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Gran Hotel Diligencias

Veracruz · MX

Gran Hotel Diligencias

8.6
Excellent1,967 reviews
  1. Hotel Collection
  2. /Hotels in Veracruz
  3. /Gran Hotel Diligencias
WiFi availableFree WiFiParkingFree ParkingValet parkingPrivate parking

Check-in / Check-out

From 03:00 PM · Until 01:00 PM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Free Parking, Air conditioning

Location

Veracruz, MX

Historic District Location

Nestled in the heart of Veracruz's Historic District, Gran Hotel Diligencias offers a charming retreat just a short stroll away from the Gulf of Mexico coast.

Luxurious Amenities

Indulge in relaxation with an outdoor pool, massage center, 24-hour gym, and sauna available on-site. The cozy rooms feature cable TV, free Wi-Fi, and a safety deposit box for your convenience.

Culinary Delights

Savor a delicious buffet breakfast each morning and dine at the hotel's seafood restaurant and bar. Immerse yourself in the local flavors and culinary experiences during your stay.

Experience the allure of Veracruz at Gran Hotel Diligencias - book your stay now for an unforgettable getaway!

Loading rooms and rates...

Location

How to Find Us

1115 Independence Avenue, Zona Centro

Veracruz · MX

+52 229 923 0280

Policies

Good to Know

Check-in & Check-out

Check-in from 03:00 PM. Check-out by 01:00 PM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

Prices include the taxes and fees paid when you book. Some hotels charge a resort, city or service fee on arrival; where they do, the amount is shown with each room and at checkout. A valid credit card is required at check-in.

Important Information

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Please note that this property doesn't accept reservations with debit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

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Guest Reviews

What Guests Say

8.6

Excellent

1,967 reviews

Highlights

  • +Great location
  • +Friendly staff
  • +Clean rooms

Could Improve

  • –Issues with cleanliness
  • –Old facilities
  • –Uncomfortable beds
Cleanliness7.7

There were mentions of cockroaches in the room, impacting the cleanliness perception.

Service9.2

The staff was described as very nice and attentive, providing good service overall.

Location9.8

The hotel is excellently located in the historic center, making access to local attractions easy.

Room Quality8.2

Comments referenced issues like uncomfortable beds and old facilities, reducing the overall quality perception.

Amenities8.2

The amenities such as the shower and old elevators received negative mentions.

Value for Money8.7

Some reviews indicated that the pricing was good for the quality received, despite a few issues.

Food and Beverage8.2

The breakfast options weren't described in detail but were mentioned to have room for improvement.

Overall Experience8.7

Despite the challenges, the overall sentiment towards the stay was positive.

Naolí

Extended Group · Oct 2026

10

Wonderful!

Liked:Incredible location and gorgeous decoration, cleanliness and comfort!
Disliked:We needed to ask for a bath mat towel for the floor, and an extra towel, as we were three guests, but they gave them to us, so no problem!

via Nuitee

476tylerd

Solo Travel · Aug 2026

2

A two star hotel stuck in disrepair.

Liked:The location is the only plus. I booked a king junior suite - room 402 and my expectations were severely let down. My issues: 1.The A/c in my room, while cold, would not shut its self off based on either high or low temps set. 2. My rooms smelled damp, had signs of water damage in bathroom, in ceiling, and bowing in floors. 3. The shower in my room had stains at every jet of the whirlpool. The shower also sprayed water all over the bathroom because of no curtain. 4. The design of the bathtub is unsafe for stability. The provided rubber bath mat for inside the tub was so stained it it was yellow and brown-unusable 5. No floor bath mat or towel was provided to stand on to dry off 6. Half the outlets in the room were not working 7. Missing faceplates on outlets are unsafe for children 8.My room 402 key reader was malfunctioning constantly and it took minutes to get it to read the keycard 9. There was drops of paint on mirror, in tub, on floor 10. No outlets within 10 feet of bed This experience was at best a 2 star hotel. The hotel is pretty on the outside, crusty on the inside. The maintenance/renovation crew at this property have a lot of work to do.

via tripadvisor

Stewart

Couple · Mar 2026

6

Lobby island location is great. The room was not tgg he at clean, no fitted sheet on the bed, no bath mat in the bathroo

Liked:Location
Disliked:Cleaning if the room and the decor of the room is lacking

via Nuitee

David Guillermo

Solo Traveller · Mar 2026

8

Really convenient!

Liked:location is perfect, near downtown center and has lots of restaurants and landmarks close, just a walk by of couple of blocks. It has a parking by valet so it's really convenient and the price was really great.
Disliked:the place is a bit old, needs some renewal and remodeling done at the rooms, when I got there, the WC seat was broken, fortunately, they fixed it right away.

via Nuitee

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