Holiday Inn Express Cardiff Bay by IHG

Multiple reviews explicitly praise exceptional cleanliness of rooms and hotel; rooms repeatedly described as clean and well maintained.

Staff repeatedly described as friendly, helpful and attentive (several mentions of helpful reception staff and excellent service).

Many guests praise the central/tranquil riverside location and proximity to shops/harbour; several notes about roadworks and occasional difficulty finding the hotel or it being not very central.

Rooms are generally comfortable and clean but multiple complaints about temperature control (A/C/air coolers not effective), weak shower, occasional wrong bedding allocation and noise for some ground-floor rooms.

Limited amenities flagged: paid/limited parking, no good facilities to heat baby food, limited tea/coffee in rooms, small shared car park and issues with smoking area affecting rooms.

Mixed comments: some guests find the hotel good value while others consider rates (e.g. ~£120/night) a little expensive for an express stay.

Breakfast is frequently praised as good, plentiful and well presented; a few mentions of crowded layout or limited options/staff at peak times.

Overall generally positive and relaxing stays with friendly staff and good breakfasts, tempered by recurring practical issues (heat/AC, parking, some noise and local roadworks).