DoubleTree by Hilton Asheville Downtown | Member Rates

Name: DoubleTree by Hilton Asheville Downtown
Address: 199 Haywood Street, Asheville, NC 28801
Rating: 9

DoubleTree by Hilton Asheville Downtown | Member Rates | Dyme

WiFi availableFree WiFiParkingPrivate parkingAccessible parkingRestaurant

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

4-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Asheville, us

Walkability

Walk

Bike

Luxurious Accommodations

Experience comfort and style at Doubletree by Hilton Asheville Downtown. Each room features a 42-inch flat-screen TV, coffee machine, and a spacious work desk. The modern decor and premium amenities ensure a relaxing stay.

Exceptional Dining

Treat your taste buds at the Montford Rooftop Bar, offering a selection of premium cocktails and locally sourced small plates. Enjoy your meal while taking in the breathtaking views of the Blue Ridge Mountains. The perfect culinary experience awaits you.

Convenient Location

Located just minutes away from Downtown Asheville shopping, dining, and entertainment, our hotel provides easy access to the city's top attractions. Explore the Biltmore Estate or visit the Asheville Mall, all within a short distance. Unwind in style at Doubletree by Hilton Asheville Downtown.

Neighbourhood

What’s Nearby

Pritchard Park

3 min walk

This tree-lined urban park is known for its lively drum circle every Friday and features a water feature and boulders.

4.1

Woolworth Walk

2 min walk

This unique art gallery, housed in a former Woolworth store, showcases diverse works by 175 local artists and features a restored soda fountain.

4.7

Grove Arcade

1 min walk

An elegant shopping center with a variety of shops and restaurants housed in a historic building.

4.4

The Bier Garden

2 min walk

An easygoing sports pub with a huge selection of beers, specialty cocktails, and numerous flat-screen TVs.

4.2

Basilica of Saint Lawrence, Deacon and Martyr

1 min walk

An iconic basilica known for its impressive domed ceiling, offering both guided and self-guided architectural tours.

4.8

Breakout Games

4 min walk

An amusement center offering puzzling room escapes with themes ranging from classic Clue to Western.

Wall Street Steps

2 min walk

A notable tourist attraction in downtown Asheville.

4.3

Accommodations

Rooms & Suites

Check-in

Check-out

Guests

Loading rooms and rates...

Guest Reviews

What Guests Say

9.0

Exceptional

531 reviews

Highlights

+Clean and spacious rooms
+Friendly staff
+Excellent location
+Good breakfast options
+Nice amenities

Could Improve

–Soft beds
–Some cleanliness issues
–Inconsistent service at check-in

Cleanliness8.3

Generally clean, but some issues with carpet and surfaces noted.

Service9.3

Overall service was friendly and helpful, but some inconsistency noted during check-in.

Location9.3

The location is excellent, convenient to downtown and nearby attractions.

Room Quality8.8

Rooms were spacious and decorated nicely, but some complaints about soft beds and light conditions.

Amenities8.8

Amenities like the rooftop bar and pool were appreciated.

Value for Money9.3

Good value for the location and amenities, despite some minor issues.

Food and Beverage8.8

Breakfast options well received, but missing some items like a microwave.

Overall Experience9.3

Overall experience was very positive, with minor suggestions for improvement.

Justin

Couple · Jun 2026

Liked:Nice property

Disliked:N/A

via Nuitee

Svetlana_msk

Family With Children · Jun 2026

Disliked:If you’re considering this hotel, be prepared for a masterclass in incompetence. In a single stay, we were asked to pay for a breakfast that was already included in our reservation, our room was not serviced, our key stopped working, requested towels never arrived, and management’s response to our complaints was complete indifference. Our room was not serviced at all. No fresh towels. No replenished water. No coffee. No tea. Our room key stopped working. It was reprogrammed and still did not work. After I reported these issues through the hotel chat, I was asked what could be done to improve our evening. I requested fresh towels, bottled water, coffee, and tea. Hours passed. Nothing was delivered. No one followed up. The breakfast situation deserves special mention. We were asked to pay for a breakfast that was already included in our reservation. Later, I discovered an additional $4 tip charge on my folio that I did not authorize. After multiple service failures throughout the stay, finding questionable charges on the final bill did not inspire confidence. My advice to future guests: review your folio carefully before checking out. At checkout, I informed management that our room had not been serviced and that the requested towels had never arrived. The response I received was simply: “Okay.” That one word perfectly summarized the entire experience. The hotel itself is not the problem. Asheville is wonderful. The problem is management. When housekeeping fails, the front desk fails, guest services fail, communication fails, billing raises questions, and management shows no interest in resolving any of it, the issue is no longer individual mistakes. The issue is leadership. This hotel doesn’t need better apology scripts. It needs management training.

via Nuitee

Louis

Couple · Jun 2026

Overall, very good

Liked:The staff were excellent, especially Holton at the front desk

Disliked:Highway noise

via Nuitee

Kelly

Family With Children · Jun 2026

Liked:It was within walking distance of the venue

Disliked:It was within walking distance to the venue but the homelessness and drug problem in this city is alarming! We didn’t walk because we were afraid of what we you’ll encounter along the way. And I think we must have been in the top floor under the restaurant because it was incredibly loud especially at night and heard chairs moving above us all night.

via Nuitee

FAQs

Common Questions

Check-in is from 03:00 PM and check-out is by 12:00 PM. Early check-in and late check-out may be available upon request.

Yes, the hotel offers swimming pool, fitness center for guests.

Yes, parking is available. Contact the hotel directly for current rates.

Yes, complimentary Wi-Fi is available throughout the hotel.

Yes, the hotel has an on-site restaurant for guests.

No promo codes needed. As a Dyme member, you automatically receive wholesale pricing up to 35% below public rates.

Sustainability

Travel That Gives Back

Every booking through Dyme directly funds clean energy infrastructure.

5,910 tons

CO₂ Avoided Annually

~271,000

Equivalent Mature Trees Per Year

15 Central Parks

Of Mature Trees Equivalent

Sustainability at DoubleTree by Hilton Asheville Downtown

LowHigh

Medium Carbon

No specific sustainability information is publicly available for this property. [Note: Practices reported but not independently verified.]

The hotel offers EV charging stations

The Montford Rooftop Bar uses locally sourced ingredients

The hotel has a 24-hour fitness center and a 24-hour front desk

Emissions estimates are calculated using the local electricity grid carbon intensity for the hotel’s region, sourced from the U.S. EPA eGRID database (for U.S. properties) and Electricity Maps (for international properties). All sustainability information is derived from publicly available data sources, including hotel websites and certification bodies, and may not reflect the hotel’s actual energy usage or specific sustainability measures. Figures are approximate and provided for indicative purposes only.

Location

How to Find Us

199 Haywood Street

Asheville · us

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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