiFiWheelchair-accessible on-site restaurantElevatorBreakfast available (surcharge)Express check-outSmoke-free property

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Elevator, Breakfast available (surcharge), Express check-out, Smoke-free property, Wheelchair-accessible public washroom, Wheelchair-accessible on-site restaurant

Location

Cardiff, GB

Discover the ideal blend of comfort and convenience at Premier Inn Cardiff Cc Queen Street, where modern design meets prime location!

Culinary Delights: Satisfy your palate at Thyme, our on-site restaurant offering delicious meals, with the option for a hearty buffet breakfast to kickstart your day.

Prime Location: Nestled in the heart of Cardiff, enjoy walking distance to attractions like Cardiff Castle, the bustling Capitol Shopping Centre, and the energetic Cardiff International Arena.

Comfortable Rooms: Relax in one of our 200 luxurious, smoke-free guestrooms equipped with all the amenities you need for a rejuvenating stay, including express check-out and 24-hour front desk service.

Experience Cardiff like never before – book your stay today at Premier Inn Cardiff Cc Queen Street!

Loading rooms and rates...

Location

How to Find Us

Helmont House, 10 Churchill Way, Cardiff, Wales, CF10 2HE

Cardiff · GB

44-333-7773981

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Parking height restrictions apply.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
A deposit may be required at the property.

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Cardiff · GB

Premier Inn Cardiff Cc Queen Street

7.6

Very Good29 reviews

Free WiFiWheelchair-accessible on-site restaurantElevatorBreakfast available (surcharge)Express check-outSmoke-free property

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Elevator, Breakfast available (surcharge), Express check-out, Smoke-free property, Wheelchair-accessible public washroom, Wheelchair-accessible on-site restaurant

Location

Cardiff, GB

Discover the ideal blend of comfort and convenience at Premier Inn Cardiff Cc Queen Street, where modern design meets prime location!

Culinary Delights: Satisfy your palate at Thyme, our on-site restaurant offering delicious meals, with the option for a hearty buffet breakfast to kickstart your day.

Prime Location: Nestled in the heart of Cardiff, enjoy walking distance to attractions like Cardiff Castle, the bustling Capitol Shopping Centre, and the energetic Cardiff International Arena.

Experience Cardiff like never before – book your stay today at Premier Inn Cardiff Cc Queen Street!

Loading rooms and rates...

Guest Reviews

What Guests Say

7.6

Very Good

29 reviews

Highlights

+Friendly staff
+Good location
+Spacious room

Could Improve

–Cleanliness issues
–Overwhelmed restaurant staff
–Limited food options

Cleanliness6.8

Several complaints regarding unclean bathrooms and room cleanliness.

Service9.0

Staff were friendly but overwhelmed, affecting service quality.

Location9.6

Great location for sightseeing and events.

Room Quality9.1

Spacious and comfortable rooms, although some cleanliness issues.

Amenities9.1

Standard amenities for hotel guests, though some were lacking.

Value for Money9.1

Value reflects the location and recent updates despite some issues.

Food and Beverage7.1

Restaurant staff overwhelmed, limited food options available.

Overall Experience9.1

Overall stay reasonable, though several areas need improvement.

Camper64069172359

NONE · Dec 2025

Won’t visit again

Liked:Absolutely awful in dining room not enough staff to take orders some guests had to leave because they stopped taking orders.

via tripadvisor

Richie_Turner

Business · Dec 2025

Worst Premier Inn I've ever stayed in

Liked:Picked this for it's location. Worst Premier Inn I have ever stayed in, and like many of us I have stayed in many across the UK. Room as usual Ok but not particularly clean. Bathroom unclean (see photos). Toilet not clean, Sink plus blocked with a plaster and shower glass dirty. You don't expect perfection from PM but basic cleanliness I do expect. Left a direct poor review and to be expected I received no response.

via tripadvisor

Misstfaye

NONE · Dec 2025

Good night’s sleep, but some things left room for improvement.

Liked:Booked early check in, and although first in line, had to wait 20 mins to gain access to our room whereas a few guests helped after us gained access immediately. Bathroom not as clean as I would’ve liked. Brown mark on the toilet paper dispenser looked like residual poo. Unable to have dinner as the restaurant was overwhelmed by two big tables. Initially told to come back after half an hour. Went back, and then husband was rudely told that they had to check stock before he was able to order anything. Told to wait another half an hour, so we gave up. WiFi was not worth the additional £5 spent. On the plus side - the room was big and spacious and the bed was comfortable. Hotel was perfectly located for our intended purposes, and we got to do a bit of exploring in our immediate surroundings.

via tripadvisor

F5965QJdw

Family · Dec 2025

Sadly not to Premier Inn’s normal standards

Liked:Staff have been very friendly but overwhelmed. Restaurant at dinner on first and second night had limited options from the menu, ran out of fish and chips and ice cream within an hour of service starting. Too few staff to cater for the number of guests, this wasn’t fair on the waiting staff, management need to review their staffing procedures. This was the same at breakfast, with tables not being cleared, no cutlery and waiting for coffee machine to be filled. The room itself was cold, despite following guidance to use thermostat. No reception staff . Incorrect post code for Dumfries car park on Premier Inn website, sat nav takes you past the building not to the actual entrance. The meals we did manage to have were nicely cooked and tasty. Hotel room was very clean. Hotel is in a great location for sightseeing in Cardiff and going to events in the Utilita.

via tripadvisor

Location

How to Find Us

Helmont House, 10 Churchill Way, Cardiff, Wales, CF10 2HE

Cardiff · GB

44-333-7773981

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Important Information

Parking height restrictions apply.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
A deposit may be required at the property.

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