Name: Grand Hyatt Vail Resort and Spa
Address: 1300 Westhaven Drive, Vail, CO 81657
Telephone: +1 970-476-1234
Rating: 9

Grand Hyatt Vail Resort and Spa | Member Rates | Dyme

WiFi availableFree WiFiParkingValet parkingPrivate parkingAccessible parking

Check-in / Check-out

From 04:00 PM · Until 11:00 AM

Classification

5-Star Hotel

Amenities

Fitness facilities, WiFi available, Free WiFi, Parking, Non-smoking rooms, Air conditioning

Location

Vail, us

Luxurious Spa Services and Gourmet Dining

Indulge in a pampering spa experience and savor exquisite meals at the onsite restaurant during your stay at Grand Hyatt Vail.

Relaxation and Recreation

Unwind in two heated outdoor pools, three hot tubs, and a fitness center. Enjoy a cozy evening by the fire pits or take advantage of the ski school and bike hire for outdoor adventures.

Convenient Amenities and Activities

Benefit from free shuttle service, onsite market, and seasonal specials. Engage in skiing, horse riding, or cycling with easy access to nearby attractions.

Experience the epitome of luxury and leisure at Grand Hyatt Vail - book your stay now for an unforgettable getaway!

Accommodations

Rooms & Suites

Check-in

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Guests

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Guest Reviews

What Guests Say

9.0

Exceptional

458 reviews

Highlights

+Exceptional service
+Beautiful location
+Comfortable rooms
+Great amenities

Could Improve

–Issues with cleanliness
–Slow restaurant service

Cleanliness8.1

Reported issues with maintenance and language barriers with housekeeping.

Service9.6

Exceptional service mentioned, especially from front desk manager Vaibhav and concierge Grant.

Location9.1

Convenient ski-in/ski-out access and beautiful views.

Room Quality9.0

Spacious, spotless, and comfortable rooms.

Amenities9.6

Heated outdoor pool and jacuzzi well-received.

Value for Money9.0

Overall good value when compared to other luxury ski hotels.

Food and Beverage8.6

Food was delicious as noted in the reviews.

Overall Experience9.1

A memorable stay with a mix of good and slightly negative experiences.

ToesInTheSand614

NONE · Jul 2026

Dated and Filthy

Liked:We chose this hotel for our anniversary getaway, expecting a luxury experience, but unfortunately it was a major disappointment. When I made the reservation, I noted that we were celebrating our anniversary and requested a room with a balcony. None of those requests were acknowledged. There was no anniversary greeting, no recognition of our loyalty as a member, and check-in felt completely robotic and impersonal. The property itself is simply not a luxury hotel. It feels dated and poorly maintained, but the biggest issue is the lack of housekeeping and management oversight. The pool and spa area was consistently filthy throughout our six-day stay. Dirty dishes and leftover food were left sitting around for hours, trash cans overflowed, pillows were scattered across the ground, and the water station was empty and dirty despite an attendant being nearby. The cold plunge pool was empty and filthy. I reported these issues to management, and even two hours later nothing had been addressed. The lobby and gathering areas were no better. Food remained on the floors, tables were dirty, and cushions were left scattered on the ground. I personally brought these conditions to the attention of the front desk, which was only about 100 feet away, and even asked them to come see for themselves. They never even got up to look and seemed completely unconcerned. Adding to the unpleasant experience, the lobby had an overwhelming odor of feces. During our entire six-day stay, the guest corridors were never vacuumed. The same strings, straws, crumbs, and debris remained on the floors day after day, making it obvious that basic cleaning was not being performed. I specifically discussed these concerns with a manager named Irina. She simply nodded and appeared completely unfazed by the conditions or our concerns. A small credit was applied to our stay, but it did little to make up for what was supposed to be a romantic, luxury anniversary vacation. When you don't feel comfortable using the spa or pool because of the cleanliness, and you lose confidence in dining at the property's restaurants because of the overall condition of the hotel, a small credit is simply not an adequate resolution. I rarely leave negative reviews, but travelers looking for a true luxury experience in Vail should know that this hotel fell far short of expectations in cleanliness, maintenance, service, and management responsiveness.

via tripadvisor

Angela

Couple · Jul 2026

Switcheroo from the start

Liked:It’s a fantastic property but when we arrived we were notified they were overbooked and moved us to a far lesser location. We did get a refund, which we haven’t seen yet, and access to amenities but it put a very different spin on my birthday weekend.

Disliked:We didn’t actually get to stay

via Nuitee

Hotelhotels2013

NONE · Jul 2026

My go to in Vail

Liked:Beautiful property along the lovely creek. Suites are spacious and clean. I like the creekside executive suite. This is our second visit. Ski season was great. The lift is at the hotel. How perfect is that?

via tripadvisor

391sherij

Business · Jun 2026

Disappointing Stay Made Worse by Poor Customer Service

Liked:I was very disappointed with my most recent stay at the Grand Hyatt Vail. Late one evening, I had to switch rooms because the window shade would not lower, making it impossible to darken the room. I also discovered that I had been charged three separate times for a single purchase at the spa. While mistakes can happen, what was most frustrating was what happened afterward. I made multiple attempts to contact the hotel to resolve these issues, but no one returned my calls. In the end, I had to work directly with my bank to dispute and reverse the duplicate charges. The room issue and billing errors were inconvenient, but the complete lack of follow-up and customer service was the most disappointing part of my experience. I expected much better from a Grand Hyatt property.

via tripadvisor

Location

How to Find Us

1300 Westhaven Drive

Vail · us

+1 970-476-1234

Policies

Good to Know

Check-in & Check-out

Check-in from 04:00 PM. Check-out by 11:00 AM. Early check-in and late checkout may be available upon request.

Cancellation

Cancellation terms vary by rate. Flexible rates allow free cancellation up to 24–48 hours before arrival. Non-refundable rates cannot be canceled or modified.

Payment

All prices are all-inclusive with taxes and fees. A valid credit card is required at check-in. No additional resort or service fees will apply.

Important Information

Please note, valet parking is available for an additional fee per night. Contact the property for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A deposit may be required at the property.

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