Name: Hotel Ballast Wilmington, Tapestry Collection by Hilton
Address: 301 North Water Street, Wilmington, NC 28401
Telephone: +1 910-763-5900
Rating: 7.8

Hotel Ballast Wilmington, Tapestry Collection by Hilton | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

3-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Wilmington, us

Panoramic Riverfront Views

Hotel Ballast Wilmington, Tapestry Collection by Hilton offers breathtaking views of the Cape Fear Riverfront from its prime location on the Wilmington Boardwalk.

Luxurious Amenities

Guests can enjoy modern amenities in the rooms such as flat-screen TVs, granite vanities in the bathrooms, and suites with spacious living areas. The hotel also features an outdoor pool, fitness center, and 3 on-site dining options.

Convenience and Comfort

With free shuttle services to the airport, a 24-hour business center, and ample meeting space, Hotel Ballast Wilmington ensures a convenient and comfortable stay for all guests.

Indulge in a riverfront getaway at Hotel Ballast Wilmington, Tapestry Collection by Hilton. Book now to experience luxury and convenience at its best.

Accommodations

Rooms & Suites

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Guests

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Guest Reviews

What Guests Say

7.8

Very Good

912 reviews

Highlights

+Clean and well-kept
+Friendly and welcoming staff
+Great location

Could Improve

–Dirty rooms
–Missing amenities
–High costs for parking and food

Cleanliness7.0

Concerns about dirty rooms and bathrooms were noted, impacting overall sentiment.

Service9.0

Guests noted friendly and accommodating staff, leading to positive experiences.

Location8.5

The location is praised for its proximity to downtown and attractions.

Room Quality7.0

Room quality received negative feedback due to issues with cleanliness and maintenance.

Amenities8.0

Concerns about missing amenities such as refrigerators and parking costs were expressed.

Value for Money7.0

Disappointment regarding pricing versus the quality and amenities offered.

Food and Beverage8.0

Some positive comments on the dining area and food quality, though also concerns about expenses.

Overall Experience8.0

Mixed experiences with notable positive moments, but several significant issues reported.

Sary

Extended Group · Aug 2026

Great customer service and location. Minor maintenance issues in room

Liked:I went thru a third party to book this room. Unfortunately there was a commutation issue between them and the hotel. According to the hotel record I had NO reservation. After 45 minutes the manager able to check me into a room. Parking fee was higher than quoted on my email from third party. I paid it because by this time we were exhausted. India at the front desk was as sweet and kind as can be. Great location was a Plus.

via Nuitee

Dan

Couple · Aug 2026

Overall a very pleasant stay. Liked the location. Would stay again.

Liked:Location

via Nuitee

956rss

Family · Jul 2026

Do better Hilton

Liked:I stayed at Hotel Ballast a couple of weeks ago, and my experience was mixed. My first impression was excellent, the lobby was beautiful, the outdoor spaces were well-maintained, and the property looked modern and upscale. The river view was absolutely beautiful and was one of the highlights of my stay. Unfortunately, that impression completely changed once I walked into the room. The guest room looked nothing like the rest of the hotel. It felt like they did very minor updates, the floors needed to be swept, and it still appeared to be somewhat date and did not reflect the quality the common areas suggested. While the room itself was a decent size, there was very little space to accommodate luggage. The furnishings included only a small chair, a small dresser with the TV sitting on top, leaving very little usable surface space for personal belongings. The condition of the room was also concerning. The baseboards were detaching from the walls, and the front door had a large gap at the bottom where light came through and anything could easily slide underneath. These issues made the room feel poorly maintained. The bathroom was the biggest disappointment. It looked old, worn, and neglected. The toilet appeared as though it had been previously repaired or damaged, the sink was outdated, and the the beautiful lobby, outdoor spaces, and exterior gave the impression that the guest rooms would be held to the same standard. Instead, the room was in need of significant updates and better maintenance. I left feeling disappointed because the hotel has so much potential, but the condition of the guest rooms did not match the image presented especially with cracked and dirty baseboards. For a hotel that presents itself so well in its lobby and public spaces, I was surprised by the condition of the bathroom. One thing I did appreciate was that, although the hotel does not provide refrigerators in the guest rooms, they do offer coolers for guests who need to keep medication refrigerated. That was a thoughtful accommodation. The staff was pleasant, and I appreciated the appearance of the shared spaces, but I believe the rooms need significant updates to match what guests are led to expect when they arrive. I hope the hotel invests in renovating the rooms because the property has a lot of potential. Especially since this hotel rates are somewhat high, ranging from the high $100’s to high $300’s nightly. Come one Hilton, you can do better!! Overall, I felt the hotel was misleading because the beautiful lobby, outdoor spaces, and exterior gave the impression that the guest rooms would be held to the same standard. Instead, the room was in need of significant updates and better maintenance. I left feeling disappointed because the hotel has so much potential, but the condition of the guest rooms did not match the image presented by the rest of the property.

via tripadvisor

JulMcD1026

Family · Jul 2026

Absolute Disappointment & Health Hazzard

Liked:This hotel was an absolute disappointment. The only benefits were its location and the friendliness of the staff. Don’t be fooled by the star ratings! We were put into 3 rooms before our first night stay due to mold and filthy rooms. It’s as if this hotel is reactive instead of proactive with maintenance. The air vents are disgusting, the bathrooms and even the shared hallways have mold, there was grime in the bathrooms, dirt on the floor, ripped fabric bed frames, stains on carpets, etc. The attached pictures only represent rooms two and three. The front desk staff was apologetic and attempted to accommodate, but we purchased a river view room and needed two beds which was apparently challenging due to their reservations that week. My family and I stayed as part of a college tour and were pleased with the access to the river walk, downtown restaurants and shops as well as the college, Wrightsville beach and more. At first glance entering the building it appears as though it is updated and clean. It isn’t until you venture further inside you discover how aged and dirty the facilities are. The back stairwell near the pool entrance is disgusting. There are homeless people who are a constant presence in the hotel parking lot. The only interaction we had was pleasant and brief but just know they’re there. Needless to say, we have never been this dissatisfied with a hotel stay before and we have been traveling frequently this past year. If our stay in town was longer I would have left the hotel altogether and found a different establishment. Hilton executives clearly don’t visit this location!

via tripadvisor

Location

How to Find Us

301 North Water Street

Wilmington · us

+1 910-763-5900

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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