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Holiday Inn Asheville - Biltmore West by IHG

Asheville · US

Holiday Inn Asheville - Biltmore West by IHG

8.4
Excellent505 reviews
  1. Hotel Collection
  2. /Hotels in Asheville
  3. /Holiday Inn Asheville - Biltmore West by IHG
WiFi availableFree WiFiParkingFree ParkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Non-smoking rooms

Location

Asheville, US

Walkability

33
Walk
20
Bike

Restaurant and Full Bar

Enjoy delicious meals and refreshing drinks without leaving the hotel. Indulge in a culinary experience at the on-site restaurant and unwind with your favorite cocktail at the full bar.

Fitness and Business Facilities

Stay on top of your fitness routine at the 24-hour fitness center, then take care of business with ease at the well-equipped meeting and business facilities available on-site.

Convenient Amenities and Nearby Attractions

Relax in the indoor or seasonal outdoor pool, stay connected with free WiFi, and explore nearby attractions like the North Carolina Arboretum and Blue Ridge Parkway. Experience comfort and convenience at Holiday Inn Asheville Biltmore West.

Loading rooms and rates...

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons
CO₂ Avoided Annually
~271,000
Equivalent Mature Trees Per Year
15 Central Parks
Of Mature Trees Equivalent

Sustainability at Holiday Inn Asheville - Biltmore West by IHG

LowHigh
Medium Carbon

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

435 Smokey Park Highway

Asheville · US

+1 828-665-2161

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Please note that transfer service to the city center is available for a fee on Friday and Saturday. Service has limited hours of operation. Contact property for details. Please note the property is undergoing renovations beginning January 2020. Contact property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.4

Excellent

505 reviews

Highlights

  • +Clean hotel
  • +Friendly staff
  • +Good location
  • +Nice amenities

Could Improve

  • –Service issues with booking
  • –No hot water
  • –Access problems with elevators
Cleanliness8.2

The hotel was clean and smelled nice, but some areas showed wear and tear.

Service8.7

Staff was welcoming and friendly, providing helpful advice.

Location8.2

The hotel is conveniently located but the surrounding area may not be ideal.

Room Quality8.2

Rooms were updated but had some issues with sound and door functionality.

Amenities8.4

Offers good amenities but the heated pool and hot tub did not meet expectations.

Value for Money8.2

Prices are slightly above average for the included services and accommodations.

Food and Beverage8.6

Breakfast was good but not complimentary; some guests found it overly priced.

Overall Experience8.6

Despite some drawbacks, the overall experience was enjoyable, making it recommendable.

Angela

Family With Children · Sep 2026

10

Exceeded all expectations, a flawless stay!

Liked:We had a wonderful stay. Everything was even better than expected the room was exceptionally clean, comfortable, and the service was outstanding. We really enjoyed our time here and would definitely stay again!
Disliked:Everything was great from start to finish! There was really nothing negative to point out we had a wonderful stay and would definitely recommend it!

via Nuitee

EDWARD

Couple · Aug 2026

8

Convenient, friendly, good breakfast

Liked:Breakfast
Disliked:Noisy poolside near our window.

via Nuitee

Jonathan

Family With Children · Aug 2026

4
Liked:Breakfast was good. Staff was happy to help me solve my problem. I didn't love a lot about it, to be honest.
Disliked:The first room smelled like Raid bug spray. Sheets had hairs embedded in them, and some crumbs or something. I asked to move rooms, which they accommodated. The next room smelled better. However the sheets were once again not perfectly clean. Overall, for $250 for one night, this was a real bummer. Hotels should be the cleanest, most amazing place for one night at the price, and this was not.

via Nuitee

Melanie

Solo Traveller · Aug 2026

3

Good hotel, be careful with billing however.

Liked:The property and room was clean and adequate. Location was good and it was quiet. Staff was kind.
Disliked:Major issues with checking in and billing. Staff could not find my reservation and once they did, they placed a $685 hold on my card (full price of the room) despite the room being prepaid. It took 48 hours for them to refund the money. When I got home, I noticed an additional charge for $485 on my card. I called the hotel; however I was unable to reach the actual front desk and was told they would get a message to the manager and I would hear back in 48 hours. This means I will have that money gone from my account for at least another 4 days. I’m very unhappy with this. I also reserved and paid for a king suite and was told none were available. I was not offered a refund for this.

via Nuitee

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