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Sheraton Astana Hotel

Astana · KZ

Sheraton Astana Hotel

9.6
Exceptional2,546 reviews
  1. Hotel Collection
  2. /Hotels in Astana
  3. /Sheraton Astana Hotel
WiFi availableFree WiFiParkingAccessible parkingParking garageRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Astana, KZ

Luxurious Accommodation

Sheraton Astana Hotel, centrally located in Astana near Abu Dhabi Plaza, offers elegant rooms with modern amenities including flat-screen TVs, mini-bars, and coffee machines. Enjoy a comfortable stay with free WiFi and room service.

Relaxing Spa & Fitness Facilities

Unwind at Sheraton Spa & Fitness which boasts swimming pools for both kids and adults, a hammam, and a sauna. Pamper yourself with rejuvenating treatments and stay active during your stay.

Exclusive Club Lounge Access

Upgrade to a suite with Club Lounge access for a VIP experience. Indulge in complimentary breakfasts, snacks, and drinks while enjoying private concierge services and a designated area for business meetings.

Book now for a luxurious stay at Sheraton Astana Hotel and explore the iconic landmarks nearby!

Loading rooms and rates...

Location

How to Find Us

60/1 Syganak Street

Astana · KZ

+7 7172 70 05 55

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Guest Reviews

What Guests Say

9.6

Exceptional

2,546 reviews

Highlights

  • +Clean and comfortable rooms
  • +Friendly staff
  • +Good breakfast options

Could Improve

  • –Long wait times at check-in
  • –Issues with amenities
  • –Food quality concerns
Cleanliness9.2

Cleanliness was mentioned positively but also noted as an issue in some areas.

Service10.0

Service was generally good, although there were issues with check-in efficiency.

Location10.0

Location not specifically covered, assumed standard quality for this hotel tier.

Room Quality10.0

Room quality noted as good, with cleanliness highlighted positively.

Amenities9.2

Amenities had notable issues such as a non-working jacuzzi.

Value for Money9.7

Value for money rated down due to unexpected charges.

Food and Beverage8.7

Food quality criticized, with issues at breakfast and cafe.

Overall Experience10.0

Overall experience was negatively impacted due to check-in issues and food quality.

Alena Poremsky

Couple · Oct 2026

9
Liked:Excellent location , easy to get anywhere, as well next to AD Mall
Disliked:Breakfast - overpriced. However excellent Coffee shop around the corner next to entrance to AD Mall.

via Nuitee

Myulberger

Solo Traveller · Sep 2026

10
Liked:Amazing
Disliked:All goog

via Nuitee

Alfiya

Solo Traveller · Aug 2026

5

No comments

Liked:The staff is very friendly, the spa is excellent, and there’s a shopping center nearby — it’s very convenient.
Disliked:My room cost $451 on the first day of my stay, but for that amount there was no toilet brush in the room — this is the first time I’ve seen that you have to ask for a toilet brush separately. You get out of the bath and there’s no comb — you have to ask for it to be brought in separately. At 3 a.m.? Are you serious? In a 5‑star hotel for $451 per night? I hope this is the last time I encounter such audacity from a hotel. Take a lesson from Radisson’s pricing policy in Astana on Syarke. A very expensive breakfast that doesn’t even serve red fish! You’re staying in a room for 451 bucks, you pay for breakfast, and you have to ask for a toilet brush — that’s both sad and funny. I told the businessmen about your accommodation conditions — they were all shocked, some even because the paid breakfast is included in the 451‑dollar hotel rate. I’ve got a lot of complaints, but I don’t even want to waste my time trying to improve things.

via Nuitee

Serik

Family With Children · Aug 2026

10

Amazing hospitality, great service. Only thing I wished for during my stay, they should not limit the access to the pool

via Nuitee

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