
Bukit Mertajam · my

Bukit Mertajam · my
Check-in / Check-out
From 03:00 PM · Until 12:00 PM
Classification
4-Star Hotel
Amenities
Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms
Location
Bukit Mertajam, my
Luxurious Amenities
Convenient Location
Delicious Dining Options
To experience a blend of luxury and comfort, book your stay at Citadines Prai Penang today.
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Location
Policies
Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.
Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.
All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information. Effective 1 July 2026, Hotel will adopt a cashless payment policy. Cash payments will no longer be accepted. FEAST OF ST ANNE 2026 – COMPLIMENTARY SHUTTLE SERVICE Citadines Prai Penang is pleased to offer a Complimentary Shuttle Service to the Minor Basilica of St Anne, Bukit Mertajam, from 17 July 2026 – 26 July 2026. Shuttle Schedule: 1st Trip: 9:30 AM 2nd Trip: 2:30 PM 3rd Trip: 5:00 PM 4th Trip: 8:00 PM Guests are required to reserve their seats through the Front Office at least one (1) day in advance. Reservations are subject to seat availability and will be confirmed on a first-come, first-served basis.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.
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Accommodations
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Guest Reviews
Exceptional
1,705 reviews
Highlights
Could Improve
Room cleanliness mentioned positively, but noted dust in room.
Staff is friendly and helpful, but some issues with service at breakfast.
Good location with many eateries and attractions nearby.
Rooms are spacious and comfortable, very suitable for families.
Good amenities available, though some aspects like breakfast could improve.
Good value noted, especially for families and features like the coffee machine.
Breakfast options were okay, but some choices were limited.
Overall experience was very satisfying with minor complaints.
Kwong chan
Solo Traveller · Jun 2026
via Nuitee
Mohd Nazri bin ismail
Family With Children · Jun 2026
via Nuitee
Ariff Hafiz
Family With Children · Jun 2026
Great!
via Nuitee
Chai
Solo Traveller · Jun 2026
via Nuitee
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