Xul-Ha · MX

Boca de Agua Bacalar A Member of Design Hotels

Name: Boca de Agua Bacalar A Member of Design Hotels
Address: Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963, Xul-Ha, 77963
Telephone: 52-983-137 8187
Rating: 8.4

8.4

Excellent21 reviews

Free WiFiFree self parkingConcierge serviceSailing nearbyBreakfast available (surcharge)Tours/ticket assistance

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Sailing nearby, Breakfast available (surcharge), Tours/ticket assistance, Free self parking, Boat tours nearby, Couples/private dining

Location

Xul-Ha, MX

Luxurious Amenities

Indulge in onsite massages, body treatments, and facials. Enjoy premium bedding, rain showers, and complimentary Wi-Fi in the 22 air-conditioned rooms.

Dining and Relaxation

Savor meals at the restaurant or grab snacks at the cafe. Unwind at the bar/lounge after a long day. Don't miss the fee-based continental breakfast from 8:30 AM to 11:00 AM.

Convenience and Location

Benefit from concierge services, a banquet hall, and luggage storage. The hotel offers free self-parking and is conveniently located near popular attractions such as Lake Bacalar and Cenote Azul.

Book your stay at Boca de Agua and experience luxury on the lakefront.

Loading rooms and rates...

Location

How to Find Us

Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963

Xul-Ha · MX

52-983-137 8187

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pool access available from 9:00 AM to 6:30 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
A deposit may be required at the property.

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Xul-Ha · MX

Boca de Agua Bacalar A Member of Design Hotels

8.4

Excellent21 reviews

Free WiFiFree self parkingConcierge serviceSailing nearbyBreakfast available (surcharge)Tours/ticket assistance

Check-in / Check-out

From 03:00 PM · Until 12:00 PM

Classification

5-Star Hotel

Amenities

Sailing nearby, Breakfast available (surcharge), Tours/ticket assistance, Free self parking, Boat tours nearby, Couples/private dining

Location

Xul-Ha, MX

Luxurious Amenities

Indulge in onsite massages, body treatments, and facials. Enjoy premium bedding, rain showers, and complimentary Wi-Fi in the 22 air-conditioned rooms.

Dining and Relaxation

Savor meals at the restaurant or grab snacks at the cafe. Unwind at the bar/lounge after a long day. Don't miss the fee-based continental breakfast from 8:30 AM to 11:00 AM.

Convenience and Location

Benefit from concierge services, a banquet hall, and luggage storage. The hotel offers free self-parking and is conveniently located near popular attractions such as Lake Bacalar and Cenote Azul.

Book your stay at Boca de Agua and experience luxury on the lakefront.

Loading rooms and rates...

Guest Reviews

What Guests Say

8.4

Excellent

21 reviews

Highlights

+Beautiful property
+Good staff

Could Improve

–Poor cleanliness
–Pricey food

Cleanliness6.0

Multiple complaints about dirty conditions and poor housekeeping.

Service9.0

Staff described as very good, lovely, and kind.

Location10.0

Beautiful property in a serene jungle setting.

Room Quality8.0

Room too small and installations needing improvement.

Amenities9.0

Standard amenities with room for improvement.

Value for Money8.5

Considered pricey for the quality of service and condition.

Food and Beverage7.0

Food described as pricey.

Overall Experience9.6

A unique stay in a beautiful location, despite some issues.

Location

How to Find Us

Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963

Xul-Ha · MX

52-983-137 8187

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Pool access available from 9:00 AM to 6:30 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
A deposit may be required at the property.

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