Name: Banyan Tree Phuket
Address: 33/27 Moo 4, Srisoonthorn Road, Cherngtalay, Amphur Talang, Phuket, Bang Tao Beach, 83110
Telephone: +66 76 372 400
Rating: 9.2

Banyan Tree Phuket, Bang Tao Beach | Member Rates | Dyme

WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Bang Tao Beach, th

Luxurious Tropical Getaways by the Andaman Sea

Award-Winning Dining and Full Spa Services

Indulge in exquisite Thai art and woodwork in spacious villas with open-air jet pools. Enjoy in-villa entertainment with a flat-screen TV and free Wi-Fi.

Relaxation and Recreation at Your Fingertips

Unwind with massages, tennis, and fitness facilities. Let our concierge assist with all your needs, from business to travel arrangements.

Culinary Delights and Refreshing Drinks

Savor Thai delicacies at Saffron or opt for hearty buffets at Watercourt. With 2 bars, a café, and 24-hour room service, your cravings are always satisfied.

Experience the epitome of luxury at Banyan Tree Phuket, just a short drive from the airport and bustling Patong Beach. Book now for an unforgettable stay!

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.2

Exceptional

1,432 reviews

Highlights

+Pool villa
+Great food and drinks at the pool bar

Could Improve

–Service issues with bag handling and requests

Cleanliness8.3

Negative sentiment regarding service quality affecting overall experience.

Service9.8

Very positive feedback about the pool team and the cooking class experience.

Location9.3

Standard quality for this hotel tier.

Room Quality9.2

Standard quality for this hotel tier.

Amenities9.3

Positive feedback specifically about the pool villa.

Value for Money9.2

Standard quality for this hotel tier.

Food and Beverage9.3

Positive mentions of great food and drinks at the pool bar.

Overall Experience9.3

Overall very positive experiences with some service issues.

Mohamed

Family With Children · Aug 2026

Not bad but it could have better if better respond to requests and fixing villa damages before stay

Liked:Villa & facilities

Disliked:Long time of staff to respond to requests. Also too many damages in villa They should not let gusts stay in unready villas

via Nuitee

Mohamed

Family With Children · Aug 2026

my first and I guess last stay at Banyan Tree

Liked:The location is excellent, with easy access to the beach, the golf course, and a wide variety of restaurants nearby. The dining options within the resort were good with many variety. The staff were wonderful and embodied the warm Thai hospitality the country is known for. They were genuinely caring, courteous, and always did their best to make our stay as comfortable and enjoyable as possible.

Disliked:Unfortunately, the overall experience was disappointing. I would give credit to the team for maintaining a property that is over 30 years old, but despite their efforts, it is clear that the resort is an aging asset. The facilities feel dated, and the air conditioning in our room performed very poorly, making it difficult to sleep comfortably throughout our stay. The arrival experience was also disappointing. We waited approximately 40 minutes before reaching our room due to a slow check-in process. It appeared that some team members were either new or insufficiently trained. Communication was another challenge, as language barriers meant we often had to repeat ourselves multiple times before being understood. Breakfast was another area that fell well below expectations. While it would have been acceptable for a typical four-star hotel, it did not reflect the standards I expected from the Banyan Tree brand. Similarly, the service throughout the resort lacked the warmth, attentiveness, and anticipation of guests' needs that I associate with a luxury brand. The staff were polite, but the experience felt more like staying at a standard 3 or 4 star hotel than at a Banyan Tree resort. This was my first stay with Banyan Tree, and my expectations were significantly higher given the brand's reputation. I would encourage the management team to review the end-to-end guest experience; not only the physical condition of the property but also the arrival journey, staff training, service culture, and food and beverage offering; to ensure they deliver the level of luxury that guests expect from the Banyan Tree name.

via Nuitee

Tlvenn

Couple · Aug 2026

Liked:The villa was nice, as I expected. The hotel by itself is also very nice, up to the standard of what you would expect for the Banyan Tree Resort.

Disliked:So many things went wrong during my stay at the Banyan Tree in Phuket. 1. I find it very bad in terms of customer experience that I happened to arrive on the day of my anniversary and while I don't expect some grand gesture or anything like that at the very least I expect the hotel to leave a note to to wish me an happy birthday and a wonderful stay...or something like this, and it didn't happen. They totally missed it.... 2. The check-in was really bad. We were not presented with a map of the resort to explain where is our villa, how to go to take our breakfast, for example. We had to figure out ourselves that, instead of taking ten minutes through the lobby, there was a shortcut to go to the breakfast super quickly from our villa... We were not presented with the activities the resort offer and when we can participate and what the schedule was, we had to go to the library and discover by ourselves that this existed and what the schedule was. 3. While the villas are relatively private, there is definitely ways around the pool area and the outdoor patio to peak at the guest in their pool / garden from places gardeners have to go to maintain the hotel gardens. You can tell there used to be a foldable screen there for privacy but it was removed a long time ago.. And I happened to catch a gardener standing exactly at the spot where you can see inside the villa and to make the matter worse with a phone in his hands.. 4. The bathtub was not working, so we couldn't fill it up and had to call the maintenance in the middle of the night to fix it which they did pretty quickly but should not have happened to begin with. 5. You have to pay to rent tennis equipment, fair enough but then while I don't expect outstanding tennis rackets and balls, it should be decent. The grip was dead, leaving black stuff all over our hands and the balls were flat...

via Nuitee

Hiba Mohammad

Solo Traveller · Aug 2026

A little slice of heaven

Liked:Literally everything, the villa, pool food,, the rwsort nature ..

Disliked:I couldn't think of anything

via Nuitee

Location

How to Find Us

33/27 Moo 4, Srisoonthorn Road, Cherngtalay, Amphur Talang, Phuket

Bang Tao Beach · th

+66 76 372 400

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please be informed that Spa Villa with Private Pool room type cannot accommodate children. Please note that a third-party credit card is not accepted. The name of the credit card holder must be the same as the guest's name and credit card must be presented to the property upon check-in. An additional breakfast charge at 750 THB will be applied to children aged 4-11 if they arrive without prior notice. ===Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.2

Exceptional

1,432 reviews

Highlights

+Pool villa
+Great food and drinks at the pool bar

Could Improve

–Service issues with bag handling and requests

Cleanliness8.3

Negative sentiment regarding service quality affecting overall experience.

Service9.8

Very positive feedback about the pool team and the cooking class experience.

Location9.3

Standard quality for this hotel tier.

Room Quality9.2

Standard quality for this hotel tier.

Amenities9.3

Positive feedback specifically about the pool villa.

Value for Money9.2

Standard quality for this hotel tier.

Food and Beverage9.3

Positive mentions of great food and drinks at the pool bar.

Overall Experience9.3

Overall very positive experiences with some service issues.

Mohamed

Family With Children · Aug 2026

Not bad but it could have better if better respond to requests and fixing villa damages before stay

Liked:Villa & facilities

Disliked:Long time of staff to respond to requests. Also too many damages in villa They should not let gusts stay in unready villas

via Nuitee

Mohamed

Family With Children · Aug 2026

my first and I guess last stay at Banyan Tree

via Nuitee

Tlvenn

Couple · Aug 2026

Liked:The villa was nice, as I expected. The hotel by itself is also very nice, up to the standard of what you would expect for the Banyan Tree Resort.

via Nuitee

Hiba Mohammad

Solo Traveller · Aug 2026

A little slice of heaven

Liked:Literally everything, the villa, pool food,, the rwsort nature ..

Disliked:I couldn't think of anything

via Nuitee