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BEST WESTERN PLUS Carlton Plaza Hotel

Victoria · ca

BEST WESTERN PLUS Carlton Plaza Hotel

8.6
Excellent1,578 reviews
  1. Hotel Collection
  2. /Hotels in Victoria
  3. /BEST WESTERN PLUS Carlton Plaza Hotel
ParkingSelf parking (surcharge)RestaurantConcierge serviceElectric bicycle charging stationFitness facilities (surcharge)

Check-in / Check-out

From 04:00 PM · Until 12:00 PM

Classification

3-Star Hotel

Amenities

Electric bicycle charging station, Fitness facilities (surcharge), Parking, Non-smoking rooms, Air conditioning, Restaurant

Location

Victoria, ca

Convenience and Comfort at BEST WESTERN PLUS Carlton Plaza Hotel

Modern Amenities: Each guest room at Carlton Plaza Hotel features a TV, desk, tea/coffee facilities, and a mini-refrigerator, ensuring a comfortable stay. Ironing facilities are also included for your convenience.

Business and Leisure: With a restaurant, fitness centre, business centre, on-site shops, and concierge services, this hotel caters to all your needs, whether you're traveling for work or leisure.

Explore Victoria: Located in Victoria, this hotel offers easy access to Cedar Hill Golf Course, Butchart Gardens, and Dragonfly Hill Winery and Vineyard, making it the perfect choice for your stay.

Book your stay at BEST WESTERN PLUS Carlton Plaza Hotel now to experience convenience and luxury in Victoria.

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Location

How to Find Us

642 Johnson Street

Victoria · ca

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 12:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note, the property's parking lot cannot accommodate vehicles over 6.2 ft (6' 6"). The property offers valet parking at a cost of CAD 20 October through April and CAD 30 per night May through September. Electric vehicle charging station is available at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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BEST WESTERN PLUS CARLTON PLAZA HOTEL

Guest Reviews

What Guests Say

8.6

Excellent

1,578 reviews

Highlights

  • +Excellent service by staff
  • +Great central location
  • +Good value for money
  • +Comfortable beds

Could Improve

  • –Noise from nightlife
  • –Not enough elevators
  • –Parking difficulties
Cleanliness8.1

Positive mentions of cleanliness, although some complained about the small room sizes.

Service9.1

Silvia, the receptionist, provided exceptional service. Staff were always friendly and helpful.

Location8.8

Central location with good access, but heavy traffic and local issues noted.

Room Quality8.1

Some complaints about room size and comfort, particularly small beds.

Amenities8.4

No complaints overall, but some minor issues noted with amenities like the coffee maker.

Value for Money8.9

Overall good value for location and service. Positive sentiment on pricing.

Food and Beverage8.6

Great breakfast options and overall food quality received positive feedback.

Overall Experience8.7

Guests expressed satisfaction and willingness to return.

Jan

Extended Group · May 2026

7

Property was clean and comfortable worth the cost except not super great on housekeeping.

Disliked:Housekeeping. We ask for more plastic cups and we're told they would be brought up and never were. Our room was never made up on the last day that we stayed there. We came home from a long day to dirty towels and messy beds. They sent an email asking if we wanted the room made up and we asked them yes please we would like it made up and it was not when we got in. It was 9:00 at night when we got in so we really couldn't do anything except get in messy beds and have no clean towels and never got our plastic cups. Otherwise the property was clean.

via Nuitee

Donald

Couple · May 2026

8
Liked:Great location, walkable to most of the downtown area. Staff were friendly and the lobby area was comfortable. The specialty coffee machine was nice but it would be nice to have it available for the full day.

via Nuitee

cathy

Extended Group · May 2026

7

No complaints. Helpful staff

Liked:Location was good for our event
Disliked:Double beds too small for sharing

via Nuitee

Nada

Solo Traveller · May 2026

9
Liked:Location is very close to downtown. No parking space but they have valet service at 20-30$/day
Disliked:The layout of the toilet

via Nuitee