Name: Citadines Prai Penang
Address: G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam, Bukit Mertajam, 14000
Rating: 9

Citadines Prai Penang, Bukit Mertajam | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingPrivate parkingSwimming pool

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Bukit Mertajam, my

Luxurious Amenities

Convenient Location

Delicious Dining Options

To experience a blend of luxury and comfort, book your stay at Citadines Prai Penang today.

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

1,705 reviews

Highlights

+Friendly staff
+Good location
+Spacious rooms
+Great amenities

Could Improve

–Long wait for lifts
–Limited breakfast options

Cleanliness8.3

Room cleanliness mentioned positively, but noted dust in room.

Service9.8

Staff is friendly and helpful, but some issues with service at breakfast.

Location9.3

Good location with many eateries and attractions nearby.

Room Quality9.3

Rooms are spacious and comfortable, very suitable for families.

Amenities8.8

Good amenities available, though some aspects like breakfast could improve.

Value for Money9.3

Good value noted, especially for families and features like the coffee machine.

Food and Beverage8.3

Breakfast options were okay, but some choices were limited.

Overall Experience9.3

Overall experience was very satisfying with minor complaints.

Kwong chan

Solo Traveller · Jun 2026

Liked:I like the environment. It was clean

via Nuitee

Mohd Nazri bin ismail

Family With Children · Jun 2026

Liked:Good hotel

Disliked:Clean

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Ariff Hafiz

Family With Children · Jun 2026

Great!

Liked:Comfy and suitable for my little family. The staffs there were very warm and welcoming. Kudos to them!

Disliked:Breakfast selection is not that variety.

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Chai

Solo Traveller · Jun 2026

Liked:Spacious and clean room

Disliked:The corridor is not properly maintained.

via Nuitee

Location

How to Find Us

G-01, Menara Sentral, Jalan Juru Sentral, Bukit Mertajam

Bukit Mertajam · my

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Pets are allowed on request. There is a surcharge of 50% off the PROPERTY rate and re-booking is required, Terms and Condition applies. Property has the right to decline pets stay if they are not qualify as per the Terms and Conditions. Please contact the property for more information. Effective 1 July 2026, Hotel will adopt a cashless payment policy. Cash payments will no longer be accepted. FEAST OF ST ANNE 2026 – COMPLIMENTARY SHUTTLE SERVICE Citadines Prai Penang is pleased to offer a Complimentary Shuttle Service to the Minor Basilica of St Anne, Bukit Mertajam, from 17 July 2026 – 26 July 2026. Shuttle Schedule: 1st Trip: 9:30 AM 2nd Trip: 2:30 PM 3rd Trip: 5:00 PM 4th Trip: 8:00 PM Guests are required to reserve their seats through the Front Office at least one (1) day in advance. Reservations are subject to seat availability and will be confirmed on a first-come, first-served basis.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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