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Fairmont Empress Hotel

Victoria · ca

Fairmont Empress Hotel

8.9
Excellent1,975 reviews
  1. Hotel Collection
  2. /Hotels in Victoria
  3. /Fairmont Empress Hotel
ParkingSecured parkingRestaurantSwimming poolHeated poolAccess to nearby indoor pool

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Health or beauty spa nearby, Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning

Location

Victoria, ca

Luxury Overlooking Victoria’s Inner Harbour

Historic Elegance: The Fairmont Empress Hotel offers elegantly decorated rooms with plush seating areas and picturesque windows.

Relaxation and Dining: Enjoy extensive spa treatments at Willow Stream Spa and indulge in traditional afternoon tea with a view of the harbour.

Convenient Amenities: Swim in the indoor pool, admire the Victorian architecture, and explore nearby attractions like the Royal British Columbia Museum and the Maritime Museum of BC.

Book now to experience the charm and luxury of The Fairmont Empress Hotel!

Loading rooms and rates...

Location

How to Find Us

721 Government Street

Victoria · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian.

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FAIRMONT EMPRESS HOTEL

Guest Reviews

What Guests Say

8.9

Excellent

1,975 reviews

Highlights

  • +Friendly staff
  • +Great location
  • +Beautiful grounds

Could Improve

  • –Plumbing issues
  • –Insects in bathroom
  • –Confusing elevator system
Cleanliness8.1

Concern about silverfish insects found in the bathroom and plumbing issues in the shower.

Service9.6

Friendly staff and exceptional customer service, particularly regarding special occasions.

Location9.6

Great location with easy access to restaurants, shopping, and nightlife.

Room Quality8.6

Some issues with the bathroom faucet and initial room size; however, the upgraded room was better.

Amenities8.6

Beautiful grounds and pool, but confusion with the elevator system and breakfast line.

Value for Money8.6

Mixed feelings on value; initial room felt overpriced compared to expectations.

Food and Beverage9.1

Quality food offered, though there was a desire for more menu options for room service.

Overall Experience9.1

Many enjoyable aspects but marred by a few significant issues.

Anne

Couple · May 2026

10

A truly memorable stay.

Liked:It was gorgeous. We had a beautiful large room with a view. The famed afternoon tea was great, as was the breakfast room experience. All the staff were cheery and helpful.
Disliked:What’s not to like?

via Nuitee

Nguyen

Solo Traveller · May 2026

1
Liked:so so bad
Disliked:service, not enough basic need like water botle , no comb, no toothbrush, no aomthing else....

via Nuitee

Simon

Solo Traveller · Apr 2026

4

A sadly underwhelming experience ....

Liked:The View .
Disliked:A sadly underwhelming experience . Way above what we can usually afford for a hotel but it was our wedding day so we thought we'd splash out . They sent me an email a week before offering an upgrade but on arrival we didn't get this . Room was half the size we were expecting. The coffee in the room was less than you'd expect in the average motel , & we didn't even get a proper spoon , we now jokingly call a Wooden Stirrer " an Empress Spoon . " Didn't even have bedside chargers on both sides which should be fairly standard these days .

via Nuitee

Janellen

Family With Children · Apr 2026

10

Spectacular bucket-list visit - elegant comfort with an overall friendly vibe. Unbeatable view!

Liked:The view was incredible and really worth asking for the harbour view. The room itself was large, comfortable, and quiet.
Disliked:I never have much to say on what I didn't like, but technically the bathroom did feel a little small. I was fine, but my husband did comment that it was snug.

via Nuitee